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#1
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Word Templates
What is the best template for generating a standard operating procedure
manual that will cover both the way we conduct our business and expectations of our employees |
#2
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Word Templates
"diamonddave1569" wrote in message ... What is the best template for generating a standard operating procedure manual that will cover both the way we conduct our business and expectations of our employees Google: word templates |
#3
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Word Templates
I am working on a policy manual for my employer. Use Google to find other
online policy manuals. Find a format you like. Base yours on that one. The sad truth is that you'll spend more time finding a nice layout than most employees will spend reading the manual. Search for manuals for companies in the same general field as your employer. I work for a network of 6 doctors offices. I checked out hospitals and doctors/dentist practices. Picked up a few things on some HR websites but most want to charge you. Too much free stuff to pay for anything. As for the expectations of the employees - they want rules that apply to others but not themselves. -- JoAnn Paules MVP Microsoft [Publisher] "Chuck Davis" newsgroup at anthemwebs dot com wrote in message ... "diamonddave1569" wrote in message ... What is the best template for generating a standard operating procedure manual that will cover both the way we conduct our business and expectations of our employees Google: word templates |
#4
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Word Templates
JoAnn Paules [MVP] wrote:
I am working on a policy manual for my employer. Use Google to find other online policy manuals. Find a format you like. Base yours on that one. The sad truth is that you'll spend more time finding a nice layout than most employees will spend reading the manual. Search for manuals for companies in the same general field as your employer. I work for a network of 6 doctors offices. I checked out hospitals and doctors/dentist practices. Picked up a few things on some HR websites but most want to charge you. Too much free stuff to pay for anything. As for the expectations of the employees - they want rules that apply to others but not themselves. It's axiomatic, though, among people who work in workflow automation, that the developer, having looked at the manual, should then go and ask the employees what they *actually* do in particular situations. Neglecting this step almost certainly guarantees that you'll build impossible requirements into the process, since you'll always find that the employees tell you that 'we follow the manual except in such-and-such circumstances, because then it wouldn't work, and then we do *this*'. Steve |
#5
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Word Templates
We've actually done that. I have the marked up manuals from the 6 practice
coordinators and 4 of the 18 doctors. The doctors don't care about the day-to-day procedures. The coordinators all do things the way they did before that location was purchased by our practice. Management tells me we are going to do things in a consistent fashion - write a policy for that fashion. Um, sure. Oh - and you need to include the forms and templates they'll use. No, we don't have them yet. And did I mention it was due to the CEO for review three days ago? She didn't get it, for a multitude of reasons. That only applies to some things tho. No smoking on company property means one thing. No noserings means one thing. Show up on time and leave on time means one thing. Those policies are easy. -- JoAnn Paules MVP Microsoft [Publisher] "Stephen Glynn" wrote in message ... JoAnn Paules [MVP] wrote: I am working on a policy manual for my employer. Use Google to find other online policy manuals. Find a format you like. Base yours on that one. The sad truth is that you'll spend more time finding a nice layout than most employees will spend reading the manual. Search for manuals for companies in the same general field as your employer. I work for a network of 6 doctors offices. I checked out hospitals and doctors/dentist practices. Picked up a few things on some HR websites but most want to charge you. Too much free stuff to pay for anything. As for the expectations of the employees - they want rules that apply to others but not themselves. It's axiomatic, though, among people who work in workflow automation, that the developer, having looked at the manual, should then go and ask the employees what they *actually* do in particular situations. Neglecting this step almost certainly guarantees that you'll build impossible requirements into the process, since you'll always find that the employees tell you that 'we follow the manual except in such-and-such circumstances, because then it wouldn't work, and then we do *this*'. Steve |
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