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#1
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Screwey Headers/Letterhead
I am interning at a law firm this summer and inherited a problem that I'm
trying to solve. We have a total of 4 computers all on one server with 2 locations. there is one desktop at location A and one at location B. one laptop is used almost exclusively at location A. One laptop regularly travels between A and B. all 4 computers use XP, windows server, and office 2007. We use an image in the header and footer of doc's to create a letterhead. Whenever any of the four computers open a document the header and footer appear "blacked out." You can still see that it is the letterhead, it's not just a pure black box, almost like the colors have been inverted. All four computers see this. two of the computers can print the documents while seeing the "black box" and the letterhead will print fine, just as it's supposed to (desktop at B, travelling laptop). The other two computers will print the black box. (desktop at A [me], and laptop at A). If we attempt to paste in a "good" header, one that does not appear black; save the file, and open it on another computer the letterhead becomes distorted. These problems have occured whether we use .doc or .docx So in effect what we have to do now is work with the black box letterheads, and before we can print anything using the letterhead we have to send it the "travelling laptop" before it is printed so it prints properly. What we want is either A) the letterhead to look correct and print correct on all 4 computers or B) the letterhead to still look blacked out, but be able to print correct on all computers. It would also be nice to know why the letterhead would become distorted when being opened by a different user on the same server. Thanks a million if you can help. I'll try to get additional information if it's needed, but like I said... I'm just an intern. |
#2
Posted to microsoft.public.word.pagelayout
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Screwey Headers/Letterhead
Where does the image for the header/footer reside? On the server, or on each
computer locally? How is the image being rendered in the document? As a link? An embedded image? Does the header/footer reside in a template stored on the server? Does the server have Word 2007 such that you could try printing directly from there to see how wide scale the problem is? What if you insert the image into the body of a test document (not in the header or footer)? Does it display and print okay that way? -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Bill" Bill @discussions.microsoft.com wrote in message ... I am interning at a law firm this summer and inherited a problem that I'm trying to solve. We have a total of 4 computers all on one server with 2 locations. there is one desktop at location A and one at location B. one laptop is used almost exclusively at location A. One laptop regularly travels between A and B. all 4 computers use XP, windows server, and office 2007. We use an image in the header and footer of doc's to create a letterhead. Whenever any of the four computers open a document the header and footer appear "blacked out." You can still see that it is the letterhead, it's not just a pure black box, almost like the colors have been inverted. All four computers see this. two of the computers can print the documents while seeing the "black box" and the letterhead will print fine, just as it's supposed to (desktop at B, travelling laptop). The other two computers will print the black box. (desktop at A [me], and laptop at A). If we attempt to paste in a "good" header, one that does not appear black; save the file, and open it on another computer the letterhead becomes distorted. These problems have occured whether we use .doc or .docx So in effect what we have to do now is work with the black box letterheads, and before we can print anything using the letterhead we have to send it the "travelling laptop" before it is printed so it prints properly. What we want is either A) the letterhead to look correct and print correct on all 4 computers or B) the letterhead to still look blacked out, but be able to print correct on all computers. It would also be nice to know why the letterhead would become distorted when being opened by a different user on the same server. Thanks a million if you can help. I'll try to get additional information if it's needed, but like I said... I'm just an intern. |
#3
Posted to microsoft.public.word.pagelayout
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Screwey Headers/Letterhead
-
- The image is embedded into the documents - I will work on getting Admin rights to access the server in this manner. - No, still prints the same. "Herb Tyson [MVP]" wrote: Where does the image for the header/footer reside? On the server, or on each computer locally? How is the image being rendered in the document? As a link? An embedded image? Does the header/footer reside in a template stored on the server? Does the server have Word 2007 such that you could try printing directly from there to see how wide scale the problem is? What if you insert the image into the body of a test document (not in the header or footer)? Does it display and print okay that way? -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Bill" Bill @discussions.microsoft.com wrote in message ... I am interning at a law firm this summer and inherited a problem that I'm trying to solve. We have a total of 4 computers all on one server with 2 locations. there is one desktop at location A and one at location B. one laptop is used almost exclusively at location A. One laptop regularly travels between A and B. all 4 computers use XP, windows server, and office 2007. We use an image in the header and footer of doc's to create a letterhead. Whenever any of the four computers open a document the header and footer appear "blacked out." You can still see that it is the letterhead, it's not just a pure black box, almost like the colors have been inverted. All four computers see this. two of the computers can print the documents while seeing the "black box" and the letterhead will print fine, just as it's supposed to (desktop at B, travelling laptop). The other two computers will print the black box. (desktop at A [me], and laptop at A). If we attempt to paste in a "good" header, one that does not appear black; save the file, and open it on another computer the letterhead becomes distorted. These problems have occured whether we use .doc or .docx So in effect what we have to do now is work with the black box letterheads, and before we can print anything using the letterhead we have to send it the "travelling laptop" before it is printed so it prints properly. What we want is either A) the letterhead to look correct and print correct on all 4 computers or B) the letterhead to still look blacked out, but be able to print correct on all computers. It would also be nice to know why the letterhead would become distorted when being opened by a different user on the same server. Thanks a million if you can help. I'll try to get additional information if it's needed, but like I said... I'm just an intern. |
#4
Posted to microsoft.public.word.pagelayout
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Screwey Headers/Letterhead
Hi ?B?QmlsbA==?=,
- No, still prints the same. Something else I'd look at is the printer drivers. If you update the driver at location A from the manufacturer's website do you see any difference? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#5
Posted to microsoft.public.word.pagelayout
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Screwey Headers/Letterhead
Cindy M.;2193986 Wrote: Hi ?B?QmlsbA==?=, - - No, still prints the same. - Something else I'd look at is the printer drivers. If you update the driver at location A from the manufacturer's website do you see any difference? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) Has this been answered/resolved? I am also having the problem. I think it has something to do with image handling in Office 2007 because I took the problem image form the Word document and pasted it into a PPT 2003 slide and then tried to open it in PPT 2007 and got the same black box. Any help or troubleshooting suggestions would be greatly appreciated. Thanks, Rob -- CCRRAR |
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