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Default Ruler Settings Not Holding

Using Word 2003 with latest SP. When I open a new blank document, I
always want both rulers to appear. I have checked/set the appropriate
option for the Vertical ruler in the Print Layout options. Periodically
when I open a new document neither ruler is showing. Sometimes when I
open a saved document, only the horizontal ruler shows.

Anyone else have this problem? What could be happening here?

Thank you!

 
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