When attempting to print envelopes from within Microsoft Word, the default
font settings used for the delivery address and the return address are NEVER
retained.

In other words, when you choose the font styles that you want within each of
these options, and then choose to use these fonts/styles as the Default,
Microsoft Word NEVER remembers.

Deleting the Normal.dot document and starting from scratch with a new Normal
document doesn't solve the problem either.

It seems that nothing that I have ever tried has worked. Actually, this
problem has been in place for many years. During that time I have gone from
one computer to the next while still using the same copy of Microsoft Office
XP, i.e. selling old computers on eBay and purchasing new ones. But the same
problem with attempting to print envelopes from within Microsoft Word
persists. So I know it's not just a situation involving a corrupted
Normal.dot file.

Any ideas?