Home |
Search |
Today's Posts |
#1
|
|||
|
|||
Disappearing Pictures
I'm having problems with pictures within Word. I have
received a number of emails with Word attachments, which contain pictures. When the document is opened the picture on the screen is fine. However, when I scroll the picture are erased from the screen and the pictures further now the page are not shown. But I can get them back by using the Task Pane and the pictures on the screen reappear. But scroll again and they disappear. Task Pane, reappear. Any ideas please? Thanks |
#2
|
|||
|
|||
Poor graphics engine. Word is demanding of graphics and if you have an
integrated graphics chip on the motherboard, it is probably too feeble to keep up the screen refresh when you scroll along. Other than checking to see if you have the latest graphics drivers, there's little you can do other than upgrade your graphics card. -- Terry Farrell - Word MVP http://word.mvps.org/ "RoystonB" wrote in message ... : I'm having problems with pictures within Word. I have : received a number of emails with Word attachments, which : contain pictures. When the document is opened the picture : on the screen is fine. However, when I scroll the picture : are erased from the screen and the pictures further now : the page are not shown. But I can get them back by using : the Task Pane and the pictures on the screen reappear. : But scroll again and they disappear. Task Pane, reappear. : : Any ideas please? Thanks : |
#3
|
|||
|
|||
I have an ATI 9600xt which allows me to play Far Cry and
Half Life 2 on High settings, so I'm pretty sure it can't be that. But I will see if there are newer drivers. Cheers for now -----Original Message----- Poor graphics engine. Word is demanding of graphics and if you have an integrated graphics chip on the motherboard, it is probably too feeble to keep up the screen refresh when you scroll along. Other than checking to see if you have the latest graphics drivers, there's little you can do other than upgrade your graphics card. -- Terry Farrell - Word MVP http://word.mvps.org/ "RoystonB" wrote in message ... : I'm having problems with pictures within Word. I have : received a number of emails with Word attachments, which : contain pictures. When the document is opened the picture : on the screen is fine. However, when I scroll the picture : are erased from the screen and the pictures further now : the page are not shown. But I can get them back by using : the Task Pane and the pictures on the screen reappear. : But scroll again and they disappear. Task Pane, reappear. : : Any ideas please? Thanks : . |
#5
|
|||
|
|||
have similar problem. new dell 4700 desktop computer. windows xp pro, using
word 2002. when i have a photo inserted into a document, it disappears when i scroll. returns if i minimize then maximize using task bar button. how do i slow down accelleration? this is my work computer. no added games . thank you, len kiesling "Graham Mayor" wrote in message ... If there is no driver update - and I agree with Terry's diagnosis - try reducing the graphics hardware acceleration a notch or two. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org wrote: I have an ATI 9600xt which allows me to play Far Cry and Half Life 2 on High settings, so I'm pretty sure it can't be that. But I will see if there are newer drivers. Cheers for now -----Original Message----- Poor graphics engine. Word is demanding of graphics and if you have an integrated graphics chip on the motherboard, it is probably too feeble to keep up the screen refresh when you scroll along. Other than checking to see if you have the latest graphics drivers, there's little you can do other than upgrade your graphics card. -- Terry Farrell - Word MVP http://word.mvps.org/ "RoystonB" wrote in message ... I'm having problems with pictures within Word. I have received a number of emails with Word attachments, which contain pictures. When the document is opened the picture on the screen is fine. However, when I scroll the picture are erased from the screen and the pictures further now the page are not shown. But I can get them back by using the Task Pane and the pictures on the screen reappear. But scroll again and they disappear. Task Pane, reappear. Any ideas please? Thanks . |
#6
|
|||
|
|||
Right-click on your Desktop and select Properties. Choose Settings, Tab,
Click on Advanced and then choose the Troubleshooting tab. Lowering by two notched usually resolves the problem. Check on the Dell site to make sure that you have the latest graphics driver available. If that doesn't clear the problem, report this to Dell support. -- Terry Farrell - Word MVP http://word.mvps.org/ "Leonard F. Kiesling" wrote in message ... : have similar problem. new dell 4700 desktop computer. windows xp pro, using : word 2002. when i have a photo inserted into a document, it disappears when : i scroll. returns if i minimize then maximize using task bar button. how do : i slow down accelleration? this is my work computer. no added games . : thank you, len kiesling : : "Graham Mayor" wrote in message : ... : If there is no driver update - and I agree with Terry's diagnosis - try : reducing the graphics hardware acceleration a notch or two. : : -- : : Graham Mayor - Word MVP : : My web site www.gmayor.com : Word MVP web site http://word.mvps.org : : : : : wrote: : I have an ATI 9600xt which allows me to play Far Cry and : Half Life 2 on High settings, so I'm pretty sure it can't : be that. But I will see if there are newer drivers. : : Cheers for now : : : : -----Original Message----- : Poor graphics engine. Word is demanding of graphics and if you have : an integrated graphics chip on the motherboard, it is probably too : feeble to keep up the screen refresh when you scroll along. Other : than checking to see if you have the latest graphics drivers, : there's little you can do other than upgrade your graphics card. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : "RoystonB" wrote in message : ... : I'm having problems with pictures within Word. I have : received a number of emails with Word attachments, which : contain pictures. When the document is opened the picture : on the screen is fine. However, when I scroll the picture : are erased from the screen and the pictures further now : the page are not shown. But I can get them back by using : the Task Pane and the pictures on the screen reappear. : But scroll again and they disappear. Task Pane, reappear. : : Any ideas please? Thanks : : : : . : : : : |
#7
|
|||
|
|||
solved! thank you for reply! i updated driver thru dell's site. still had
problem. lowered accellerator 3 notches. solved problem! by lowering the hardware accelerator by that much, 3 notches, will that affect anything i'm not aware of? thank you, len kiesling "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Right-click on your Desktop and select Properties. Choose Settings, Tab, Click on Advanced and then choose the Troubleshooting tab. Lowering by two notched usually resolves the problem. Check on the Dell site to make sure that you have the latest graphics driver available. If that doesn't clear the problem, report this to Dell support. -- Terry Farrell - Word MVP http://word.mvps.org/ "Leonard F. Kiesling" wrote in message ... : have similar problem. new dell 4700 desktop computer. windows xp pro, using : word 2002. when i have a photo inserted into a document, it disappears when : i scroll. returns if i minimize then maximize using task bar button. how do : i slow down accelleration? this is my work computer. no added games . : thank you, len kiesling : : "Graham Mayor" wrote in message : ... : If there is no driver update - and I agree with Terry's diagnosis - try : reducing the graphics hardware acceleration a notch or two. : : -- : : Graham Mayor - Word MVP : : My web site www.gmayor.com : Word MVP web site http://word.mvps.org : : : : : wrote: : I have an ATI 9600xt which allows me to play Far Cry and : Half Life 2 on High settings, so I'm pretty sure it can't : be that. But I will see if there are newer drivers. : : Cheers for now : : : : -----Original Message----- : Poor graphics engine. Word is demanding of graphics and if you have : an integrated graphics chip on the motherboard, it is probably too : feeble to keep up the screen refresh when you scroll along. Other : than checking to see if you have the latest graphics drivers, : there's little you can do other than upgrade your graphics card. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : "RoystonB" wrote in message : ... : I'm having problems with pictures within Word. I have : received a number of emails with Word attachments, which : contain pictures. When the document is opened the picture : on the screen is fine. However, when I scroll the picture : are erased from the screen and the pictures further now : the page are not shown. But I can get them back by using : the Task Pane and the pictures on the screen reappear. : But scroll again and they disappear. Task Pane, reappear. : : Any ideas please? Thanks : : : : . : : : : |
#8
|
|||
|
|||
It disables the hardware acceleration for DirectDraw and Direct3D, which
means that those function will only be handled by software. This is unlikely to be a problem unless you are a heavy games player. Terry "Leonard F. Kiesling" wrote in message ... : solved! thank you for reply! i updated driver thru dell's site. still had : problem. lowered accellerator 3 notches. solved problem! by lowering the : hardware accelerator by that much, 3 notches, will that affect anything i'm : not aware of? thank you, len kiesling : : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Right-click on your Desktop and select Properties. Choose Settings, Tab, : Click on Advanced and then choose the Troubleshooting tab. Lowering by two : notched usually resolves the problem. Check on the Dell site to make sure : that you have the latest graphics driver available. If that doesn't clear : the problem, report this to Dell support. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : "Leonard F. Kiesling" wrote in : message ... : : have similar problem. new dell 4700 desktop computer. windows xp pro, : using : : word 2002. when i have a photo inserted into a document, it disappears : when : : i scroll. returns if i minimize then maximize using task bar button. how : do : : i slow down accelleration? this is my work computer. no added games . : : thank you, len kiesling : : : : "Graham Mayor" wrote in message : : ... : : If there is no driver update - and I agree with Terry's diagnosis - : try : : reducing the graphics hardware acceleration a notch or two. : : : : -- : : : : Graham Mayor - Word MVP : : : : My web site www.gmayor.com : : Word MVP web site http://word.mvps.org : : : : : : : : : : wrote: : : I have an ATI 9600xt which allows me to play Far Cry and : : Half Life 2 on High settings, so I'm pretty sure it can't : : be that. But I will see if there are newer drivers. : : : : Cheers for now : : : : : : : : -----Original Message----- : : Poor graphics engine. Word is demanding of graphics and if you have : : an integrated graphics chip on the motherboard, it is probably too : : feeble to keep up the screen refresh when you scroll along. Other : : than checking to see if you have the latest graphics drivers, : : there's little you can do other than upgrade your graphics card. : : : : -- : : Terry Farrell - Word MVP : : http://word.mvps.org/ : : : : "RoystonB" wrote in message : : ... : : I'm having problems with pictures within Word. I have : : received a number of emails with Word attachments, which : : contain pictures. When the document is opened the picture : : on the screen is fine. However, when I scroll the picture : : are erased from the screen and the pictures further now : : the page are not shown. But I can get them back by using : : the Task Pane and the pictures on the screen reappear. : : But scroll again and they disappear. Task Pane, reappear. : : : : Any ideas please? Thanks : : : : : : : : . : : : : : : : : : : : : |
#9
|
|||
|
|||
thanks for reply! no games here, other than what came with windows xp pro.
not that it's important for me to know, but i don't understand: "which means that those function will only be handled by software"? i don't know what these are or what they do: DirectDraw and Direct3D thanks for solving my disappearing images while scrolling in a word document problem! always grateful to these news groups! len kiesling "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... It disables the hardware acceleration for DirectDraw and Direct3D, which means that those function will only be handled by software. This is unlikely to be a problem unless you are a heavy games player. Terry "Leonard F. Kiesling" wrote in message ... : solved! thank you for reply! i updated driver thru dell's site. still had : problem. lowered accellerator 3 notches. solved problem! by lowering the : hardware accelerator by that much, 3 notches, will that affect anything i'm : not aware of? thank you, len kiesling : : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Right-click on your Desktop and select Properties. Choose Settings, Tab, : Click on Advanced and then choose the Troubleshooting tab. Lowering by two : notched usually resolves the problem. Check on the Dell site to make sure : that you have the latest graphics driver available. If that doesn't clear : the problem, report this to Dell support. : : -- : Terry Farrell - Word MVP : http://word.mvps.org/ : : "Leonard F. Kiesling" wrote in : message ... : : have similar problem. new dell 4700 desktop computer. windows xp pro, : using : : word 2002. when i have a photo inserted into a document, it disappears : when : : i scroll. returns if i minimize then maximize using task bar button. how : do : : i slow down accelleration? this is my work computer. no added games .. : : thank you, len kiesling : : : : "Graham Mayor" wrote in message : : ... : : If there is no driver update - and I agree with Terry's diagnosis - : try : : reducing the graphics hardware acceleration a notch or two. : : : : -- : : : : Graham Mayor - Word MVP : : : : My web site www.gmayor.com : : Word MVP web site http://word.mvps.org : : : : : : : : : : wrote: : : I have an ATI 9600xt which allows me to play Far Cry and : : Half Life 2 on High settings, so I'm pretty sure it can't : : be that. But I will see if there are newer drivers. : : : : Cheers for now : : : : : : : : -----Original Message----- : : Poor graphics engine. Word is demanding of graphics and if you have : : an integrated graphics chip on the motherboard, it is probably too : : feeble to keep up the screen refresh when you scroll along. Other : : than checking to see if you have the latest graphics drivers, : : there's little you can do other than upgrade your graphics card. : : : : -- : : Terry Farrell - Word MVP : : http://word.mvps.org/ : : : : "RoystonB" wrote in message : : ... : : I'm having problems with pictures within Word. I have : : received a number of emails with Word attachments, which : : contain pictures. When the document is opened the picture : : on the screen is fine. However, when I scroll the picture : : are erased from the screen and the pictures further now : : the page are not shown. But I can get them back by using : : the Task Pane and the pictures on the screen reappear. : : But scroll again and they disappear. Task Pane, reappear. : : : : Any ideas please? Thanks : : : : : : : : . : : : : : : : : : : : : |
#10
|
|||
|
|||
It means that if any DirectDraw or Direct3D functions are used, instead of
the hardware acceleration in the graphics processor unit (GPU) handling the process, it is provided by Windows and the computer's central processor unit (CPU) - thus increasing the load on the CPU. This will slow down the DirectDraw and Direct3D display and if it coincides with other processor intensive activities, they will slow down too. Dell should fix the problem with a new driver. Terry "Leonard F Kiesling" wrote in message ... : thanks for reply! no games here, other than what came with windows xp pro. : not that it's important for me to know, but i don't understand: : "which means that those function will only be handled by software"? : i don't know what these are or what they do: DirectDraw and Direct3D : : thanks for solving my disappearing images while scrolling in a word document : problem! : : always grateful to these news groups! : len kiesling : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : It disables the hardware acceleration for DirectDraw and Direct3D, which : means that those function will only be handled by software. This is : unlikely : to be a problem unless you are a heavy games player. : : Terry : : "Leonard F. Kiesling" wrote in : message ... : : solved! thank you for reply! i updated driver thru dell's site. still : had : : problem. lowered accellerator 3 notches. solved problem! by lowering the : : hardware accelerator by that much, 3 notches, will that affect anything : i'm : : not aware of? thank you, len kiesling : : : : : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : : ... : : Right-click on your Desktop and select Properties. Choose Settings, : Tab, : : Click on Advanced and then choose the Troubleshooting tab. Lowering by : two : : notched usually resolves the problem. Check on the Dell site to make : sure : : that you have the latest graphics driver available. If that doesn't : clear : : the problem, report this to Dell support. : : : : -- : : Terry Farrell - Word MVP : : http://word.mvps.org/ : : : : "Leonard F. Kiesling" wrote : in : : message ... : : : have similar problem. new dell 4700 desktop computer. windows xp : pro, : : using : : : word 2002. when i have a photo inserted into a document, it : disappears : : when : : : i scroll. returns if i minimize then maximize using task bar button. : how : : do : : : i slow down accelleration? this is my work computer. no added games : . : : : thank you, len kiesling : : : : : : "Graham Mayor" wrote in message : : : ... : : : If there is no driver update - and I agree with Terry's : diagnosis - : : try : : : reducing the graphics hardware acceleration a notch or two. : : : : : : -- : : : : : : Graham Mayor - Word MVP : : : : : : My web site www.gmayor.com : : : Word MVP web site http://word.mvps.org : : : : : : : : : : : : : : : wrote: : : : I have an ATI 9600xt which allows me to play Far Cry and : : : Half Life 2 on High settings, so I'm pretty sure it can't : : : be that. But I will see if there are newer drivers. : : : : : : Cheers for now : : : : : : : : : : : : -----Original Message----- : : : Poor graphics engine. Word is demanding of graphics and if you : have : : : an integrated graphics chip on the motherboard, it is probably : too : : : feeble to keep up the screen refresh when you scroll along. : Other : : : than checking to see if you have the latest graphics drivers, : : : there's little you can do other than upgrade your graphics card. : : : : : : -- : : : Terry Farrell - Word MVP : : : http://word.mvps.org/ : : : : : : "RoystonB" wrote in message : : : ... : : : I'm having problems with pictures within Word. I have : : : received a number of emails with Word attachments, which : : : contain pictures. When the document is opened the picture : : : on the screen is fine. However, when I scroll the picture : : : are erased from the screen and the pictures further now : : : the page are not shown. But I can get them back by using : : : the Task Pane and the pictures on the screen reappear. : : : But scroll again and they disappear. Task Pane, reappear. : : : : : : Any ideas please? Thanks : : : : : : : : : : : : . : : : : : : : : : : : : : : : : : : : : : : : : |
#11
|
|||
|
|||
Leonard,
Intel has confirmed that it is a problem with their driver for the 82915G/GV/910GL Express Chipset Family of display adapters. They say that they will address the problem in a new release of the driver. If you wouldn't mind emailing me the service tag for your PC, I can demonstrate clearly to Dell that the problem is occurring on many PCs. Reducing the graphics acceleration a level below that which DirectX uses is a temporary workaround. Thanks for your help! Ann |
#12
|
|||
|
|||
Ann
Thanks for the efforts you have put in on this. It is an achievement to get anyone to admit their problem! Although we only have minimal sales of Dells at work (we standardise on supplying HP business equipment to our customers), if we get any showing those symptoms, I'll email you the service tags. Terry wrote in message oups.com... : Leonard, : : Intel has confirmed that it is a problem with their driver for the : 82915G/GV/910GL Express Chipset Family of display adapters. They say : that they will address the problem in a new release of the driver. : : If you wouldn't mind emailing me the service tag for your PC, I can : demonstrate clearly to Dell that the problem is occurring on many PCs. : Reducing the graphics acceleration a level below that which DirectX : uses is a temporary workaround. : : Thanks for your help! : : : : Ann : |
#13
|
|||
|
|||
thank you ann. we have 5 new dells. 4700 models. 4 purchased about 3 mos
ago, & 1 1 month ago. i will forward service tags for all 5 as soon as possible. i'm not always in the office. as previously stated, i followed direction & went onto dell's site to update driver for the intel, but i guess we'll need a newer one. thank you len kiesling wrote in message oups.com... Leonard, Intel has confirmed that it is a problem with their driver for the 82915G/GV/910GL Express Chipset Family of display adapters. They say that they will address the problem in a new release of the driver. If you wouldn't mind emailing me the service tag for your PC, I can demonstrate clearly to Dell that the problem is occurring on many PCs. Reducing the graphics acceleration a level below that which DirectX uses is a temporary workaround. Thanks for your help! Ann |
#14
|
|||
|
|||
ann, i have checked 3 of the 5 systems. they have same service tag. i assume
the others will be the same. # 69HPT51. my display adapter is same as stated below. the others show display adapter as: 82915G. possibly mine is different since i had updated the driver thru dell's site(?). thank you, len kiesling wrote in message oups.com... Leonard, Intel has confirmed that it is a problem with their driver for the 82915G/GV/910GL Express Chipset Family of display adapters. They say that they will address the problem in a new release of the driver. If you wouldn't mind emailing me the service tag for your PC, I can demonstrate clearly to Dell that the problem is occurring on many PCs. Reducing the graphics acceleration a level below that which DirectX uses is a temporary workaround. Thanks for your help! Ann |
#15
|
|||
|
|||
I thought the service tag for each machine was unique.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Leonard F. Kiesling" wrote in message ... ann, i have checked 3 of the 5 systems. they have same service tag. i assume the others will be the same. # 69HPT51. my display adapter is same as stated below. the others show display adapter as: 82915G. possibly mine is different since i had updated the driver thru dell's site(?). thank you, len kiesling wrote in message oups.com... Leonard, Intel has confirmed that it is a problem with their driver for the 82915G/GV/910GL Express Chipset Family of display adapters. They say that they will address the problem in a new release of the driver. If you wouldn't mind emailing me the service tag for your PC, I can demonstrate clearly to Dell that the problem is occurring on many PCs. Reducing the graphics acceleration a level below that which DirectX uses is a temporary workaround. Thanks for your help! Ann |
#16
|
|||
|
|||
Definitely.
Terry Farrell "Suzanne S. Barnhill" wrote in message ... :I thought the service tag for each machine was unique. : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : Word MVP FAQ site: http://word.mvps.org : Email cannot be acknowledged; please post all follow-ups to the newsgroup so : all may benefit. : : "Leonard F. Kiesling" wrote in : message ... : ann, i have checked 3 of the 5 systems. they have same service tag. i : assume : the others will be the same. # 69HPT51. my display adapter is same as : stated : below. the others show display adapter as: 82915G. possibly mine is : different since i had updated the driver thru dell's site(?). : : thank you, len kiesling : : : wrote in message : oups.com... : Leonard, : : Intel has confirmed that it is a problem with their driver for the : 82915G/GV/910GL Express Chipset Family of display adapters. They say : that they will address the problem in a new release of the driver. : : If you wouldn't mind emailing me the service tag for your PC, I can : demonstrate clearly to Dell that the problem is occurring on many PCs. : Reducing the graphics acceleration a level below that which DirectX : uses is a temporary workaround. : : Thanks for your help! : : : : Ann : : : : |
#17
|
|||
|
|||
thank you all. update: i wrote to dell, who directed me to a link, to,
again, update the display driver. the update was 7-2004. the update i first completed had a higher file # which leads me to believe my first update was a newer driver. either way, problem still not solved! other than the work around method. i wrote to dell advising same. waiting for reply. i secured the service tags of 3 machines from dell info on each hard drive. the 4th was from the label on the case. i too thought each machine would have a seperate service tag #. 4 were purchased at one time about 3 months ago, & the 5th was purchased later. all same tags! should i just wait for intel to provide a new driver? should i switch back to first updated driver? if so, how? thanks to all, len kiesling (writing from home machine) "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Definitely. Terry Farrell "Suzanne S. Barnhill" wrote in message ... :I thought the service tag for each machine was unique. : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : Word MVP FAQ site: http://word.mvps.org : Email cannot be acknowledged; please post all follow-ups to the newsgroup so : all may benefit. : : "Leonard F. Kiesling" wrote in : message ... : ann, i have checked 3 of the 5 systems. they have same service tag. i : assume : the others will be the same. # 69HPT51. my display adapter is same as : stated : below. the others show display adapter as: 82915G. possibly mine is : different since i had updated the driver thru dell's site(?). : : thank you, len kiesling : : : wrote in message : oups.com... : Leonard, : : Intel has confirmed that it is a problem with their driver for the : 82915G/GV/910GL Express Chipset Family of display adapters. They say : that they will address the problem in a new release of the driver. : : If you wouldn't mind emailing me the service tag for your PC, I can : demonstrate clearly to Dell that the problem is occurring on many PCs. : Reducing the graphics acceleration a level below that which DirectX : uses is a temporary workaround. : : Thanks for your help! : : : : Ann : : : : |
#18
|
|||
|
|||
i wrote to dell.one rep agreed that i'd have to wait for intel to provide an
updated driver. then i queried if changing the video card would solve the problem. here's what dell wrote back: "Dear Mr. Kiesling, Thank you for contacting Dell Technical Support. I understand that you want to know about the disappearing pictures while scrolling a microsoft word document" problem? I have checked the same in my system and in other systems but this is quite normal so need not call it a problem. It is a normal feature of this application." i disagree with dell. this does not happen on my old windows 98. & the lowering of hardware accellerator fixes it. will check my computer with xp home & report back. thank you, len kiesling "Leonard F Kiesling" wrote in message ... thank you all. update: i wrote to dell, who directed me to a link, to, again, update the display driver. the update was 7-2004. the update i first completed had a higher file # which leads me to believe my first update was a newer driver. either way, problem still not solved! other than the work around method. i wrote to dell advising same. waiting for reply. i secured the service tags of 3 machines from dell info on each hard drive. the 4th was from the label on the case. i too thought each machine would have a seperate service tag #. 4 were purchased at one time about 3 months ago, & the 5th was purchased later. all same tags! should i just wait for intel to provide a new driver? should i switch back to first updated driver? if so, how? thanks to all, len kiesling (writing from home machine) "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Definitely. Terry Farrell "Suzanne S. Barnhill" wrote in message ... :I thought the service tag for each machine was unique. : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : Word MVP FAQ site: http://word.mvps.org : Email cannot be acknowledged; please post all follow-ups to the newsgroup so : all may benefit. : : "Leonard F. Kiesling" wrote in : message ... : ann, i have checked 3 of the 5 systems. they have same service tag. i : assume : the others will be the same. # 69HPT51. my display adapter is same as : stated : below. the others show display adapter as: 82915G. possibly mine is : different since i had updated the driver thru dell's site(?). : : thank you, len kiesling : : : wrote in message : oups.com... : Leonard, : : Intel has confirmed that it is a problem with their driver for the : 82915G/GV/910GL Express Chipset Family of display adapters. They say : that they will address the problem in a new release of the driver. : : If you wouldn't mind emailing me the service tag for your PC, I can : demonstrate clearly to Dell that the problem is occurring on many PCs. : Reducing the graphics acceleration a level below that which DirectX : uses is a temporary workaround. : : Thanks for your help! : : : : Ann : : : : |
#19
|
|||
|
|||
update: i tried scrolling pages in microsoft word, on my home dell, 4600
(april 2004 purchase). no problem scrolling. i guess dell doesn't want to replace the video card, & most notable is the quote by dell rep: " I have checked the same in my system and in other systems but this is quite normal so need not call it a problem...." i will call dell from work & i'll advise this group of future status. possibly, from here, could someone answer my question i posed to dell? if the video card was changed to a different brand, would it stop the disappearing pictures problem? thank you, len kiesling " "Leonard F. Kiesling" wrote in message ... i wrote to dell.one rep agreed that i'd have to wait for intel to provide an updated driver. then i queried if changing the video card would solve the problem. here's what dell wrote back: "Dear Mr. Kiesling, Thank you for contacting Dell Technical Support. I understand that you want to know about the disappearing pictures while scrolling a microsoft word document" problem? I have checked the same in my system and in other systems but this is quite normal so need not call it a problem. It is a normal feature of this application." i disagree with dell. this does not happen on my old windows 98. & the lowering of hardware accellerator fixes it. will check my computer with xp home & report back. thank you, len kiesling "Leonard F Kiesling" wrote in message ... thank you all. update: i wrote to dell, who directed me to a link, to, again, update the display driver. the update was 7-2004. the update i first completed had a higher file # which leads me to believe my first update was a newer driver. either way, problem still not solved! other than the work around method. i wrote to dell advising same. waiting for reply. i secured the service tags of 3 machines from dell info on each hard drive. the 4th was from the label on the case. i too thought each machine would have a seperate service tag #. 4 were purchased at one time about 3 months ago, & the 5th was purchased later. all same tags! should i just wait for intel to provide a new driver? should i switch back to first updated driver? if so, how? thanks to all, len kiesling (writing from home machine) "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Definitely. Terry Farrell "Suzanne S. Barnhill" wrote in message ... :I thought the service tag for each machine was unique. : : -- : Suzanne S. Barnhill : Microsoft MVP (Word) : Words into Type : Fairhope, Alabama USA : Word MVP FAQ site: http://word.mvps.org : Email cannot be acknowledged; please post all follow-ups to the newsgroup so : all may benefit. : : "Leonard F. Kiesling" wrote in : message ... : ann, i have checked 3 of the 5 systems. they have same service tag. i : assume : the others will be the same. # 69HPT51. my display adapter is same as : stated : below. the others show display adapter as: 82915G. possibly mine is : different since i had updated the driver thru dell's site(?). : : thank you, len kiesling : : : wrote in message : oups.com... : Leonard, : : Intel has confirmed that it is a problem with their driver for the : 82915G/GV/910GL Express Chipset Family of display adapters. They say : that they will address the problem in a new release of the driver. : : If you wouldn't mind emailing me the service tag for your PC, I can : demonstrate clearly to Dell that the problem is occurring on many PCs. : Reducing the graphics acceleration a level below that which DirectX : uses is a temporary workaround. : : Thanks for your help! : : : : Ann : : : : |
#20
|
|||
|
|||
My guess would be YES. I certainly don't have the problem you are seeing
using a Radeon 5500SE. But knowing how often computers have made me look stupid, I wouldn't guarantee it. The Dell guy is definitely waffling though. -- Terry Farrell - Word MVP http://word.mvps.org/ "Leonard F Kiesling" wrote in message ... : update: i tried scrolling pages in microsoft word, on my home dell, 4600 : (april 2004 purchase). no problem scrolling. i guess dell doesn't want to : replace the video card, & most notable is the quote by dell rep: : " I have checked the same in my system and in other systems but this is : quite normal so need not call it a problem...." : : i will call dell from work & i'll advise this group of future status. : : possibly, from here, could someone answer my question i posed to dell? : : if the video card was changed to a different brand, would it stop the : disappearing pictures problem? : : thank you, len kiesling : " : "Leonard F. Kiesling" wrote in : message ... : i wrote to dell.one rep agreed that i'd have to wait for intel to provide : an : updated driver. then i queried if changing the video card would solve the : problem. here's what dell wrote back: : : "Dear Mr. Kiesling, : : : Thank you for contacting Dell Technical Support. : : I understand that you want to know about the disappearing pictures : while scrolling a microsoft word document" problem? : : I have checked the same in my system and in other systems but this is : quite normal so need not call it a problem. : : It is a normal feature of this application." : : i disagree with dell. this does not happen on my old windows 98. & the : lowering of hardware accellerator fixes it. will check my computer with xp : home & report back. : : thank you, len kiesling : : : : "Leonard F Kiesling" wrote in : message ... : thank you all. update: i wrote to dell, who directed me to a link, to, : again, update the display driver. the update was 7-2004. the update i : first : completed had a higher file # which leads me to believe my first update : was : a newer driver. either way, problem still not solved! other than the : work : around method. i wrote to dell advising same. waiting for reply. : : i secured the service tags of 3 machines from dell info on each hard : drive. : the 4th was from the label on the case. : i too thought each machine would have a seperate service tag #. 4 were : purchased at one time about 3 months ago, & the 5th was purchased later. : all : same tags! : : should i just wait for intel to provide a new driver? should i switch : back : to first updated driver? if so, how? : thanks to all, len kiesling (writing from home machine) : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Definitely. : : Terry Farrell : : "Suzanne S. Barnhill" wrote in message : ... : :I thought the service tag for each machine was unique. : : : : -- : : Suzanne S. Barnhill : : Microsoft MVP (Word) : : Words into Type : : Fairhope, Alabama USA : : Word MVP FAQ site: http://word.mvps.org : : Email cannot be acknowledged; please post all follow-ups to the : newsgroup : so : : all may benefit. : : : : "Leonard F. Kiesling" : wrote : in : : message ... : : ann, i have checked 3 of the 5 systems. they have same service tag. : i : : assume : : the others will be the same. # 69HPT51. my display adapter is same : as : : stated : : below. the others show display adapter as: 82915G. possibly mine is : : different since i had updated the driver thru dell's site(?). : : : : thank you, len kiesling : : : : : : wrote in message : : oups.com... : : Leonard, : : : : Intel has confirmed that it is a problem with their driver for : the : : 82915G/GV/910GL Express Chipset Family of display adapters. They : say : : that they will address the problem in a new release of the : driver. : : : : If you wouldn't mind emailing me the service tag for your PC, I : can : : demonstrate clearly to Dell that the problem is occurring on many : PCs. : : Reducing the graphics acceleration a level below that which : DirectX : : uses is a temporary workaround. : : : : Thanks for your help! : : : : : : : : Ann : : : : : : : : : : : : : : : : |
#21
|
|||
|
|||
thank you for these replies!
is the display adapter, graphics card, video card, all the same thing? also, found this thread at cnet: http://reviews.cnet.com/5208-6129-0....ssageID=579899 found out many have this problem. thank you, len kiesling "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... My guess would be YES. I certainly don't have the problem you are seeing using a Radeon 5500SE. But knowing how often computers have made me look stupid, I wouldn't guarantee it. The Dell guy is definitely waffling though. -- Terry Farrell - Word MVP http://word.mvps.org/ "Leonard F Kiesling" wrote in message ... : update: i tried scrolling pages in microsoft word, on my home dell, 4600 : (april 2004 purchase). no problem scrolling. i guess dell doesn't want to : replace the video card, & most notable is the quote by dell rep: : " I have checked the same in my system and in other systems but this is : quite normal so need not call it a problem...." : : i will call dell from work & i'll advise this group of future status. : : possibly, from here, could someone answer my question i posed to dell? : : if the video card was changed to a different brand, would it stop the : disappearing pictures problem? : : thank you, len kiesling : " : "Leonard F. Kiesling" wrote in : message ... : i wrote to dell.one rep agreed that i'd have to wait for intel to provide : an : updated driver. then i queried if changing the video card would solve the : problem. here's what dell wrote back: : : "Dear Mr. Kiesling, : : : Thank you for contacting Dell Technical Support. : : I understand that you want to know about the disappearing pictures : while scrolling a microsoft word document" problem? : : I have checked the same in my system and in other systems but this is : quite normal so need not call it a problem. : : It is a normal feature of this application." : : i disagree with dell. this does not happen on my old windows 98. & the : lowering of hardware accellerator fixes it. will check my computer with xp : home & report back. : : thank you, len kiesling : : : : "Leonard F Kiesling" wrote in : message ... : thank you all. update: i wrote to dell, who directed me to a link, to, : again, update the display driver. the update was 7-2004. the update i : first : completed had a higher file # which leads me to believe my first update : was : a newer driver. either way, problem still not solved! other than the : work : around method. i wrote to dell advising same. waiting for reply. : : i secured the service tags of 3 machines from dell info on each hard : drive. : the 4th was from the label on the case. : i too thought each machine would have a seperate service tag #. 4 were : purchased at one time about 3 months ago, & the 5th was purchased later. : all : same tags! : : should i just wait for intel to provide a new driver? should i switch : back : to first updated driver? if so, how? : thanks to all, len kiesling (writing from home machine) : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Definitely. : : Terry Farrell : : "Suzanne S. Barnhill" wrote in message : ... : :I thought the service tag for each machine was unique. : : : : -- : : Suzanne S. Barnhill : : Microsoft MVP (Word) : : Words into Type : : Fairhope, Alabama USA : : Word MVP FAQ site: http://word.mvps.org : : Email cannot be acknowledged; please post all follow-ups to the : newsgroup : so : : all may benefit. : : : : "Leonard F. Kiesling" : wrote : in : : message ... : : ann, i have checked 3 of the 5 systems. they have same service tag. : i : : assume : : the others will be the same. # 69HPT51. my display adapter is same : as : : stated : : below. the others show display adapter as: 82915G. possibly mine is : : different since i had updated the driver thru dell's site(?). : : : : thank you, len kiesling : : : : : : wrote in message : : oups.com... : : Leonard, : : : : Intel has confirmed that it is a problem with their driver for : the : : 82915G/GV/910GL Express Chipset Family of display adapters. They : say : : that they will address the problem in a new release of the : driver. : : : : If you wouldn't mind emailing me the service tag for your PC, I : can : : demonstrate clearly to Dell that the problem is occurring on many : PCs. : : Reducing the graphics acceleration a level below that which : DirectX : : uses is a temporary workaround. : : : : Thanks for your help! : : : : : : : : Ann : : : : : : : : : : : : : : : : |
#22
|
|||
|
|||
Len
Yes: these are three terms are for the same item. It does looks as though there are many other users sharing this problem. Don't get put off by the twit that says he doesn't see this with WordPerfect though. WP works completely differently than Word, so comparing an error on one with the other is totally irrelevant. Word is very demanding of both the graphics and printer drivers: if either has the slightest bug, you can be pretty sure that Word will be affected long before other applications are affected. I would also guess that comparing your problems with my Radeon 5500 are irrelevant too because it looks like most of these users have Dell with PCI-E buses; so it may be a conflict with the driver on particular motherboards. Terry "Leonard F Kiesling" wrote in message ... : thank you for these replies! : is the display adapter, graphics card, video card, all the same thing? also, : found this thread at cnet: : : http://reviews.cnet.com/5208-6129-0....ssageID=579899 : : found out many have this problem. thank you, len kiesling : |
#23
|
|||
|
|||
thanks for all this info! my home dell, 10 months old, desktop 4600 using
NVIDIA GeForce FX 5200 video card. no problem scrolling photos in word 2002. have win98se using word 97 & no problem scrolling. have 4 month old dell 4700 work computer, using word 2002, has scrolling problems. is this part fixable: "so it may be a conflict with the driver on particular motherboards."? thanks again, len kiesling "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message ... Len Yes: these are three terms are for the same item. It does looks as though there are many other users sharing this problem. Don't get put off by the twit that says he doesn't see this with WordPerfect though. WP works completely differently than Word, so comparing an error on one with the other is totally irrelevant. Word is very demanding of both the graphics and printer drivers: if either has the slightest bug, you can be pretty sure that Word will be affected long before other applications are affected. I would also guess that comparing your problems with my Radeon 5500 are irrelevant too because it looks like most of these users have Dell with PCI-E buses; so it may be a conflict with the driver on particular motherboards. Terry "Leonard F Kiesling" wrote in message ... : thank you for these replies! : is the display adapter, graphics card, video card, all the same thing? also, : found this thread at cnet: : : http://reviews.cnet.com/5208-6129-0....ssageID=579899 : : found out many have this problem. thank you, len kiesling : |
#24
|
|||
|
|||
problem solved. researched thru a cnet site:
http://reviews.cnet.com/5208-6129-0....sageID=1004325 fix was posted today. went to intel's site; downloaded latest driver; pictures scroll normally in microsoft word 2002, on new dell 4700 desktop. thank you. ann was correct! & thanks to this news group! len kiesling "Leonard F. Kiesling" wrote in message ... have similar problem. new dell 4700 desktop computer. windows xp pro, using word 2002. when i have a photo inserted into a document, it disappears when i scroll. returns if i minimize then maximize using task bar button. how do i slow down accelleration? this is my work computer. no added games . thank you, len kiesling "Graham Mayor" wrote in message ... If there is no driver update - and I agree with Terry's diagnosis - try reducing the graphics hardware acceleration a notch or two. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org wrote: I have an ATI 9600xt which allows me to play Far Cry and Half Life 2 on High settings, so I'm pretty sure it can't be that. But I will see if there are newer drivers. Cheers for now -----Original Message----- Poor graphics engine. Word is demanding of graphics and if you have an integrated graphics chip on the motherboard, it is probably too feeble to keep up the screen refresh when you scroll along. Other than checking to see if you have the latest graphics drivers, there's little you can do other than upgrade your graphics card. -- Terry Farrell - Word MVP http://word.mvps.org/ "RoystonB" wrote in message ... I'm having problems with pictures within Word. I have received a number of emails with Word attachments, which contain pictures. When the document is opened the picture on the screen is fine. However, when I scroll the picture are erased from the screen and the pictures further now the page are not shown. But I can get them back by using the Task Pane and the pictures on the screen reappear. But scroll again and they disappear. Task Pane, reappear. Any ideas please? Thanks . |
#25
|
|||
|
|||
Thanks for letting us know that Intel have patched the bug.
Terry "Leonard F Kiesling" wrote in message ... : thanks for all this info! my home dell, 10 months old, desktop 4600 using : NVIDIA GeForce FX 5200 video card. no problem scrolling photos in word 2002. : have win98se using word 97 & no problem scrolling. have 4 month old dell : 4700 work computer, using word 2002, has scrolling problems. : : is this part fixable: : "so it may be a conflict with the driver on particular : motherboards."? : : thanks again, len kiesling : : "TF" terryfarrell%40%6d%73%6e%2ecom wrote in message : ... : Len : : Yes: these are three terms are for the same item. It does looks as though : there are many other users sharing this problem. Don't get put off by the : twit that says he doesn't see this with WordPerfect though. WP works : completely differently than Word, so comparing an error on one with the : other is totally irrelevant. Word is very demanding of both the graphics : and : printer drivers: if either has the slightest bug, you can be pretty sure : that Word will be affected long before other applications are affected. : : I would also guess that comparing your problems with my Radeon 5500 are : irrelevant too because it looks like most of these users have Dell with : PCI-E buses; so it may be a conflict with the driver on particular : motherboards. : : Terry : : "Leonard F Kiesling" wrote in : message ... : : thank you for these replies! : : is the display adapter, graphics card, video card, all the same thing? : also, : : found this thread at cnet: : : : : : : http://reviews.cnet.com/5208-6129-0....ssageID=579899 : : : : found out many have this problem. thank you, len kiesling : : : : : : |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
adding pictures to screensavers | Microsoft Word Help | |||
Pictures in Word files on Macintosh | Microsoft Word Help | |||
adding pictures in a mail merge | Mailmerge | |||
Pictures temporarily disappear | New Users | |||
Edit picture works on some and not on other pictures. Why? | Microsoft Word Help |