Home |
Search |
Today's Posts |
#1
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Cannot open .docx and I have 2007 installed, unless I rename file
I had posted this previously, where I could not open .docx files received in
Outlook email on a computer that already has Office 2007 on it. I have now found out that if I first download the .docx file email attachment to the local drive, and rename the .docx extension on the filename to .doc, then it opens just fine. And while this gets the file to open, I cannot be asking the user to this involved procedure for every .docx he receives (it is the CEO and he just wants the file to open when double-clicking it in the email---just like other files). I am running Office 2007 with all the latest updates. Can anyone advise on how to fix this? I have two computers-both running XP and Office 2007--that are now doing this. |
#2
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Cannot open .docx and I have 2007 installed, unless I rename file
This doesn't make sense. It sounds as if the files aren't really .docx
files, but are .doc files that have been misnamed. Can it be that someone is confused and thinks that renaming a .doc file is all you have to do to create a .docx file? A way to see if these files really are .docx files is save one to your hard drive, then use Windows Explorer to rename it as a .zip file. Once you've done that, are you able to open the zip to see the internal structure? If you aren't, then it's not really a .docx file. What happens if you email yourself an actual .docx file (as a test) as an attachment. Can you open .docx files you yourself originate, without going through the renaming exercise? -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "zooeyhallne" wrote in message ... I had posted this previously, where I could not open .docx files received in Outlook email on a computer that already has Office 2007 on it. I have now found out that if I first download the .docx file email attachment to the local drive, and rename the .docx extension on the filename to .doc, then it opens just fine. And while this gets the file to open, I cannot be asking the user to this involved procedure for every .docx he receives (it is the CEO and he just wants the file to open when double-clicking it in the email---just like other files). I am running Office 2007 with all the latest updates. Can anyone advise on how to fix this? I have two computers-both running XP and Office 2007--that are now doing this. |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Help! Can't open or rename doc with long file name | Microsoft Word Help | |||
I AM TRYING TO OPEN A DOCX FILE AND CAN'T | Microsoft Word Help | |||
.docx file still doesn't open, despite installin' converter.. help | Microsoft Word Help | |||
open a docx file | Microsoft Word Help | |||
Just installed Works 8, how do I open at PDF file? | Microsoft Word Help |