[Seth[_2_]]

Had to reinstall Vista last month due to OS problems. Ever since, I'm unable
to add/delete/modify autotext entries. Specifically, I'm trying to replace
my old autotext email signature with a new one. It works fine until I close
Outlook (or Word). The next time I launch Outlook (or Word) my old autotext
etnries reappear and my new ones are gone. Obviously I am using Word as me
email editor.

I know these are kept as part of normal.dot which when I find it within My
profile/appdata/roaming/microsoft/templates the date modified always shows as
5/15 and is never updated to reflect my mods. I've even tried deleting it
under the assumption that Word will create a new normal.dot but that does not
happen.

Any thought on why Word is not modifying or recreating normal.dot?

[Graham Mayor]

An inability to save the normal template is usually related to the adverse
behaviour of an add-in - with the early Acrobat 7 add-in being a particular
problem. If you have that one (which in any case I don't think is compatible
with Vista) update it or uninstall it. Otherwise see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Seth wrote:
Had to reinstall Vista last month due to OS problems. Ever since,
I'm unable to add/delete/modify autotext entries. Specifically, I'm
trying to replace my old autotext email signature with a new one. It
works fine until I close Outlook (or Word). The next time I launch
Outlook (or Word) my old autotext etnries reappear and my new ones
are gone. Obviously I am using Word as me email editor.

I know these are kept as part of normal.dot which when I find it
within My profile/appdata/roaming/microsoft/templates the date
modified always shows as 5/15 and is never updated to reflect my
mods. I've even tried deleting it under the assumption that Word
will create a new normal.dot but that does not happen.

Any thought on why Word is not modifying or recreating normal.dot?

[Seth[_2_]]

Thanks for the tip. While it's not Adobe causing the problem (I'm running
v8.1.2) it appears to be a Salesforce plugin. I removed it and it works now.

"Graham Mayor" wrote:

An inability to save the normal template is usually related to the adverse
behaviour of an add-in - with the early Acrobat 7 add-in being a particular
problem. If you have that one (which in any case I don't think is compatible
with Vista) update it or uninstall it. Otherwise see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Seth wrote:
Had to reinstall Vista last month due to OS problems. Ever since,
I'm unable to add/delete/modify autotext entries. Specifically, I'm
trying to replace my old autotext email signature with a new one. It
works fine until I close Outlook (or Word). The next time I launch
Outlook (or Word) my old autotext etnries reappear and my new ones
are gone. Obviously I am using Word as me email editor.

I know these are kept as part of normal.dot which when I find it
within My profile/appdata/roaming/microsoft/templates the date
modified always shows as 5/15 and is never updated to reflect my
mods. I've even tried deleting it under the assumption that Word
will create a new normal.dot but that does not happen.

Any thought on why Word is not modifying or recreating normal.dot?

[Graham Mayor]

Thanks for the feedback.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Seth wrote:
Thanks for the tip. While it's not Adobe causing the problem (I'm
running v8.1.2) it appears to be a Salesforce plugin. I removed it
and it works now.

"Graham Mayor" wrote:

An inability to save the normal template is usually related to the
adverse behaviour of an add-in - with the early Acrobat 7 add-in
being a particular problem. If you have that one (which in any case
I don't think is compatible with Vista) update it or uninstall it.
Otherwise see http://www.gmayor.com/what_to_do_when_word_crashes.htm
then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Seth wrote:
Had to reinstall Vista last month due to OS problems. Ever since,
I'm unable to add/delete/modify autotext entries. Specifically, I'm
trying to replace my old autotext email signature with a new one.
It works fine until I close Outlook (or Word). The next time I
launch Outlook (or Word) my old autotext etnries reappear and my
new ones are gone. Obviously I am using Word as me email editor.

I know these are kept as part of normal.dot which when I find it
within My profile/appdata/roaming/microsoft/templates the date
modified always shows as 5/15 and is never updated to reflect my
mods. I've even tried deleting it under the assumption that Word
will create a new normal.dot but that does not happen.

Any thought on why Word is not modifying or recreating normal.dot?