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#1
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Prints only color in a document, not the black/white
Cannot figure where the problem is or how to resolve it. I have a Kodak 5500
printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#3
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Prints only color in a document, not the black/white
I'll give that a try. But can an emailed document change my settings without
my OK? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#4
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Prints only color in a document, not the black/white
Thankyou for your response. Sorry to say doing what you suggested did not do
the trick. Note: I mispoke, I did try to print the excell document and it after that when the problem started. Note: the printer prints ok from other applications. I can email you the offending xls document if that will help. Or am I on the wrong track. John "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#5
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Prints only color in a document, not the black/white
I'm a little confused. Is this a Word problem, an Excel problem, or both?
If it's a problem that only recently began, then my first suspicion would be that--possibly without your realizing it--Windows updated your printer driver. Word often uses printer features that other applications do not use, and this can affect printing. I would check Windows Updates and see if anything new has been added since the problem began. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Thankyou for your response. Sorry to say doing what you suggested did not do the trick. Note: I mispoke, I did try to print the excell document and it after that when the problem started. Note: the printer prints ok from other applications. I can email you the offending xls document if that will help. Or am I on the wrong track. John "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#6
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Prints only color in a document, not the black/white
Windows had a Kodak Printer update that I downloaded and applied. You may be
on the correct path. Is there a way to delete this update? Or something else I can try. I am not very computer literate but I can do somethings. Afterall, I found this site, did I not? I would hate to be on the leading edge of integrating Microsoft divisions and Kodak. "Herb Tyson [MVP]" wrote: I'm a little confused. Is this a Word problem, an Excel problem, or both? If it's a problem that only recently began, then my first suspicion would be that--possibly without your realizing it--Windows updated your printer driver. Word often uses printer features that other applications do not use, and this can affect printing. I would check Windows Updates and see if anything new has been added since the problem began. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Thankyou for your response. Sorry to say doing what you suggested did not do the trick. Note: I mispoke, I did try to print the excell document and it after that when the problem started. Note: the printer prints ok from other applications. I can email you the offending xls document if that will help. Or am I on the wrong track. John "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#7
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Prints only color in a document, not the black/white
What version of Windows are you using? From Vista's Help (this might provide general guidance for XP, as well):
Restore a driver to its previous version You must be logged on as an administrator to perform these steps. You might want to restore the driver for a device to a previous version if you encounter problems with your computer or device after upgrading the driver. 1.. Open the Device Manager (in the control panel). If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2.. Double-click the category containing your device driver, and then double-click the name of the device you want to restore to a previous driver version. 3.. Click the Driver tab, and then click Roll Back Driver. Here is an article with instructions for Windows XP: http://support.microsoft.com/default.aspx/kb/306546 -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Windows had a Kodak Printer update that I downloaded and applied. You may be on the correct path. Is there a way to delete this update? Or something else I can try. I am not very computer literate but I can do somethings. Afterall, I found this site, did I not? I would hate to be on the leading edge of integrating Microsoft divisions and Kodak. "Herb Tyson [MVP]" wrote: I'm a little confused. Is this a Word problem, an Excel problem, or both? If it's a problem that only recently began, then my first suspicion would be that--possibly without your realizing it--Windows updated your printer driver. Word often uses printer features that other applications do not use, and this can affect printing. I would check Windows Updates and see if anything new has been added since the problem began. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Thankyou for your response. Sorry to say doing what you suggested did not do the trick. Note: I mispoke, I did try to print the excell document and it after that when the problem started. Note: the printer prints ok from other applications. I can email you the offending xls document if that will help. Or am I on the wrong track. John "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#8
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Prints only color in a document, not the black/white
MS Windows Home editon
Version 2002 SP2. Wasn't smart eoungh to do what you wanted. John "Herb Tyson [MVP]" wrote: What version of Windows are you using? From Vista's Help (this might provide general guidance for XP, as well): Restore a driver to its previous version You must be logged on as an administrator to perform these steps. You might want to restore the driver for a device to a previous version if you encounter problems with your computer or device after upgrading the driver. 1.. Open the Device Manager (in the control panel). If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2.. Double-click the category containing your device driver, and then double-click the name of the device you want to restore to a previous driver version. 3.. Click the Driver tab, and then click Roll Back Driver. Here is an article with instructions for Windows XP: http://support.microsoft.com/default.aspx/kb/306546 -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Windows had a Kodak Printer update that I downloaded and applied. You may be on the correct path. Is there a way to delete this update? Or something else I can try. I am not very computer literate but I can do somethings. Afterall, I found this site, did I not? I would hate to be on the leading edge of integrating Microsoft divisions and Kodak. "Herb Tyson [MVP]" wrote: I'm a little confused. Is this a Word problem, an Excel problem, or both? If it's a problem that only recently began, then my first suspicion would be that--possibly without your realizing it--Windows updated your printer driver. Word often uses printer features that other applications do not use, and this can affect printing. I would check Windows Updates and see if anything new has been added since the problem began. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Thankyou for your response. Sorry to say doing what you suggested did not do the trick. Note: I mispoke, I did try to print the excell document and it after that when the problem started. Note: the printer prints ok from other applications. I can email you the offending xls document if that will help. Or am I on the wrong track. John "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#9
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Prints only color in a document, not the black/white
I don't know where to turn. I called Kodak product support and cannot get by
the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#10
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Prints only color in a document, not the black/white
Answering the questions you have been asked might be a start.
-- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#11
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Prints only color in a document, not the black/white
I thought I did. Here is again is the answer to his question.
MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#12
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Prints only color in a document, not the black/white
The particular questions we
Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#13
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Prints only color in a document, not the black/white
Sorry.
safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#14
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Prints only color in a document, not the black/white
OK - but I suspect you are not going to like the answer. Word can only
format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#15
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Prints only color in a document, not the black/white
Thanks, I had found that link and downloaded and installed both the firware
mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#16
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Prints only color in a document, not the black/white
I don't think Vista will make any difference. I suspect that the problem is
an adverse inter-action between Word and the Printer driver that will need a new driver to fix. .. Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#17
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
I might have missed it, but I still don't see which version of WORD John is
using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#18
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
I thought he said Word 2002?
-- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#19
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
He said:
MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#20
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
Office 2007 Suite which is Word 2007.
John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#21
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
Knowing the version lets us focus on the problem more directly --this let me
check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#22
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
How many versions of CROW are there to eat. Kodak sent a new print head and
that did the trick. I have many hours trying to diagnose this problem and maybe a recap will help others learn what I learned. The print head began to fail in spruts of work then no work. I replaced the ink cartridges and went thru all the diagnosis on the printer I could, but one. (main menu, print diagnostic sheet) Every one pointed me to a failure other than the hardware. When I did the last one the test page printed only the red Kodak name and nothing else. That sent me back to the hardware guys that sent me a new print head. The indications within application pointed to software. ie a "printer not responding and ink empty" message took forever to display causing me to abort the activity with cntl/del. Test after test printed only the color text on the page, not the b/w. I have reloaded the sw so many times I can do it in my sleep. Using the "properties" set the computer into a loop. Software indication I thought. I hope I did not mislead anybody in my discriptions of the problems. If so it was because of the intermittent nature of the failure. First it would not print from Word and then on a shorter document without color text, it did. Then it would print an Outlook email, then it wouldn't. Bottom line. Kodak needs to clean up their act with this type of failure. Probably beyond any human solution tho. I will forgive them if the printer works. Thankyou for all your time and assistance. Your questions kept me thinking and stopped me from selling the printer as a boat anchor. 4 stars! John Am I forgiven? "Herb Tyson [MVP]" wrote: Knowing the version lets us focus on the problem more directly --this let me check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
#23
Posted to microsoft.public.word.docmanagement
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Prints only color in a document, not the black/white
I'm glad the problem is resolved. It had a bunch of us scratching our heads
(and since I have very little hair to intervene, head-scratching can be a painful activity). Good to see that your printer won't be poisoning the fish anytime soon. ;-) -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... How many versions of CROW are there to eat. Kodak sent a new print head and that did the trick. I have many hours trying to diagnose this problem and maybe a recap will help others learn what I learned. The print head began to fail in spruts of work then no work. I replaced the ink cartridges and went thru all the diagnosis on the printer I could, but one. (main menu, print diagnostic sheet) Every one pointed me to a failure other than the hardware. When I did the last one the test page printed only the red Kodak name and nothing else. That sent me back to the hardware guys that sent me a new print head. The indications within application pointed to software. ie a "printer not responding and ink empty" message took forever to display causing me to abort the activity with cntl/del. Test after test printed only the color text on the page, not the b/w. I have reloaded the sw so many times I can do it in my sleep. Using the "properties" set the computer into a loop. Software indication I thought. I hope I did not mislead anybody in my discriptions of the problems. If so it was because of the intermittent nature of the failure. First it would not print from Word and then on a shorter document without color text, it did. Then it would print an Outlook email, then it wouldn't. Bottom line. Kodak needs to clean up their act with this type of failure. Probably beyond any human solution tho. I will forgive them if the printer works. Thankyou for all your time and assistance. Your questions kept me thinking and stopped me from selling the printer as a boat anchor. 4 stars! John Am I forgiven? "Herb Tyson [MVP]" wrote: Knowing the version lets us focus on the problem more directly --this let me check Word 2007 *and* the Kodak 5500. Doing that, I see that there are others having the identical problem. Only, in the other cases, the letters they're printing are coming out completely blank, since they contain no color. How many black ink tanks does your printer have? Are you positive that you have blank ink in the tank that Word is trying to use? If yes... as a work-around, you can use Word's free PDF add-on to create a pdf version of the document, and then print it from Acrobat Reader (or some other pdf reader). I would be interested in knowing if this works. The free Office 2007 PDF add-on is available he http://www.microsoft.com/downloads/d...displaylang=en -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" wrote in message ... Office 2007 Suite which is Word 2007. John "Herb Tyson [MVP]" wrote: He said: MS Windows Home editon Version 2002 So... I was not sure. In any case, perhaps he can try some of the most recent suggestions. This is a rather perplexing problem. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Graham Mayor" wrote in message ... I thought he said Word 2002? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Herb Tyson [MVP] wrote: I might have missed it, but I still don't see which version of WORD John is using. He said "MS Windows Home", but that is his version of Windows -- not Word or Office. The version of Office would be something like Office 2003, Office 2007, Office 2000, etc. (and Word would have the same version number as Office). My only other suggestion would be to try a driver for a similar printer to see if that solves the issue... such as the EasyShare 5300, 5100, or the ESP 3. I presume that John has visited this site, specified the version of Windows (I'm assuming Windows XP... but I can't be sure, since I'm not familiar with any of the "Home" editions), downloaded the most recent drivers and tried them: http://www.kodak.com/global/en/servi...?pq-path=10624 "Graham Mayor" wrote in message ... I don't think Vista will make any difference. I suspect that the problem is an adverse inter-action between Word and the Printer driver that will need a new driver to fix. . Without checking back through the thread to check, have you tried setting the font colour to black (as opposed to the default auto)? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Thanks, I had found that link and downloaded and installed both the firware mentioned and driver software. No Joy. I am completely befuddled. I cross posted this problem on the XP General Discussion under printers, but have not seen a response. That section looks like it is rarely visited, but I am hopeful. I am reluctant to upgrade to Vista but that may be my only way to resolve the problem. What do you think? John "Graham Mayor" wrote: OK - but I suspect you are not going to like the answer. Word can only format a document in a way allowed by the printer driver. The relationship between Word and the driver is much tighter than is the case with most other software. Check that the driver (and firmware) available on line at http://wwwuk.kodak.com/global/en/ser...dLang uage=en for your operating system match those that you have and if necessary upgrade. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: Sorry. safe mode. No difference. It is all documents. For instance when I try to print a document from Outlook all I get is the blue print. No black and white. It is not the printer. A full test of the printer, includint scanning a document and printing (local on this printer) prints B/W just fine. I have tried updating Windows again. No Joy. One of those was a Kodak fix which I also applied. I reset the system to an earlier date hoping to eleminate all updates, No Joy. Will try safe mode again but don't expect to see any difference. I have reloaded the Kodak driver. No Joy Updates something called Pdf 995 to version 9. No joy. I will do anything I am capable of doing but I have decades missing where computers never existed so I am behind the power curve understanding how all this stuff plays together. I appreciate the attemps to date. John "Graham Mayor" wrote: The particular questions we Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I thought I did. Here is again is the answer to his question. MS Windows Home editon Version 2002 SP2. "Graham Mayor" wrote: Answering the questions you have been asked might be a start. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org John LLLIII wrote: I don't know where to turn. I called Kodak product support and cannot get by the local support people to people who understand the hand shaking between Windows software and their Adobe easy share software. It looks like a windows problem. For instance, if I try to print a copy of this page using the printer icon on the header line all I get is the color, not the b/w text. I just did it and all I got was color. How can I get help from Windows people, or do I need to go out and by Vista????????? "Herb Tyson [MVP]" wrote: Is it just this one document? Or is it all documents? What happens if you start Word in Safe mode? Does it print okay then? (hold the Ctrl key as Word is starting; when the safe mode prompt appears, click Yes). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "John LLLIII" John wrote in message ... Cannot figure where the problem is or how to resolve it. I have a Kodak 5500 printer which has work flawlessly. It prints documents OK from other applications. Here is what it does. When I print it a document (one that I have printed in the past without problems) all I get is the words highlighted in color. The rest is blank. Hints; The only changes I have made to my system is to go to Chrome as a browser. Also, I recieved a excell document and opened it but did not try to print it. Any ideas? |
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