I am unable to load Word. This appears to have happened after I downloaded
critical update KB891711.exe.

I have tried re-installing (both Word alone and Office 2000 completely) but
this has not helped. When I try to load Word the first screen appears but
the whole system just freezes. I cannot even shut down safely and have to
switch the computer off manually. Sometimes I get a message that the system
is "low in resources" but this cannot be true.

Has this update affected my System Files?

moppit wrote:
I am unable to load Word. This appears to have happened after I
downloaded critical update KB891711.exe.

I have tried re-installing (both Word alone and Office 2000
completely) but this has not helped. When I try to load Word the
first screen appears but the whole system just freezes. I cannot
even shut down safely and have to switch the computer off manually.
Sometimes I get a message that the system is "low in resources" but
this cannot be true.

Has this update affected my System Files?

Hi, moppit,

See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for
troubleshooting steps.

--
Regards,
Jay Freedman
Microsoft Word MVP Word MVP FAQ site: http://www.mvps.org/word
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