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#1
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Missing Paper Trays in Page Setup
Word 2003
We have an HP LaserJet 4000 that is connected directly to a PC and shared out. The printer has the following configuration: Envelop Feeder - Installed and enabled with paper type set to Envelop #10 Tray 1 - Enabled manual feed tray with paper type set to plain Tray 2 - Enabled 500 sheet tray with paper type set to plain Tray 3 - Installed and enabled with paper type set to plain However, when the user opens a document in Microsoft Word, selects the HP 4000 printer, and goes to File Page Setup Paper tab, the only options for the paper source a Default Tray Form Select I've removed and reinstalled the printer and driver a couple of times and each time that I re-install the printer the problem recurs. Are there any Word settings that would cause this problem? --Tom |
#2
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Missing Paper Trays in Page Setup
Hi Thomas
Thomas M. wrote: We have an HP LaserJet 4000 that is connected directly to a PC and shared out. The printer has the following configuration: Envelop Feeder - Installed and enabled with paper type set to Envelop #10 Tray 1 - Enabled manual feed tray with paper type set to plain Tray 2 - Enabled 500 sheet tray with paper type set to plain Tray 3 - Installed and enabled with paper type set to plain However, when the user opens a document in Microsoft Word, selects the HP 4000 printer, and goes to File Page Setup Paper tab, the only options for the paper source a Default Tray Form Select Did you make sure that these trays are also activated in the printer driver settings? 2cents Robert -- /"\ ASCII Ribbon Campaign | MS \ / | MVP X Against HTML | for / \ in e-mail & news | Word |
#3
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Missing Paper Trays in Page Setup
"Robert M. Franz (RMF)" wrote in message ... Hi Thomas Thomas M. wrote: We have an HP LaserJet 4000 that is connected directly to a PC and shared out. The printer has the following configuration: Envelop Feeder - Installed and enabled with paper type set to Envelop #10 Tray 1 - Enabled manual feed tray with paper type set to plain Tray 2 - Enabled 500 sheet tray with paper type set to plain Tray 3 - Installed and enabled with paper type set to plain However, when the user opens a document in Microsoft Word, selects the HP 4000 printer, and goes to File Page Setup Paper tab, the only options for the paper source a Default Tray Form Select Did you make sure that these trays are also activated in the printer driver settings? 2cents Robert -- /"\ ASCII Ribbon Campaign | MS \ / | MVP X Against HTML | for / \ in e-mail & news | Word I assume that you mean in the printer properties (Right-click on printer in Printer and Faxes and select Properties). If so, then the answer is yes. That's what I meant when I listed the configuration in my original post. The envelope feeder and Tray 3 are listed as "installed and enabled" because they are options that need to be physically installed, and then enabled in the driver. Trays 1 and 2 are included with the base printer and therefore don't need to be installed, but they do need to be configured. So in the printer driver on the Configure tab I have selected "HP LaserJet 4000 T / 4000 TN" as the base printer, and that adds tray 3. I also have the envelope feeder box checked. Then on the NT forms tab the Available Trays drop-down box shows the envelope feeder and all 3 paper trays, and I have assigned paper sizes and types to each. I also made sure that all the trays are enabled on the printer itself (through the printer's internal console). --Tom |
#4
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Missing Paper Trays in Page Setup
Thomas M. wrote:
I assume that you mean in the printer properties (Right-click on printer in Printer and Faxes and select Properties). If so, then the answer is yes. That's what I meant when I listed the configuration in my original post. The envelope feeder and Tray 3 are listed as "installed and enabled" because they are options that need to be physically installed, and then enabled in the driver. Trays 1 and 2 are included with the base printer and therefore don't need to be installed, but they do need to be configured. So in the printer driver on the Configure tab I have selected "HP LaserJet 4000 T / 4000 TN" as the base printer, and that adds tray 3. I also have the envelope feeder box checked. Then on the NT forms tab the Available Trays drop-down box shows the envelope feeder and all 3 paper trays, and I have assigned paper sizes and types to each. I also made sure that all the trays are enabled on the printer itself (through the printer's internal console). OK, then this should work. I've personally worked with a HP 4000 TN at a job a year or so ago, and we had no problem accessing trays. Unfortunately, I cannot go there and check (I don't work there anymore .-)). Do you have access to the trays from other applications (Office, non-Office)? At this stage, I'd try some HP support (homepage)? Greetings Robert -- /"\ ASCII Ribbon Campaign | MS \ / | MVP X Against HTML | for / \ in e-mail & news | Word |
#5
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Missing Paper Trays in Page Setup
"Robert M. Franz (RMF)" wrote in message ... Thomas M. wrote: I assume that you mean in the printer properties (Right-click on printer in Printer and Faxes and select Properties). If so, then the answer is yes. That's what I meant when I listed the configuration in my original post. The envelope feeder and Tray 3 are listed as "installed and enabled" because they are options that need to be physically installed, and then enabled in the driver. Trays 1 and 2 are included with the base printer and therefore don't need to be installed, but they do need to be configured. So in the printer driver on the Configure tab I have selected "HP LaserJet 4000 T / 4000 TN" as the base printer, and that adds tray 3. I also have the envelope feeder box checked. Then on the NT forms tab the Available Trays drop-down box shows the envelope feeder and all 3 paper trays, and I have assigned paper sizes and types to each. I also made sure that all the trays are enabled on the printer itself (through the printer's internal console). OK, then this should work. I've personally worked with a HP 4000 TN at a job a year or so ago, and we had no problem accessing trays. Unfortunately, I cannot go there and check (I don't work there anymore .-)). Do you have access to the trays from other applications (Office, non-Office)? At this stage, I'd try some HP support (homepage)? Greetings Robert -- /"\ ASCII Ribbon Campaign | MS \ / | MVP X Against HTML | for / \ in e-mail & news | Word We found the problem. It was a corrupt driver. We tried to simply remove and reinstall the SAME driver, but that didn't work, so we upgraded to a PCL 6 driver (from PLC 5e) and that solved the problem. Thanks for the help! --Tom |
#6
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Missing Paper Trays in Page Setup
Thomas M. wrote:
We found the problem. It was a corrupt driver. We tried to simply remove and reinstall the SAME driver, but that didn't work, so we upgraded to a PCL 6 driver (from PLC 5e) and that solved the problem. Ahh, right, I should've thought about switching drivers from PS to PCL or vice versa. Glad you got it sorted out! Robert -- /"\ ASCII Ribbon Campaign | MS \ / | MVP X Against HTML | for / \ in e-mail & news | Word |
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