[Cranky[_2_]]

Hi

I hope someone can help me as this is driving me nuts.

At work we use document imaging software, and I've been asked to set
up letter templates in tat software. They are MSWord templates which
pull in information from the imaging software, such as client's name,
address, reference and so on.

Because we process state benefits, we need to ask for a lot of proof
of what we are being told be customers. The list is a long one, so
I've set up autotext to speed things up. Proof of ID, for example,
uses the keyword 'proof.' Very straightforward. The problem that I'm
struggling with is that only myself and a colleague who's been working
with me seem to be able to get this to work either in Word proper, or
in the piggybacked Word / imaging system.

I've put the keywords and text into the main Normal.dot and in the
documents themselves. Yet somehow my colleague still gets old versions
of the text and no-one else gets anything.

We're server-based so I can't see that it's down to, say, individual
PC's, but am stumped.

Does this make any sense at all, and if so, does anyone have any
advice?

Thanks in advance

Steve