[Sharon R.]

Does the following problem sound familiar to anyone? (Posted on behalf of a
colleague whom I am trying to help. We are running Windows XP, vers. 5.1,
Service Pack 2. We have certain restrictions on our network, could the
problem be due to these restrictions?)

Problem description:

"I was previously using Endnote version 9 and ran it from
templates/add-ins/clicked on the two add-ins. That was annoying but it
worked. I have recently upgraded to version 10 (x) and the same process does
not work. The issue is something to do with macros, even if you put security
on low and enable macros, when trying to use any EndNote function in word it
states that the macro cannot be found."

Has anyone else experienced such problems? This is quite urgent ... we
cannot find anything on endnote.com and cannot really wait for a reply from
tecnical support. Any help highly appreciated.

Thanks!

[Graham Mayor]

The issue is one of two likely possibilities.

1. The add-in is incompatible with your version of Word
or
2. The add-in is incorrectly installed, so Word cannot see it.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Sharon R. wrote:
Does the following problem sound familiar to anyone? (Posted on
behalf of a colleague whom I am trying to help. We are running
Windows XP, vers. 5.1, Service Pack 2. We have certain restrictions
on our network, could the problem be due to these restrictions?)

Problem description:

"I was previously using Endnote version 9 and ran it from
templates/add-ins/clicked on the two add-ins. That was annoying but it
worked. I have recently upgraded to version 10 (x) and the same
process does not work. The issue is something to do with macros, even
if you put security on low and enable macros, when trying to use any
EndNote function in word it states that the macro cannot be found."

Has anyone else experienced such problems? This is quite urgent ... we
cannot find anything on endnote.com and cannot really wait for a
reply from tecnical support. Any help highly appreciated.

Thanks!

[Sharon R.]

Oops. Forgot to mention. We are using Word 2003. I see from endnote.com that
this OK.

S.

"Graham Mayor" wrote:

The issue is one of two likely possibilities.

1. The add-in is incompatible with your version of Word
or
2. The add-in is incorrectly installed, so Word cannot see it.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Sharon R. wrote:
Does the following problem sound familiar to anyone? (Posted on
behalf of a colleague whom I am trying to help. We are running
Windows XP, vers. 5.1, Service Pack 2. We have certain restrictions
on our network, could the problem be due to these restrictions?)

Problem description:

"I was previously using Endnote version 9 and ran it from
templates/add-ins/clicked on the two add-ins. That was annoying but it
worked. I have recently upgraded to version 10 (x) and the same
process does not work. The issue is something to do with macros, even
if you put security on low and enable macros, when trying to use any
EndNote function in word it states that the macro cannot be found."

Has anyone else experienced such problems? This is quite urgent ... we
cannot find anything on endnote.com and cannot really wait for a
reply from tecnical support. Any help highly appreciated.

Thanks!

[garfield-n-odie [MVP]]

See http://www.endnote.com/support/faqs/CWYW/faq4.asp .

Sharon R. wrote:
Does the following problem sound familiar to anyone? (Posted on behalf of a
colleague whom I am trying to help. We are running Windows XP, vers. 5.1,
Service Pack 2. We have certain restrictions on our network, could the
problem be due to these restrictions?)

Problem description:

"I was previously using Endnote version 9 and ran it from
templates/add-ins/clicked on the two add-ins. That was annoying but it
worked. I have recently upgraded to version 10 (x) and the same process does
not work. The issue is something to do with macros, even if you put security
on low and enable macros, when trying to use any EndNote function in word it
states that the macro cannot be found."

Has anyone else experienced such problems? This is quite urgent ... we
cannot find anything on endnote.com and cannot really wait for a reply from
tecnical support. Any help highly appreciated.

Thanks!

[Sharon R.]

Great! It looks as though that might do the trick. Thanks so much.

S:

"garfield-n-odie [MVP]" wrote:

See http://www.endnote.com/support/faqs/CWYW/faq4.asp .

Sharon R. wrote:
Does the following problem sound familiar to anyone? (Posted on behalf of a
colleague whom I am trying to help. We are running Windows XP, vers. 5.1,
Service Pack 2. We have certain restrictions on our network, could the
problem be due to these restrictions?)

Problem description:

"I was previously using Endnote version 9 and ran it from
templates/add-ins/clicked on the two add-ins. That was annoying but it
worked. I have recently upgraded to version 10 (x) and the same process does
not work. The issue is something to do with macros, even if you put security
on low and enable macros, when trying to use any EndNote function in word it
states that the macro cannot be found."

Has anyone else experienced such problems? This is quite urgent ... we
cannot find anything on endnote.com and cannot really wait for a reply from
tecnical support. Any help highly appreciated.

Thanks!