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#1
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Email merge emails sent but never get to recipient
I have followed the mail merge wizard in Word in order to send a
specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#2
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
You need to include the fact that you are using an Excel spreadsheet as your
data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#3
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
On Jun 17, 5:03*pm, "Russ Valentine [MVP-Outlook]"
wrote: You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook]"Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale- Hide quoted text - - Show quoted text - I am hoping the word experts can help. The sent folder from my merge has 4 sent emails in it. I open each one and the email addresses are accurate as well as the email text itself. These are my personal emails as well as two friends. I only use the email address from the recipient from the excel spreadsheet in my merge. I do not use any fields in the text message in word. |
#4
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
I'm sure the Word experts could help, but once again you have failed to
provide the relevant information that would permit anyone to help. Post the information I requested. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... On Jun 17, 5:03 pm, "Russ Valentine [MVP-Outlook]" wrote: You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook]"Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale- Hide quoted text - - Show quoted text - I am hoping the word experts can help. The sent folder from my merge has 4 sent emails in it. I open each one and the email addresses are accurate as well as the email text itself. These are my personal emails as well as two friends. I only use the email address from the recipient from the excel spreadsheet in my merge. I do not use any fields in the text message in word. |
#5
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
[Russ - Just out of interest, what "seems wrong" to you from an Outlook
perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. c. Do you have, or have you had, more than one e-mail account on your system? d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then - send a message manually from Outlook in the usual way - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamieson http://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in message ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#6
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
Probably also worth checking that starting from a different data source does
/not/ work, e.g. perhaps the most revealing method would be to create a temporary contacts folder in Outlook and add some test contacts, or simply add test contacts to your existing Outlook Contacts folder, select them, then use Outlook Tools|MailMerge to initiate the merge. My guess is that it will make no difference (because Word does the same thing in the end) unless the presence of the contact data itself changes things, but if it works, it tells us something and at least you have /a/ way to proceed. -- Peter Jamieson http://tips.pjmsn.me.uk "Peter Jamieson" wrote in message ... [Russ - Just out of interest, what "seems wrong" to you from an Outlook perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. c. Do you have, or have you had, more than one e-mail account on your system? d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then - send a message manually from Outlook in the usual way - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamieson http://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in message ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#7
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
Peter - The OP posted the steps used to create the merge in an Outlook group
in which he actually browsed to an Excel spreadsheet and selected recipients from it rather than telling the merge Wizard which field to use for the recipient. I'm trying to get him to post the details more accurately here, but he seems unable to comply. -- Russ Valentine [MVP-Outlook] "Peter Jamieson" wrote in message ... [Russ - Just out of interest, what "seems wrong" to you from an Outlook perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. c. Do you have, or have you had, more than one e-mail account on your system? d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then - send a message manually from Outlook in the usual way - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamieson http://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in message ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#8
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
Ah, I see.
It sounds to me like he's doing a more normal mail now using Word's Wizard, but of course it helps to be sure. -- Peter Jamieson http://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in message ... Peter - The OP posted the steps used to create the merge in an Outlook group in which he actually browsed to an Excel spreadsheet and selected recipients from it rather than telling the merge Wizard which field to use for the recipient. I'm trying to get him to post the details more accurately here, but he seems unable to comply. -- Russ Valentine [MVP-Outlook] "Peter Jamieson" wrote in message ... [Russ - Just out of interest, what "seems wrong" to you from an Outlook perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. c. Do you have, or have you had, more than one e-mail account on your system? d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then - send a message manually from Outlook in the usual way - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamieson http://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in message ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale |
#9
Posted to microsoft.public.word.mailmerge.fields
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Email merge emails sent but never get to recipient
On Jun 18, 3:06*am, "Peter Jamieson"
wrote: [Russ - Just out of interest, what "seems wrong" to you from an Outlook perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... *a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). *b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. *c. Do you have, or have you had, more than one e-mail account on your system? *d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then * - send a message manually from Outlook in the usual way * - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. *e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamiesonhttp://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale- Hide quoted text - - Show quoted text - Thanks for all the advice and suggestions - the problem is solved! I took your advice. I changed from HTML to Plain text and the email merge went perfectly. That was the problem. |
#10
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Email merge emails sent but never get to recipient
As long as that's OK with you....
-- Peter Jamieson http://tips.pjmsn.me.uk "Dale" wrote in message ... On Jun 18, 3:06 am, "Peter Jamieson" wrote: [Russ - Just out of interest, what "seems wrong" to you from an Outlook perspective? Do you simply mean that you would typically initiate a merge from Outlook using Tools|MailMerge and suitable Contacts data?] Things I would check or try using a small test merge... a. When you merge from Word, try changing the message format from HTML to Plain text. You will then see various security-related messages that (for some reason) you do not get with HTML. get through them. See if the messages are sent. (I doubt it, but it's the first thing I'd try). b. Do you have more than one Mail ("Outlook") Profile on your system? You may be able to find this in Control Panel|Mail, even on Vista. c. Do you have, or have you had, more than one e-mail account on your system? d. in Outlook 2007, uncheck "Send Immediately when connected" in Tools|Options|Mail Setup. Then - send a message manually from Outlook in the usual way - do a small test merge to 1 or 2 recipients. Verify that the messages arrive in the Outlook Outbox. Open the message you sent manually - you should see an information bar above the Send Button saying something like This message has not been sent This message will be sent via something or other Open one of the messages created by mailmerge. Verify that those two lines are the same as in the message you sent manually. If they are different, perhaps you could post the two different lines here. e. Consider running the SCANPST tool, e.g. http://support.microsoft.com/kb/287497/en-us (I cannot find a copy of this tool on my Vista system but I am more confident it will be there on your XP system). -- Peter Jamiesonhttp://tips.pjmsn.me.uk "Russ Valentine [MVP-Outlook]" wrote in ... You need to include the fact that you are using an Excel spreadsheet as your data source (not Outlook) and document exactly how you are populating the recipient field in Word's Mail merge Wizard. Outlook's failure to send the messages suggests you are not populating the recipient field with a valid, resolved address, and the Word experts need to review and validate the method you are using because it seems wrong to us Outlook folk. -- Russ Valentine [MVP-Outlook] "Dale" wrote in message ... I have followed the mail merge wizard in Word in order to send a specific email to about 50-200 people. I have set-up a test merge of email addresses and name only and send to be sure that it's working correctly. At home I use either Word and Outlook 2003 on XP or Word and Outlook 2007 on Vista. The merge with a test 4 recipients merges correctly and appears to be sent with no error messages on both my home machines. The 4 test emails are in the sent folder however none of the test emails arrive at the recipient's email. I've followed the same procedure at work with 4 test emails using Word and Outlook 2003 on Vista and it works perfectly. The only apparent difference is the ISP difference between home and work and that there is a business account at work and not at home. I called my home ISP and they checked my account and they are not stopping any of my 4 test emails. Something is wrong but I don't know what. I've checked my settings in Outlook between home and work and they are the same except for the ISP differencees. There are no third party SMTP. Can someone help please? Dale- Hide quoted text - - Show quoted text - Thanks for all the advice and suggestions - the problem is solved! I took your advice. I changed from HTML to Plain text and the email merge went perfectly. That was the problem. |
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