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#1
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Why does using the "Save As" function crash Word?
Hello:
Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#2
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Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#3
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
I have the same problem and all my network drives are connected and working
fine. I've seen this fix before it's not working. There's something more serious in the last patch that MS released. Anone else? "garfield-n-odie" wrote: Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#4
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
If you recently installed Windows updates, you probably need to uninstall
KB908531. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "YONCE" wrote in message ... I have the same problem and all my network drives are connected and working fine. I've seen this fix before it's not working. There's something more serious in the last patch that MS released. Anone else? "garfield-n-odie" wrote: Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#5
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
My problem is similar yet different. When I try to use "save as" Word simply
freezes. Same happens in Excel. I do not have any network drive connected. I can not see that I have "KB908531" installed. I have Word 2003 (11.6568.6568) SP2. Any assistance would be appreciated. Loot I have the following configuration: Application name Microsoft Word Version 11.0 Build 6568 Product ID 73931-641-7191433-57742 Application path C:\Program Files\Microsoft Office\OFFICE11 Language English (United States) System language designation English (U.S.) Active printer hp officejet v series on NE02: Documents open 1 Document name Document1 Document path Document1 Document size 10.7 KB Document create date 4/14/2006 11:35:00 AM Templates 1 Template name Normal.dot Template path C:\Documents and Settings\Loot Gous\Application Data\Microsoft\Templates Template type Normal Add-Ins 0 OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Manufacturer MICRO-STAR INTERNATIONAL CO., LTD System Model MS-7211 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 1/13/2006 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" Time Zone South Africa Standard Time Total Physical Memory 1,024.00 MB Available Physical Memory 567.23 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 2.26 GB Page File C:\pagefile.sys "Suzanne S. Barnhill" wrote: If you recently installed Windows updates, you probably need to uninstall KB908531. "YONCE" wrote in message ... I have the same problem and all my network drives are connected and working fine. I've seen this fix before it's not working. There's something more serious in the last patch that MS released. Anone else? "garfield-n-odie" wrote: Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#6
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
In Windows Control Panel | Add and Remove Programs, you must check a box or
click a button to Show Updates for the updates to be listed. I also found that various updates were listed (in Windows 2000) at various points in the alphabetical list depending on their naming conventions. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Loot" wrote in message ... My problem is similar yet different. When I try to use "save as" Word simply freezes. Same happens in Excel. I do not have any network drive connected. I can not see that I have "KB908531" installed. I have Word 2003 (11.6568.6568) SP2. Any assistance would be appreciated. Loot I have the following configuration: Application name Microsoft Word Version 11.0 Build 6568 Product ID 73931-641-7191433-57742 Application path C:\Program Files\Microsoft Office\OFFICE11 Language English (United States) System language designation English (U.S.) Active printer hp officejet v series on NE02: Documents open 1 Document name Document1 Document path Document1 Document size 10.7 KB Document create date 4/14/2006 11:35:00 AM Templates 1 Template name Normal.dot Template path C:\Documents and Settings\Loot Gous\Application Data\Microsoft\Templates Template type Normal Add-Ins 0 OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Manufacturer MICRO-STAR INTERNATIONAL CO., LTD System Model MS-7211 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 1/13/2006 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" Time Zone South Africa Standard Time Total Physical Memory 1,024.00 MB Available Physical Memory 567.23 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 2.26 GB Page File C:\pagefile.sys "Suzanne S. Barnhill" wrote: If you recently installed Windows updates, you probably need to uninstall KB908531. "YONCE" wrote in message ... I have the same problem and all my network drives are connected and working fine. I've seen this fix before it's not working. There's something more serious in the last patch that MS released. Anone else? "garfield-n-odie" wrote: Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#7
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
Suzanne -
Great! Your instructions worked perfectly. I'm now up and running again and able to use the Save As function along with opening files in MS Word and Excel. Previously MS Word & Excel would lock up any time I attempted to Save or Open a file. Joe "Suzanne S. Barnhill" wrote: In Windows Control Panel | Add and Remove Programs, you must check a box or click a button to Show Updates for the updates to be listed. I also found that various updates were listed (in Windows 2000) at various points in the alphabetical list depending on their naming conventions. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Loot" wrote in message ... My problem is similar yet different. When I try to use "save as" Word simply freezes. Same happens in Excel. I do not have any network drive connected. I can not see that I have "KB908531" installed. I have Word 2003 (11.6568.6568) SP2. Any assistance would be appreciated. Loot I have the following configuration: Application name Microsoft Word Version 11.0 Build 6568 Product ID 73931-641-7191433-57742 Application path C:\Program Files\Microsoft Office\OFFICE11 Language English (United States) System language designation English (U.S.) Active printer hp officejet v series on NE02: Documents open 1 Document name Document1 Document path Document1 Document size 10.7 KB Document create date 4/14/2006 11:35:00 AM Templates 1 Template name Normal.dot Template path C:\Documents and Settings\Loot Gous\Application Data\Microsoft\Templates Template type Normal Add-Ins 0 OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Manufacturer MICRO-STAR INTERNATIONAL CO., LTD System Model MS-7211 System Type X86-based PC Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3193 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 1/13/2006 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" Time Zone South Africa Standard Time Total Physical Memory 1,024.00 MB Available Physical Memory 567.23 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 2.26 GB Page File C:\pagefile.sys "Suzanne S. Barnhill" wrote: If you recently installed Windows updates, you probably need to uninstall KB908531. "YONCE" wrote in message ... I have the same problem and all my network drives are connected and working fine. I've seen this fix before it's not working. There's something more serious in the last patch that MS released. Anone else? "garfield-n-odie" wrote: Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped network drives that are not currently available. Kat wrote: Hello: Would anyone know why the "save as" function in Word is incredible slow when I attemp to open the drop down menu for selecting another save location? Clicking the drop-down once will freeze the "save as" window and any open word documents. After 20-30 seconds it will final unfreeze and show the drop down, but then naviagating through folders after that is equally slow. If I attempt to click before it resolves then Word will crash. This is on a network of a few hundred computers. As far as we know, it is just my PC and one other having this problem. I have tried cleaning out my temp directory and restarting. In the meantime I am simply typing in a filename and pathway with out navigating the drop down menu in the "save as" window. Thanks for any assistance. |
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#9
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
Thanks very much for all the responses.
I solved my problem by uninstalling Norton Antivirus! Kind Regards Loot http:\\www.lootgous.com "Loot" wrote in message ... My problem is similar yet different. When I try to use "save as" Word simply freezes. Same happens in Excel. I do not have any network drive connected. |
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#10
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
Well, that's a curious approach and very unlikely to be the best!
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. wrote in message oups.com... Thanks very much for all the responses. I solved my problem by uninstalling Norton Antivirus! Kind Regards Loot http:\\www.lootgous.com "Loot" wrote in message ... My problem is similar yet different. When I try to use "save as" Word simply freezes. Same happens in Excel. I do not have any network drive connected. |
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#11
Posted to microsoft.public.word.docmanagement
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Why does using the "Save As" function crash Word?
I had the same competer freeze when trying to "Save As" using the drop down
browse function. I could save-as by using selecting "my computer" on the left menu. Suzanne's indication that it was a network issue caused me to think that this problem occurs on my wife's laptop used on our homenetwork! We had gone away and shutdown all computers including our server PC located in a basement office (out of sight & out of mind). Rather than uninstall anything, I simply booted the server (she uses it only to access networked printers)... and the function "save as" in MSWord now works! thry this first... check to see if networked servers are off-line. "Suzanne S. Barnhill" wrote: Well, that's a curious approach and very unlikely to be the best! -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. wrote in message oups.com... Thanks very much for all the responses. I solved my problem by uninstalling Norton Antivirus! Kind Regards Loot http:\\www.lootgous.com "Loot" wrote in message ... My problem is similar yet different. When I try to use "save as" Word simply freezes. Same happens in Excel. I do not have any network drive connected. |
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