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I have two machines sitting side by side .. each running Windows XP Pro
(SP2) and Office XP Small Business (SP3). Let's call one machine "K"
and the other "T". When the word processing person on "K" pulls up a
WORD document that was, in years gone by a WordPerfect document, that
includes an apsotrophe (') or open quote (") or close quote (") she
sees them just fine. However when the same document is opened on
machine "T" she'll see an equals sign for the apostropy (=), and
symbols for both the open and closing quotes. They're always the same
symbols, not random.

I have checked the versions of Windows XP, Word XP and the fonts.
They're all the same.

What might I be missing?? And is there a tool I could use that would
blast thru a collection of documents fixing this feature???

Thanks!