Hi - I hope someone can help me - using Word 2000

I am preparing some standard letters for issue to several offices. Some of
our staff are, to say the least, not computer literate, so I need to make
things as straightforward as I can.

I want to add some comments/guidance to the letters, to help them complete
them accurately, but I don't want those to appear in the printed document by
mistake. I can't work out how to do this. I did think of using a macro to
delete specified blocks of text prior to printing, but our IT people are not
happy with macros being used. So, what I need is a way of identifying text
in the document as non-printing, in such a way that the user can follw the
guidance, but when they clcik the print button, it doesn't appear. Any
ideas?

TIA