I have a large Word document that is generated by a another application. I
have setup a custom template with the formatting I want. When I apply the
custom template to the document, some, but not all of the formatting works.
For example, the Normal style in the custom template is Times New Roman 11
pt. After applying the template to the document, Normal becomes Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office Pro 2003.

Bob Boller

Hi ?B?Q3ljbGluZyBEdWRl?=,

I have a large Word document that is generated by a another application. I
have setup a custom template with the formatting I want. When I apply the
custom template to the document, some, but not all of the formatting works.
For example, the Normal style in the custom template is Times New Roman 11
pt. After applying the template to the document, Normal becomes Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office Pro 2003.

HOW are you "applying the template to the document"? Please list the exact
steps you're following.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

"Cindy M -WordMVP-" wrote:

Hi ?B?Q3ljbGluZyBEdWRl?=,

I have a large Word document that is generated by a another application. I
have setup a custom template with the formatting I want. When I apply the
custom template to the document, some, but not all of the formatting works.
For example, the Normal style in the custom template is Times New Roman 11
pt. After applying the template to the document, Normal becomes Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office Pro 2003.

HOW are you "applying the template to the document"? Please list the exact
steps you're following.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically Update
Document Styles check box
9. Click OK

Hi ?B?Q3ljbGluZyBEdWRl?=,

OK, no clues there, that's how I'd go about it...

The next thing I'd check is Tools/Options/Compatibility in the document.
Specifically, I'd see whether Helvetica is being substituted for Times New Roman.

When you say the document is being generated by another application, do you mean
something like WordPerfect? I'm wondering if we could be looking at a result of some
file conversion?

If what you mean is, program code is automating Word to generate this document,
which version of Word?

And finally, do you see this issue on more than on machine?

I have a large Word document that is generated by a another application. I
have setup a custom template with the formatting I want. When I apply the
custom template to the document, some, but not all of the formatting works.
For example, the Normal style in the custom template is Times New Roman 11
pt. After applying the template to the document, Normal becomes Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office Pro 2003.

HOW are you "applying the template to the document"? Please list the exact
steps you're following.

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically Update
Document Styles check box
9. Click OK


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

Cindy - Well, contrary to all of the documentation, if I place my custom
template file in Word's default location for templates, everything seems to
work fine.

To answer your questions, there are no font substitutions.

The application that is generating the Word doc is called RoboHelp. It is a
tool for authoring on-line help. Each individual help topic is a stored in a
separate html file. Using RoboHelp, you can organizie the topics into a table
of contents. Then there is a feature that will generate the Word doc based on
the TOC. RoboHelp uses cascading style sheets, so in the setup for the
document generation, there is a translation from the styles in the cascading
style sheets to the styles in the Word template file. To do this, you point
the document generator to the Word template file. If I have the template file
in the help project folder, then there is trouble. If I place the template
file in Word's default location, then everything seems to work OK.

Thanks for all your help.

Bob Boller

"Cindy M -WordMVP-" wrote:

Hi ?B?Q3ljbGluZyBEdWRl?=,

OK, no clues there, that's how I'd go about it...

The next thing I'd check is Tools/Options/Compatibility in the document.
Specifically, I'd see whether Helvetica is being substituted for Times New Roman.

When you say the document is being generated by another application, do you mean
something like WordPerfect? I'm wondering if we could be looking at a result of some
file conversion?

If what you mean is, program code is automating Word to generate this document,
which version of Word?

And finally, do you see this issue on more than on machine?

I have a large Word document that is generated by a another application. I
have setup a custom template with the formatting I want. When I apply the
custom template to the document, some, but not all of the formatting works.
For example, the Normal style in the custom template is Times New Roman 11
pt. After applying the template to the document, Normal becomes Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office Pro 2003.

HOW are you "applying the template to the document"? Please list the exact
steps you're following.

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically Update
Document Styles check box
9. Click OK


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

A template *should* be placed in the template folder designated for user
templates on the File Locations tab of Tools | Options (the folder where
Normal.dot is stored). Where I would not expect it to work is in the folder
where Word's built-in templates are stored.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Cycling Dude" wrote in message
...
Cindy - Well, contrary to all of the documentation, if I place my custom
template file in Word's default location for templates, everything seems
to
work fine.

To answer your questions, there are no font substitutions.

The application that is generating the Word doc is called RoboHelp. It is
a
tool for authoring on-line help. Each individual help topic is a stored in
a
separate html file. Using RoboHelp, you can organizie the topics into a
table
of contents. Then there is a feature that will generate the Word doc based
on
the TOC. RoboHelp uses cascading style sheets, so in the setup for the
document generation, there is a translation from the styles in the
cascading
style sheets to the styles in the Word template file. To do this, you
point
the document generator to the Word template file. If I have the template
file
in the help project folder, then there is trouble. If I place the template
file in Word's default location, then everything seems to work OK.

Thanks for all your help.

Bob Boller

"Cindy M -WordMVP-" wrote:

Hi ?B?Q3ljbGluZyBEdWRl?=,

OK, no clues there, that's how I'd go about it...

The next thing I'd check is Tools/Options/Compatibility in the document.
Specifically, I'd see whether Helvetica is being substituted for Times
New Roman.

When you say the document is being generated by another application, do
you mean
something like WordPerfect? I'm wondering if we could be looking at a
result of some
file conversion?

If what you mean is, program code is automating Word to generate this
document,
which version of Word?

And finally, do you see this issue on more than on machine?

I have a large Word document that is generated by a another
application. I
have setup a custom template with the formatting I want. When I
apply the
custom template to the document, some, but not all of the
formatting works.
For example, the Normal style in the custom template is Times New
Roman 11
pt. After applying the template to the document, Normal becomes
Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office
Pro 2003.

HOW are you "applying the template to the document"? Please list the
exact
steps you're following.

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically Update
Document Styles check box
9. Click OK


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question
or reply in
the newsgroup and not by e-mail :-)

Suzanne - Sorry, my description wasn't clear. I am now putting the template
file in the folder pointed to by User Templates in File Locations.

Bob Boller

"Suzanne S. Barnhill" wrote:

A template *should* be placed in the template folder designated for user
templates on the File Locations tab of Tools | Options (the folder where
Normal.dot is stored). Where I would not expect it to work is in the folder
where Word's built-in templates are stored.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Cycling Dude" wrote in message
...
Cindy - Well, contrary to all of the documentation, if I place my custom
template file in Word's default location for templates, everything seems
to
work fine.

To answer your questions, there are no font substitutions.

The application that is generating the Word doc is called RoboHelp. It is
a
tool for authoring on-line help. Each individual help topic is a stored in
a
separate html file. Using RoboHelp, you can organizie the topics into a
table
of contents. Then there is a feature that will generate the Word doc based
on
the TOC. RoboHelp uses cascading style sheets, so in the setup for the
document generation, there is a translation from the styles in the
cascading
style sheets to the styles in the Word template file. To do this, you
point
the document generator to the Word template file. If I have the template
file
in the help project folder, then there is trouble. If I place the template
file in Word's default location, then everything seems to work OK.

Thanks for all your help.

Bob Boller

"Cindy M -WordMVP-" wrote:

Hi ?B?Q3ljbGluZyBEdWRl?=,

OK, no clues there, that's how I'd go about it...

The next thing I'd check is Tools/Options/Compatibility in the document.
Specifically, I'd see whether Helvetica is being substituted for Times
New Roman.

When you say the document is being generated by another application, do
you mean
something like WordPerfect? I'm wondering if we could be looking at a
result of some
file conversion?

If what you mean is, program code is automating Word to generate this
document,
which version of Word?

And finally, do you see this issue on more than on machine?

I have a large Word document that is generated by a another
application. I
have setup a custom template with the formatting I want. When I
apply the
custom template to the document, some, but not all of the
formatting works.
For example, the Normal style in the custom template is Times New
Roman 11
pt. After applying the template to the document, Normal becomes
Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2, Office
Pro 2003.

HOW are you "applying the template to the document"? Please list the
exact
steps you're following.

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically Update
Document Styles check box
9. Click OK


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question
or reply in
the newsgroup and not by e-mail :-)

Precisely my point; you said, "contrary to all of the documentation, if I
place my custom template file in Word's default location for templates,
everything seems to work fine." I'm not sure what documentation this is
contrary to, since this is SOP.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Cycling Dude" wrote in message
...
Suzanne - Sorry, my description wasn't clear. I am now putting the
template
file in the folder pointed to by User Templates in File Locations.

Bob Boller

"Suzanne S. Barnhill" wrote:

A template *should* be placed in the template folder designated for user
templates on the File Locations tab of Tools | Options (the folder where
Normal.dot is stored). Where I would not expect it to work is in the
folder
where Word's built-in templates are stored.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Cycling Dude" wrote in message
...
Cindy - Well, contrary to all of the documentation, if I place my
custom
template file in Word's default location for templates, everything
seems
to
work fine.

To answer your questions, there are no font substitutions.

The application that is generating the Word doc is called RoboHelp. It
is
a
tool for authoring on-line help. Each individual help topic is a
stored in
a
separate html file. Using RoboHelp, you can organizie the topics into
a
table
of contents. Then there is a feature that will generate the Word doc
based
on
the TOC. RoboHelp uses cascading style sheets, so in the setup for the
document generation, there is a translation from the styles in the
cascading
style sheets to the styles in the Word template file. To do this,
you
point
the document generator to the Word template file. If I have the
template
file
in the help project folder, then there is trouble. If I place the
template
file in Word's default location, then everything seems to work OK.

Thanks for all your help.

Bob Boller

"Cindy M -WordMVP-" wrote:

Hi ?B?Q3ljbGluZyBEdWRl?=,

OK, no clues there, that's how I'd go about it...

The next thing I'd check is Tools/Options/Compatibility in the
document.
Specifically, I'd see whether Helvetica is being substituted for
Times
New Roman.

When you say the document is being generated by another application,
do
you mean
something like WordPerfect? I'm wondering if we could be looking at
a
result of some
file conversion?

If what you mean is, program code is automating Word to generate
this
document,
which version of Word?

And finally, do you see this issue on more than on machine?

I have a large Word document that is generated by a another
application. I
have setup a custom template with the formatting I want. When
I
apply the
custom template to the document, some, but not all of the
formatting works.
For example, the Normal style in the custom template is Times
New
Roman 11
pt. After applying the template to the document, Normal
becomes
Helvetica 10
pt. Any idea what I'm doing wrong? Windows XP Pro - SP2,
Office
Pro 2003.

HOW are you "applying the template to the document"? Please list
the
exact
steps you're following.

1. Open the Word doc
2. Select Tools Templates and Add-Ins
3. The Templates and Add-Ins dialog opens
4. Click Attach
5. An Open File dialog opens
6. Navigate to and select the dot file.
7. Click Open on the Open File dialog
8. On the Templates and Add-Ins dialog, check the Automatically
Update
Document Styles check box
9. Click OK


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow
question
or reply in
the newsgroup and not by e-mail :-)