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#1
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Scroll bar and text select does not work
I have a user who cannot select text or use the scroll bar in Word 2002. He
can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. |
#2
Posted to microsoft.public.word.docmanagement
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Scroll bar and text select does not work
The magic words are "it works in safe mode". That means the problem is
caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#3
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Scroll bar and text select does not work
Jay,
Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#4
Posted to microsoft.public.word.docmanagement
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Scroll bar and text select does not work
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then work through
the tips at http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Jay, Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#5
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Scroll bar and text select does not work
Thanks Graham, but the tips didn't work. The mouse buttons in general do not
seem to work in Word unless you click on the menus. The scroll wheel does work on the external mouse. The problem is with Word since Excel and other programs are fine. It also has to be with files that remain during an installation. It has been a while since I reinstalled, but I believe I used Eraser to remove all office files. Strange thing is...you can select text using the keyboard. I also tried changing the hardware accelerator without luck. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then work through the tips at http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Jay, Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#6
Posted to microsoft.public.word.docmanagement
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Scroll bar and text select does not work
If as you already indicated it works in Word's safe mode, then the problem
is *not* with Word but with its associated user setup and third party applications that integrate with Word. See Jay's reply. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Thanks Graham, but the tips didn't work. The mouse buttons in general do not seem to work in Word unless you click on the menus. The scroll wheel does work on the external mouse. The problem is with Word since Excel and other programs are fine. It also has to be with files that remain during an installation. It has been a while since I reinstalled, but I believe I used Eraser to remove all office files. Strange thing is...you can select text using the keyboard. I also tried changing the hardware accelerator without luck. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then work through the tips at http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Jay, Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#7
Posted to microsoft.public.word.docmanagement
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Scroll bar and text select does not work
Already tried Jay's solution, reinstalled and removed third party add-ins and
registry items. I meant that the problem seems like it would happen in all programs, but only happens it Word. Is there a way to strip Word down to its safe mode level so they do not have to start in safe mode every time? "Graham Mayor" wrote: If as you already indicated it works in Word's safe mode, then the problem is *not* with Word but with its associated user setup and third party applications that integrate with Word. See Jay's reply. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Thanks Graham, but the tips didn't work. The mouse buttons in general do not seem to work in Word unless you click on the menus. The scroll wheel does work on the external mouse. The problem is with Word since Excel and other programs are fine. It also has to be with files that remain during an installation. It has been a while since I reinstalled, but I believe I used Eraser to remove all office files. Strange thing is...you can select text using the keyboard. I also tried changing the hardware accelerator without luck. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then work through the tips at http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Jay, Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
#8
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Scroll bar and text select does not work
I haven't read the suggestions on the links given to you, but I can tell you
something we have run across on some of our machines. One thing you didn't mention was whether you are trying this under just one login or multiple usernames on the machine. When I have come across a quirky problem like that where I have tried just about everything under the sun, as you have, and nothing corrects the problem, I have found that it was the user profile on the PC. I have renamed the user profile or moved it to the Temp folder and then logged in and started the user's profile from scratch and rebuilt it. Tested it and no more problems. Then I was able to pull in data from the old profile before deleting it. Just something else to try. -- S Thomas "Chicago484" wrote: Already tried Jay's solution, reinstalled and removed third party add-ins and registry items. I meant that the problem seems like it would happen in all programs, but only happens it Word. Is there a way to strip Word down to its safe mode level so they do not have to start in safe mode every time? "Graham Mayor" wrote: If as you already indicated it works in Word's safe mode, then the problem is *not* with Word but with its associated user setup and third party applications that integrate with Word. See Jay's reply. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Thanks Graham, but the tips didn't work. The mouse buttons in general do not seem to work in Word unless you click on the menus. The scroll wheel does work on the external mouse. The problem is with Word since Excel and other programs are fine. It also has to be with files that remain during an installation. It has been a while since I reinstalled, but I believe I used Eraser to remove all office files. Strange thing is...you can select text using the keyboard. I also tried changing the hardware accelerator without luck. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then work through the tips at http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chicago484 wrote: Jay, Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it and normal.dot (Again) and restarted. Still have the same issue. "Jay Freedman" wrote: The magic words are "it works in safe mode". That means the problem is caused by an add-in, a damaged normal.dot template, or a damaged registry entry. Since you've already replaced normal.dot and the Data registry entry, that leaves an add-in as the likely cause. Read http://www.word.mvps.org/FAQs/Custom...sInstalled.htm and http://office.microsoft.com/en-us/as...514521033.aspx for all the things you need to track down. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484 wrote: I have a user who cannot select text or use the scroll bar in Word 2002. He can select menus. It works fine in safe mode or in other programs. It also works using shift with the arrow keys. I have reinstalled, recreated normal.dot and deleted the word data registry entry. The problem occurs whether I use the laptop mouse or an external mouse. This is the second user with the same problem. Both have IBM Thinkpads. Doubt any of you can solve this one. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. |
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