[Chicago484]

I have a user whose Word scrollbars seem to be locked. He can scroll using
the mouse wheel. The scrollbars work if I open up Word in safe mode
(winword.exe /a). I uninstalled office and reinstalled. I also replaced
normal.dot. It still doesn't work. Ideas?

[Dawn Crosier, Word MVP]

It sounds as though you may have an add-in which is conflicting.

See the steps in http://word.mvps.org/mac/add-ins.html to see if you can
figure out which one is causing the problem.

--
Dawn Crosier
Microsoft MVP
"Education Lasts a Lifetime"

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"Chicago484" wrote in message
...
I have a user whose Word scrollbars seem to be locked. He can scroll using
the mouse wheel. The scrollbars work if I open up Word in safe mode
(winword.exe /a). I uninstalled office and reinstalled. I also replaced
normal.dot. It still doesn't work. Ideas?

[Chicago484]

When I go into the Office 10 folder there is a folder named startup, but it
is empty. I also added the com-addin feature to the Tools menu bar. It
listed two add-ins, but they were not checked (eastern european/web tools).
He does have Adobe PDF standard installed and the PDF toolbar is displayed
when you open Word.

"Dawn Crosier, Word MVP" wrote:

It sounds as though you may have an add-in which is conflicting.

See the steps in http://word.mvps.org/mac/add-ins.html to see if you can
figure out which one is causing the problem.

--
Dawn Crosier
Microsoft MVP
"Education Lasts a Lifetime"

This message was posted to a newsgroup, Please post replies and questions
to the group so that others can learn as well.
"Chicago484" wrote in message
...
I have a user whose Word scrollbars seem to be locked. He can scroll using
the mouse wheel. The scrollbars work if I open up Word in safe mode
(winword.exe /a). I uninstalled office and reinstalled. I also replaced
normal.dot. It still doesn't work. Ideas?

[Dawn Crosier, Word MVP]

Go into the control panel and turn off PDFMaker to see if that will help.

--
Dawn Crosier
Microsoft MVP
"Education Lasts a Lifetime"

This message was posted to a newsgroup, Please post replies and questions
to the group so that others can learn as well.
"Chicago484" wrote in message
...
When I go into the Office 10 folder there is a folder named startup, but
it
is empty. I also added the com-addin feature to the Tools menu bar. It
listed two add-ins, but they were not checked (eastern european/web
tools).
He does have Adobe PDF standard installed and the PDF toolbar is displayed
when you open Word.

"Dawn Crosier, Word MVP" wrote:

It sounds as though you may have an add-in which is conflicting.

See the steps in http://word.mvps.org/mac/add-ins.html to see if you can
figure out which one is causing the problem.

--
Dawn Crosier
Microsoft MVP
"Education Lasts a Lifetime"

This message was posted to a newsgroup, Please post replies and
questions
to the group so that others can learn as well.
"Chicago484" wrote in message
...
I have a user whose Word scrollbars seem to be locked. He can scroll
using
the mouse wheel. The scrollbars work if I open up Word in safe mode
(winword.exe /a). I uninstalled office and reinstalled. I also
replaced
normal.dot. It still doesn't work. Ideas?