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#1
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How do I stop "requesting virus scan" when Word opens?
Any suggestions would be appreciated. My disc scan for viruses was negative
and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#2
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How do I stop "requesting virus scan" when Word opens?
Strange as it may seem, uninstalling Norton Antivirus doesn't
always uninstall the Norton Office Plugin. Search for the OFFICEAV.DLL file on the hard drive (be sure to include system and hidden files/folders in the search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. PJA wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#3
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How do I stop "requesting virus scan" when Word opens?
I had previously tried to rid myself of the problem of Word requesting a
virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#4
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How do I stop "requesting virus scan" when Word opens?
Microsoft can't help you - it's not a Microsoft problem. You should be in
touch with Symantec. -- JoAnn Paules MVP Microsoft [Publisher] "PJA" wrote in message ... I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#5
Posted to microsoft.public.word.docmanagement
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How do I stop "requesting virus scan" when Word opens?
If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered. Search for : officeav.dll If you find it then go to Start/Run and run the following command: regsvr32 /u "path\officeav.dll" Here is a KB article that provides a few additional details. It does not include information on Norton CE but it will contain additional details on the unregister command if you need them: http://support.microsoft.com/?kbid=329820 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "PJA" wrote in message ... I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#6
Posted to microsoft.public.word.docmanagement
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How do I stop "requesting virus scan" when Word opens?
The fact remains that this is not a Microsoft issue. Word provides no virus
scanning whatsoever. The virus scan comes from the AV software. If you have only had Norton AV products on your PC then the offending file is officeav.dll. If you have installed other AV software, it's anyone's guess what corresponding dll is responsible eg with the free AVF software from Grisoft it is "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll". You need to ascertain what AV products have been used and what they have left behind. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org PJA wrote: I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#7
Posted to microsoft.public.word.docmanagement
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How do I stop "requesting virus scan" when Word opens?
"Graham Mayor" wrote: The fact remains that this is not a Microsoft issue. Word provides no virus scanning whatsoever. The virus scan comes from the AV software. If you have only had Norton AV products on your PC then the offending file is officeav.dll. If you have installed other AV software, it's anyone's guess what corresponding dll is responsible eg with the free AVF software from Grisoft it is "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll". You need to ascertain what AV products have been used and what they have left behind. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org PJA wrote: I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#8
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How do I stop "requesting virus scan" when Word opens?
Graham.
I believe I have found a solution for this problem. All the suggested I have read here and tried had been useless. I have discused this topic with a computer consultant here and also been in contact with Microsoft. I believe the problem is related to Microsoft's recently beefed up security associated with Word. I only developed this problem within the last month when I downloaded the Word XP update files. It does not appear to me to be a Norton problem. What I have found out is that now my Word program was inconpatible with my EndNotes bibliography software. ISI Reaseach who makes EndNotes had mentioned this problem in a reference my computer consultant had found. What I have discovered is that in my Word Startup folder, EndNotes had place two add on files. When I moved these to my desk top, the problem with "requesting Virus scan" stopped. However, my EndNotes was no longer linked to Word. By moving back one of the files to Word's startup folder, I reestablished the link but did not get the return problem with the virus scan. The problem file (EN7Cwyw.WordXP) is now sitting harmlessly on my desk top. I would suggest that other with this problem check their Word startup folder through the following path: Click on Start-Run. Type in %appdata% and click OK. Double-click on the folder named Microsoft, Double-click on the folder named Word, Double-click on the folder named Startup. Click on Edit-Select All, if there are any files listed in the Startup folder, Move the files on to the desktop. It was also suggested that a similiar search be done in the Windows Startup folder but I was not able to do this. Nonetheless my problem has cleared. Hope this is helpful. PJA "Graham Mayor" wrote: The fact remains that this is not a Microsoft issue. Word provides no virus scanning whatsoever. The virus scan comes from the AV software. If you have only had Norton AV products on your PC then the offending file is officeav.dll. If you have installed other AV software, it's anyone's guess what corresponding dll is responsible eg with the free AVF software from Grisoft it is "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll". You need to ascertain what AV products have been used and what they have left behind. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org PJA wrote: I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
#9
Posted to microsoft.public.word.docmanagement
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How do I stop "requesting virus scan" when Word opens?
While I am glad that you found a solution - add-in conflicts are not
uncommon - I must repeat that the virus scanning is not performed by Word but by whatever anti-virus software is installed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org PJA wrote: Graham. I believe I have found a solution for this problem. All the suggested I have read here and tried had been useless. I have discused this topic with a computer consultant here and also been in contact with Microsoft. I believe the problem is related to Microsoft's recently beefed up security associated with Word. I only developed this problem within the last month when I downloaded the Word XP update files. It does not appear to me to be a Norton problem. What I have found out is that now my Word program was inconpatible with my EndNotes bibliography software. ISI Reaseach who makes EndNotes had mentioned this problem in a reference my computer consultant had found. What I have discovered is that in my Word Startup folder, EndNotes had place two add on files. When I moved these to my desk top, the problem with "requesting Virus scan" stopped. However, my EndNotes was no longer linked to Word. By moving back one of the files to Word's startup folder, I reestablished the link but did not get the return problem with the virus scan. The problem file (EN7Cwyw.WordXP) is now sitting harmlessly on my desk top. I would suggest that other with this problem check their Word startup folder through the following path: Click on Start-Run. Type in %appdata% and click OK. Double-click on the folder named Microsoft, Double-click on the folder named Word, Double-click on the folder named Startup. Click on Edit-Select All, if there are any files listed in the Startup folder, Move the files on to the desktop. It was also suggested that a similiar search be done in the Windows Startup folder but I was not able to do this. Nonetheless my problem has cleared. Hope this is helpful. PJA "Graham Mayor" wrote: The fact remains that this is not a Microsoft issue. Word provides no virus scanning whatsoever. The virus scan comes from the AV software. If you have only had Norton AV products on your PC then the offending file is officeav.dll. If you have installed other AV software, it's anyone's guess what corresponding dll is responsible eg with the free AVF software from Grisoft it is "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll". You need to ascertain what AV products have been used and what they have left behind. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org PJA wrote: I had previously tried to rid myself of the problem of Word requesting a virus scan upon opening. Graham had suggested eliminating various dll program left over from Norton AV. At first this seemed to work but then actually didn't. I have not been able to locate any of these dll program or officeav.dll program. I had Symantec Corporate Edition. This version doesn't have a drop down list to stop plug ins. So, I have been totally blocked in every way to get rid of this problem. I have been in touch with Microsoft on this and so far they too are giving me the same unusable information that I have gotten here. Once again, any cures would be appreciated. PJA "PJA" wrote: Any suggestions would be appreciated. My disc scan for viruses was negative and the problem remained after I removed my antivirus software (Norton). All Word programs open either slowly because they are being scanned or sometimes can't open. PJA |
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