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#1
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Print margins different from Page layout
Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left
and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#2
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How did you set up the new page size? In Word's File - Page Setup - Paper
tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#3
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Thank you.
Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the print driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#4
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From what you've said, it doesn't sound like you're doing anything wrong in
Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the print driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#5
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I do not have office installed, just Word that was installed (along with MS
Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the print driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#6
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Word not being on the other computer shouldn't make a different.
Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the print driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#7
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I installed the print driver to my computer, but continue with the same
problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the print driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#8
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What is the model number of that Dell printer?
-- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#9
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It is model 720. One of those cheapies that come with a new computer.
"Herb Tyson [MVP]" wrote: What is the model number of that Dell printer? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#10
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I don't see anything about that error with that printer on Dell's,
Microsoft's or Lexmark's site. Can you possibly email me a copy of a document that exhibits the problem? I will install the driver for that printer here and see if I can replicate (and maybe solve) the problem. Send to problem(at)thetysons.org (replace (at) with @) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... It is model 720. One of those cheapies that come with a new computer. "Herb Tyson [MVP]" wrote: What is the model number of that Dell printer? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#11
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Thanks Herb. I have sent the e-mail.
"Herb Tyson [MVP]" wrote: I don't see anything about that error with that printer on Dell's, Microsoft's or Lexmark's site. Can you possibly email me a copy of a document that exhibits the problem? I will install the driver for that printer here and see if I can replicate (and maybe solve) the problem. Send to problem(at)thetysons.org (replace (at) with @) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... It is model 720. One of those cheapies that come with a new computer. "Herb Tyson [MVP]" wrote: What is the model number of that Dell printer? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
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Okay. I get the same error you get when I downloaded/installed the Dell 720
printer driver. BUT... I can make it go away! Try this, in Word: 1. File - Print - Properties. 2. Under Paper Setup, click on Size. 3. Under Paper Size, scroll to the bottom where it says Custom Size, and click on it. 4. In Define Custom Paper Size, set the width to 5.5 and the height to 8.7 (if I recall correctly). Click OK. 5. Click Save Settings - Save Your Current Settings. 6. Click on the 1st available slot for saving the cusom paper size, for me, it was #2, since #1 is locked as the factory settings. Give it a name such as 5.5x8.7, then click Save. 7. Back in the main Dell 720 properties box, click OK. 8. Back in Word's Print dialog, click OK. This time, I don't get the error. Because I don't have a Dell 720, I don't get anything at all. But, you can see if it gives you the desired results. Let me know if this works! Steps 5 - 6 aren't really needed if you don't plan to reuse that paper size, but I suspect you will. So... why did WordPerfect work without all this hassle? I'm guessing that it has a built-in way to select paper size, but I could be wrong. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thanks Herb. I have sent the e-mail. "Herb Tyson [MVP]" wrote: I don't see anything about that error with that printer on Dell's, Microsoft's or Lexmark's site. Can you possibly email me a copy of a document that exhibits the problem? I will install the driver for that printer here and see if I can replicate (and maybe solve) the problem. Send to problem(at)thetysons.org (replace (at) with @) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... It is model 720. One of those cheapies that come with a new computer. "Herb Tyson [MVP]" wrote: What is the model number of that Dell printer? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the data is displayed according to these dimensions. When I go to print I get the following error message: The margins are set outside the printable area of the page. Do you want to continue? If I choose Yes, it prints off the page to the right and the left margin starts at approximatley 2.25" instead of 0.5". If I choose No it takes me back to the document as expected. I am printing across a LAN to a printer connected to another computer, not a network printer. I have no problem getting the correct page size/print when I use Wordperfect on this same computer and setup so I am assuming this is something specific to Word rather than my computer setup. I woould appreciate any help to correct this problem. |
#13
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Herb,
You are a genius. That did work. Thank you for all the effort you have put into this. It is very much appreciated. Harvey "Herb Tyson [MVP]" wrote: Okay. I get the same error you get when I downloaded/installed the Dell 720 printer driver. BUT... I can make it go away! Try this, in Word: 1. File - Print - Properties. 2. Under Paper Setup, click on Size. 3. Under Paper Size, scroll to the bottom where it says Custom Size, and click on it. 4. In Define Custom Paper Size, set the width to 5.5 and the height to 8.7 (if I recall correctly). Click OK. 5. Click Save Settings - Save Your Current Settings. 6. Click on the 1st available slot for saving the cusom paper size, for me, it was #2, since #1 is locked as the factory settings. Give it a name such as 5.5x8.7, then click Save. 7. Back in the main Dell 720 properties box, click OK. 8. Back in Word's Print dialog, click OK. This time, I don't get the error. Because I don't have a Dell 720, I don't get anything at all. But, you can see if it gives you the desired results. Let me know if this works! Steps 5 - 6 aren't really needed if you don't plan to reuse that paper size, but I suspect you will. So... why did WordPerfect work without all this hassle? I'm guessing that it has a built-in way to select paper size, but I could be wrong. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thanks Herb. I have sent the e-mail. "Herb Tyson [MVP]" wrote: I don't see anything about that error with that printer on Dell's, Microsoft's or Lexmark's site. Can you possibly email me a copy of a document that exhibits the problem? I will install the driver for that printer here and see if I can replicate (and maybe solve) the problem. Send to problem(at)thetysons.org (replace (at) with @) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... It is model 720. One of those cheapies that come with a new computer. "Herb Tyson [MVP]" wrote: What is the model number of that Dell printer? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I installed the print driver to my computer, but continue with the same problem. I have a second (legal) copy of Word and installed it on the computer the printer is hooked up to. I then created a page size in that copy of Word with the same dimentions/settings as on my other computer, wrote out a document and got the same error and results. It just seems Word is not compatible with this printer and odd page sizes. I am not exactly happy with this Dell printer anyway (ink to expensive)- it just came with the new computer. My plans are to purchase a different brand printer (probably HP) at some point in the near future and that will probably solve the problem. "Herb Tyson [MVP]" wrote: Word not being on the other computer shouldn't make a different. Two more things... First, did you install the printer driver locally, or are you using the shared printer across the network without having installed a driver to computer with Word on it? Second... What happens if you connect the Dell printer directly to the problem computer? Do you still get the error and skewed printing? -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... I do not have office installed, just Word that was installed (along with MS Works) when I purchased the computer. I do not have MS Office Document Image Writer print driver, nor do I have the Adobe PDF print driver. I did start Word in Safe mode and the same error and print results were produced. I checked for a new printer driver, but there is no updated driver available from the Dell site. I do appreciate the help in trying to resolve this problem, but due to the few times that I try to use this feature, it may be less trouble to just use the work around of resetting the margins in a standard page. One thing I just thought of is that I do not have Word installed on my new computer that the printer is connected to (Dell is currently installing Wordperfect instead of Word on their computers which is a bit annoying). I don't know if that should make a difference or not. Again, thanks for helping with this. "Herb Tyson [MVP]" wrote: From what you've said, it doesn't sound like you're doing anything wrong in Word, since you're doing what I'm doing, and I'm not getting a margins error, and I am getting the expected results. To confirm that it's a printer driver issue, though, if there is another printer available, you might try printing to it to see what happens. If you don't have another printer available, another testing option is to print to the Microsoft Office Document Image Writer printer driver (assuming it's installed) or to an Adobe PDF driver (if it's available). In any case, the resulting output should resemble the expected paper result. If you continue to get the margin error and things are skewed off to the right, then there probably is a settings problem. If it does look like a settings problem, you might try starting Word in Safe mode to see if the problem still occurs. To start in Safe mode, hold the Ctrl key when you start Word, and keep it held until Word shows up on the taskbar. Switch to Word, and say Yes to starting in Safe mode. -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Thank you. Yes, I did use File/Page Setup and the Paper tab to set the paper size. Also the Margins tab to set the margins. I tried a second time to set up a new page with the same dimentions and saved it as a Template, but it still produced the same result. For me everything looks correct until I try to print. The printer is a Dell printer (which I think is actually Lexmark). I mention this because I searched around and saw a note that Word uses the driver in some way to handle paper sizes and in some cases that does not work correctly. If that is, in fact, true it may be my printer/driver in combination with Word is not producing the correct output. At this point I have not searched for another driver as one work around is to use a standard size page and change the margins to position the output in the correct area on the smaller page size. I don't use this size very often so it is not critical for me to go to that bother. On the other hand if that is not the cause, then I would like to know if there is problem with my installation of Word which can or needs to be corrected. "Herb Tyson [MVP]" wrote: How did you set up the new page size? In Word's File - Page Setup - Paper tab? When I do that, it works as expected. Can you give the exact steps you're using so we can try to replicate? (Hard to solve a problem if it doesn't occur for the solver.) -- Herb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com "Harvey" wrote in message ... Using Word 2002 I set up a new page size of 5.5" wide X 8.7" long with left and right margins of 0.5" each. In the print preview the |
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