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#1
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Word won't even open!
Hello helpful people! About 3 hours ago I tried to open a saved Word doc
that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#2
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Word won't even open!
Your problems - both of them - can be laid at the door of Norton AV - see
http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#3
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Word won't even open!
Where is the "Office plug-in" that you are talking about?
Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#4
Posted to microsoft.public.word.docmanagement
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Word won't even open!
1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#5
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Word won't even open!
What is a systray icon? And choose what option?
"Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#6
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Your System Tray is in the lower right corner of your screen (you probably
see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#7
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Thank you both so much! Hopefully this will work. Other wise, I don't know
what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#8
Posted to microsoft.public.word.docmanagement
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Word won't even open!
One step at a time, dear, one step at a time.
-- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#9
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Ok, so Word kind of works now. I had to find the installation disk and
reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#10
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Perhaps work through the steps at
http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#11
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Yes, that's a very helpful article, but unfortunetly I have already been
recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#12
Posted to microsoft.public.word.docmanagement
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Word won't even open!
I would suggest trying the steps that don't apply, then.
-- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#13
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Word won't even open!
Thanks to Suzanne and Joann from hpinky. I had this problem and was able to
resolve it with the postings you made, along with the referencing of the support web pages. I can go to sleep now with a piece of mind. Once again, thanks a million and have a wonderful holiday season. "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#14
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Ok, in that article it says to rename "normal.dot" with Word closed. How am
I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#15
Posted to microsoft.public.word.docmanagement
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Word won't even open!
See http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm for
instructions on finding Normal.dot. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#16
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Find normal.dot using Windows Explorer (the F3 key). Rename it.
You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#17
Posted to microsoft.public.word.docmanagement
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Word won't even open!
I still can't find the "normal.dot" template, document, whatever it is. I
changed the folder view thingy and everything. So, I don't know what to do! "Charles Kenyon" wrote: Find normal.dot using Windows Explorer (the F3 key). Rename it. You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#18
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Did you go to the page that Suzanne gave you which has much more extensive
methods? Normal.dot is there if you have used Word. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... I still can't find the "normal.dot" template, document, whatever it is. I changed the folder view thingy and everything. So, I don't know what to do! "Charles Kenyon" wrote: Find normal.dot using Windows Explorer (the F3 key). Rename it. You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#19
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Yes, I have done everything that article suggests, but I can't find the
"normal.dot" file. I even unistalled and reinstalled Word and it's still messed up! It's so annoying and I can't really do anything productive without Word freezing! Help! "Charles Kenyon" wrote: Did you go to the page that Suzanne gave you which has much more extensive methods? Normal.dot is there if you have used Word. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... I still can't find the "normal.dot" template, document, whatever it is. I changed the folder view thingy and everything. So, I don't know what to do! "Charles Kenyon" wrote: Find normal.dot using Windows Explorer (the F3 key). Rename it. You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#20
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Uninstalling and Re-installing does not affect normal.dot (and a host of
other personalisations). Normal.dot is a hidden file in the folder set at tools options file locations user templates. In order to find it you will have to set Windows Explorer to display hidden files - in that application Tools folder options view - check 'show hidden files and folders' and uncheck 'hide extensions for known file types'. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Yes, I have done everything that article suggests, but I can't find the "normal.dot" file. I even unistalled and reinstalled Word and it's still messed up! It's so annoying and I can't really do anything productive without Word freezing! Help! "Charles Kenyon" wrote: Did you go to the page that Suzanne gave you which has much more extensive methods? Normal.dot is there if you have used Word. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... I still can't find the "normal.dot" template, document, whatever it is. I changed the folder view thingy and everything. So, I don't know what to do! "Charles Kenyon" wrote: Find normal.dot using Windows Explorer (the F3 key). Rename it. You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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#21
Posted to microsoft.public.word.docmanagement
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Word won't even open!
Thanks Graham for that idea, but I've already done that one. Anything else
maybe? "Graham Mayor" wrote: Uninstalling and Re-installing does not affect normal.dot (and a host of other personalisations). Normal.dot is a hidden file in the folder set at tools options file locations user templates. In order to find it you will have to set Windows Explorer to display hidden files - in that application Tools folder options view - check 'show hidden files and folders' and uncheck 'hide extensions for known file types'. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Yes, I have done everything that article suggests, but I can't find the "normal.dot" file. I even unistalled and reinstalled Word and it's still messed up! It's so annoying and I can't really do anything productive without Word freezing! Help! "Charles Kenyon" wrote: Did you go to the page that Suzanne gave you which has much more extensive methods? Normal.dot is there if you have used Word. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... I still can't find the "normal.dot" template, document, whatever it is. I changed the folder view thingy and everything. So, I don't know what to do! "Charles Kenyon" wrote: Find normal.dot using Windows Explorer (the F3 key). Rename it. You may have to change your Windows Folder View options to let you see hidden and system files. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Ok, in that article it says to rename "normal.dot" with Word closed. How am I supposed to do that? "Charles Kenyon" wrote: I would suggest trying the steps that don't apply, then. -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "CommMajor" wrote in message ... Yes, that's a very helpful article, but unfortunetly I have already been recomended that site and have worked through all the steps that apply to the problem without success. Thanks for tryin'. Any other ideas or articles? "Suzanne S. Barnhill" wrote: Perhaps work through the steps at http://word.mvps.org/FAQs/AppErrors/...eningWord.htm? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Ok, so Word kind of works now. I had to find the installation disk and reinstall it. It still won't close w/o saying there's an error and it takes a long time to open. What could be wrong with it? "JoAnn Paules [MVP]" wrote: One step at a time, dear, one step at a time. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... Thank you both so much! Hopefully this will work. Other wise, I don't know what to do! Any ideas? "JoAnn Paules [MVP]" wrote: Your System Tray is in the lower right corner of your screen (you probably see your clock and one or two other icons). If you see a , click on it. Now place your cursor on each of the icons and wait until you get a little pop-up that tells you what the icon is. When you find Norton Anti-virus, click (or double click) on that icon. Then start with Suzanne's directions from Step 2. -- JoAnn Paules MVP Microsoft [Publisher] "CommMajor" wrote in message ... What is a systray icon? And choose what option? "Suzanne S. Barnhill" wrote: 1. Open Norton AntiVirus (right-click on the Systray icon and choose this option). 2. Click on the Options button at the top of the dialog. 3. In the Options dialog, click on Miscellaneous (menu on the left) 4. Clear the check box for "Enable Office Plug-in." 5. OK out and close NAV. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CommMajor" wrote in message ... Where is the "Office plug-in" that you are talking about? Thanks for that article, too! "Graham Mayor" wrote: Your problems - both of them - can be laid at the door of Norton AV - see http://support.microsoft.com/?kbid=831431 When you have nailed the CcApp problem - if you are still using Norton AV uncheck its office plug-in option. Never open Word documents directly from e-mail messages. Save to the hard drive first. Now you need to sort out the mess - see http://www.gmayor.com/what_to_do_when_word_crashes.htm and if it still won't start - see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org CommMajor wrote: Hello helpful people! About 3 hours ago I tried to open a saved Word doc that I had e-mailed to myself from another computer. It wouldn't open and now Word won't open at all! It completely freezes my computer. Any suggestions? I did recently update. Also, I usually get an error message when my computer is trying to shut down that the program "CcApp" won't close. Does that have something to do with it? Thanks in advance for your time! Sincerenly, Diana Richardson |
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