WORD DOES NOT RESPOND

I have Microsoft Office 2003 and "only word " will not open....excel,
outlook, etc all open and work fine...only word will not open....it keeps
"hourglassing"....to close it I have to open "task Manager" and close
"winword"....I have opened word in the "safe mode" and used detect/repair and
also gone into add/remove programs and used "repair microsoft office there
.....they both completed successfully...

help....

--
JAY

Hi Jay,

I have Microsoft Office 2003 and "only word " will not open....excel,
outlook, etc all open and work fine...only word will not open....it keeps
"hourglassing"....to close it I have to open "task Manager" and close
"winword"....I have opened word in the "safe mode" and used detect/repair and
also gone into add/remove programs and used "repair microsoft office there
.....they both completed successfully...

So I take it "Safe Mode" did work (Word started)?

In that case, locate the "Normal.dot" file (you'll probably need to include
"Hidden files and folders" in the search). Rename it (Normal.dot.OLD is usually
good), then start Word again (not in Safe Mode). Does it start?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

Hi Cindy,
thanks 4 the info, unfortunately, word still does not open..I changed the normal file, remove/re-installed office and it still doesn't work..I also attempted to clear the "startup folder" under Office 11 and word but the folders are blank...
--
JAY


"Cindy M." wrote:

Hi Jay,

I have Microsoft Office 2003 and "only word " will not open....excel,
outlook, etc all open and work fine...only word will not open....it keeps
"hourglassing"....to close it I have to open "task Manager" and close
"winword"....I have opened word in the "safe mode" and used detect/repair and
also gone into add/remove programs and used "repair microsoft office there
.....they both completed successfully...

So I take it "Safe Mode" did work (Word started)?

In that case, locate the "Normal.dot" file (you'll probably need to include
"Hidden files and folders" in the search). Rename it (Normal.dot.OLD is usually
good), then start Word again (not in Safe Mode). Does it start?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

Hi Jay,

thanks 4 the info, unfortunately, word still does not open..I changed the normal file, remove/re-installed office and it still doesn't work..I also attempted to clear the "startup folder" under Office 11 and word but the folders are blank...

The only other thing I know of that you can try is to delete the DATA key from the Registry. You'll find information on how to do that at word.mvps.org.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-)