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exasperated
 
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Default Not responding on closing error

Word hangs when I try to close the program. Either there is an error message
"MS Word has encountered an problem and needs to close" or there is no
message and I must try to close it using the TaskBar whereupon the message is
the "the program is not responding" in case I had not noticed.
This is a new problem. I have regularly sent in error reports with no
response. I have uninstalled and reinstalled, run the repair utility, renamed
and recreated the normal.dot file, sacrificed chickens to the computer gods,
all to no avail. Short of buying an Apple - what next?
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Graham Mayor
 
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See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




exasperated wrote:
Word hangs when I try to close the program. Either there is an error
message "MS Word has encountered an problem and needs to close" or
there is no message and I must try to close it using the TaskBar
whereupon the message is the "the program is not responding" in case
I had not noticed.
This is a new problem. I have regularly sent in error reports with no
response. I have uninstalled and reinstalled, run the repair utility,
renamed and recreated the normal.dot file, sacrificed chickens to the
computer gods, all to no avail. Short of buying an Apple - what next?



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exasperated
 
Posts: n/a
Default

Graham - Thanks for the reply, all very useful to know but I could find
nothing in the various pages you listed that addresses the problem. Word
hangs when I try to close it, obliging me to right click to bring up the
"program not responding" error and force it to close.

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




exasperated wrote:
Word hangs when I try to close the program. Either there is an error
message "MS Word has encountered an problem and needs to close" or
there is no message and I must try to close it using the TaskBar
whereupon the message is the "the program is not responding" in case
I had not noticed.
This is a new problem. I have regularly sent in error reports with no
response. I have uninstalled and reinstalled, run the repair utility,
renamed and recreated the normal.dot file, sacrificed chickens to the
computer gods, all to no avail. Short of buying an Apple - what next?




  #4   Report Post  
Graham Mayor
 
Posts: n/a
Default

Did you work through the trouble shooting tips, or just not recognize
anything that might be relevant? Crashes are usually the result of external
influences and these links address those.

Also update your display and printer drivers (if updates are available).

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




exasperated wrote:
Graham - Thanks for the reply, all very useful to know but I could
find nothing in the various pages you listed that addresses the
problem. Word hangs when I try to close it, obliging me to right
click to bring up the "program not responding" error and force it to
close.

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed
by http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




exasperated wrote:
Word hangs when I try to close the program. Either there is an
error message "MS Word has encountered an problem and needs to
close" or there is no message and I must try to close it using the
TaskBar whereupon the message is the "the program is not
responding" in case I had not noticed.
This is a new problem. I have regularly sent in error reports with
no response. I have uninstalled and reinstalled, run the repair
utility, renamed and recreated the normal.dot file, sacrificed
chickens to the computer gods, all to no avail. Short of buying an
Apple - what next?



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