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#1
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2007 Doc Properties Error
Does anyone know if the below error is a bug or how to fix:
"The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#2
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2007 Doc Properties Error
Do you also have InfoPath installed? If so, on the Developer tab, click
Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#3
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2007 Doc Properties Error
No Beth - using 2007 Professional Academic and the other install of same
version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#4
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2007 Doc Properties Error
I had that problem right after Word 2007 was released. It's some kind of
settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#5
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2007 Doc Properties Error
Thanks
I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#6
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
Herb,
You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#7
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
Wow. That's amazing. I was convinced that creating a new profile would "fix"
the problem. What happens when you click Document Panel in the Developer ribbon? What do you see? A work-around is to use the old Properties box. Right-click the Quick Access Toolbar and choose Customize... Set commands to "All Commands", then find Advanced Document Properties in the list of commands, and click Add. You should now be able to access the old-style Properties dialog box by using the tool on the QAT. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#8
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
(the OP initially posted in my RibbonX forum).
Did you try renaming Normal.dot and Normal.dotm to something else and then reopening Word? If that doesn't work, then it was suggested to me that you should call Support (which you already did). If Support manages to resolve the issue with you, please email me the support incident number they give you (you have my email). I will try and get the resolution from them and share it with everyone else. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Herb Tyson [MVP]" wrote in message : Wow. That's amazing. I was convinced that creating a new profile would "fix" the problem. What happens when you click Document Panel in the Developer ribbon? What do you see? A work-around is to use the old Properties box. Right-click the Quick Access Toolbar and choose Customize... Set commands to "All Commands", then find Advanced Document Properties in the list of commands, and click Add. You should now be able to access the old-style Properties dialog box by using the tool on the QAT. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#9
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
Hi Fred,
Is this machine a standalone? If not, is it trying to access data across a domain or from sharepoint? What are the steps you're following when you see this error. ============ "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#10
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
Patrick (yest it's me)
Yes I deleted Normal.dotm Still same error. Yes Patrick I will. "Patrick Schmid [MVP]" wrote in message ... (the OP initially posted in my RibbonX forum). Did you try renaming Normal.dot and Normal.dotm to something else and then reopening Word? If that doesn't work, then it was suggested to me that you should call Support (which you already did). If Support manages to resolve the issue with you, please email me the support incident number they give you (you have my email). I will try and get the resolution from them and share it with everyone else. Patrick Schmid [OneNote MVP] -------------- http://pschmid.net *** Outlook 2007 Performance Update: http://pschmid.net/blog/2007/04/13/105 Office 2007 RTM Issues: http://pschmid.net/blog/2006/11/13/80 *** Customize Office 2007: http://pschmid.net/office2007/customize RibbonCustomizer Add-In: http://pschmid.net/office2007/ribboncustomizer OneNote 2007: http://pschmid.net/office2007/onenote *** Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed "Herb Tyson [MVP]" wrote in message : Wow. That's amazing. I was convinced that creating a new profile would "fix" the problem. What happens when you click Document Panel in the Developer ribbon? What do you see? A work-around is to use the old Properties box. Right-click the Quick Access Toolbar and choose Customize... Set commands to "All Commands", then find Advanced Document Properties in the list of commands, and click Add. You should now be able to access the old-style Properties dialog box by using the tool on the QAT. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#11
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
The workaround yes that works but it does not resolve error.
"Herb Tyson [MVP]" wrote in message ... Wow. That's amazing. I was convinced that creating a new profile would "fix" the problem. What happens when you click Document Panel in the Developer ribbon? What do you see? A work-around is to use the old Properties box. Right-click the Quick Access Toolbar and choose Customize... Set commands to "All Commands", then find Advanced Document Properties in the list of commands, and click Add. You should now be able to access the old-style Properties dialog box by using the tool on the QAT. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#12
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
It is sometimes on a Wireless Network of 2 Machines. At the moment is
standalone with hard disk attached. And yes I use a SharePoint WebSite and have Outlook Connector attached for email. And do SharePoint docs and download/upload. "Bob Buckland ?:-)" 75214.226(At Beautiful Downtown)compuserve.com wrote in message ... Hi Fred, Is this machine a standalone? If not, is it trying to access data across a domain or from sharepoint? What are the steps you're following when you see this error. ============ "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#13
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
Office Button
Prepare Properties Error shows. "Bob Buckland ?:-)" 75214.226(At Beautiful Downtown)compuserve.com wrote in message ... Hi Fred, Is this machine a standalone? If not, is it trying to access data across a domain or from sharepoint? What are the steps you're following when you see this error. ============ "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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#14
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
What happens when you click Document Panel in the Developer ribbon? Does
that generate an immediate error, or does it display the intermediate DIP dialog box. If you do see this dialog box, what happens if you tick the "Always show Document Information Panel on document open and initial save" option? Does it end up working, or does it evoke an immediate error when you open a document? -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... The workaround yes that works but it does not resolve error. "Herb Tyson [MVP]" wrote in message ... Wow. That's amazing. I was convinced that creating a new profile would "fix" the problem. What happens when you click Document Panel in the Developer ribbon? What do you see? A work-around is to use the old Properties box. Right-click the Quick Access Toolbar and choose Customize... Set commands to "All Commands", then find Advanced Document Properties in the list of commands, and click Add. You should now be able to access the old-style Properties dialog box by using the tool on the QAT. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... Herb, You'll be pleased to know it did not work - settings were in default mode. I opened Word first and Home Button Prepare Properties same error. Basically I cannot eradicate it... The new profile should have done the trick. I thought it wouldn't because I'd already accepted the allow file to be downloaded from Office checked all 3 boxes on first install of program and the Diagnostics told me I had not. So something is corrupt somewhere. Many thanks for help .... "Fred" wrote in message ... Thanks I've sent a request to MS Support. I have run Diagnostics, Repairs, Removed, Reinstalled (absolutely useless as it came back with every setting I had before I uninstalled) -- nice to know I have NO CONTROL over installations whatsover with MS? I've tried turning things off? Shall give that a go. Many thanks "Herb Tyson [MVP]" wrote in message ... I had that problem right after Word 2007 was released. It's some kind of settings problem, but I never was able to fix it (tried all kinds of registry surgery, as well as copying entire directory trees from a working profile to the one that wasn't working). In the end the only thing that worked was to create a new user account in Windows. The new profile didn't have the problem, and it hasn't recurred. A pain, yes... but it worked. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Fred" wrote in message ... No Beth - using 2007 Professional Academic and the other install of same version of software is showing Word Doc Props no problem (separate machine). It worked last week! Thanks for help. "Beth Melton" wrote in message ... Do you also have InfoPath installed? If so, on the Developer tab, click Document Information Panel and see if it's pointing to a non-existent file. Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Co-author of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Fred" wrote in message ... Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#15
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
I am facing the same problem with word 2007 , i am connecting to a sharepoint
server 2007 , the document information panel appears normaly on some machines but on another ones i get the error " document information panel unable to load " hope to receive any help from you thanks for your concern "Fred" wrote: Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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#16
Posted to microsoft.public.word.docmanagement
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2007 Doc Properties Error
From your problem description, I understand that Error "The document
information panel was unable to load!" Certainly have - it is a registry error, may you have better luck than I, meaning I deleted the hard disk and reintalled (and no problem) but I did speak to MS Support and one of the MVPs had the issue in Beta and did a New Profile - that worked for him. It may work for you it did not work for me and I ran out of time in 3 days and had to reinstall it was quicker than scouring the registry to remove the error. This is what I tried: Deleting Normal.dotm did not work Creating a new profile did not work (MPV offered this one) Safe mode did not work Neither repair nor diagnostics worked Neither did uninstall and reinstall because the registry did not clear. ------------------------------------------------------------------------------------------------------------------------------------ Support offered: I appreciate that You done the basic steps of troubleshooting This error most of time cause It because of the registry of application get corrupt Try Create new User account of the windows xp Try to open the word application in new user account Support 2 It's a new issue for us Try open word in windows safe mode Reboot computer Tab F8 key on top of the keyboard continually After reboot it show you the advance option We need to select safe mode And select the username [not the administrator account] Select yes Try to open word application Check it is working in safe mode of window There are some DLL registry search solutions will hunt them down if you don't succeed with a NEW PROFILE - I think that's the way to go... Much better luck than I had (even though I had lots of input). www.docsliveonline.com "essam" wrote in message ... I am facing the same problem with word 2007 , i am connecting to a sharepoint server 2007 , the document information panel appears normaly on some machines but on another ones i get the error " document information panel unable to load " hope to receive any help from you thanks for your concern "Fred" wrote: Does anyone know if the below error is a bug or how to fix: "The document information panel was unable to load!" Has anyone had this error in 2007 and fixed it? Is it a bug? I've run Word in safe mode 3 times and run Diagnostics twice and Office Repair twice? Any help appreciated? Regards |
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