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Weird Print to File Problem
System: Windows XP SP2 with Word 2002 (unknown patch level) with Interwoven's
Desksite 8.0/Mailsite8.0 with SP1 and SP1 HF1 installed. Problem: A user saved a new version of a document that printed just fine but the new version of the document print to file every time without the printer or the user setting the option. Its almost as if when the new document is created and/or saved for the first time the metadata is changed in the document itself to print to file. Please note that this happens at random and I'm not able to duplicate this problem at this time on the users computer. In addition, this happens to normal documents that are already on the system for the same user, also at random. Lastly, there is one other user that has reported the same problem on completely different documents, the two do not share any of the problem documents (I checked). The work around I have currently employed with them is to uncheck the print to file option in the printing dialog window, print normally then save the document to save the "new" (and correct) printing method for that document. I've check the printer that the two reported "print to file" users are using and other users that also use it and other than the random document on only the two users everyone else prints to the print just fine, so I'm incline to say its not the printer. Any suggestions, tips, tests? Thanks, Jon |
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