I use WINWORD 2002 (Office XP Professional) in Windows XP Pro.

1) I've recently noticed that clicking on the "insert symbol" button on the
toolbar turns the document to a shade (light blue) as though it were
inactive. Also the insert symbol function doesn't work.
2) I can use the tools customize function only at the begining of a
session (when I first open Word) but then the "customize" function is shaded
(inactive) as soon as I start typing. I tried to remove and add the "insert
symbol" button using the customize function, but the button still doesn't
work.
3) I do not think (?) that I have Acrobat 7. I did a search and found only
the reader and the updater.
4) I've rerun the installer to see if I could update the Word. I've also
deinstalled the whole Office Suite and reinstalled it - but the problem
persists.

Thanks in advance for your help