aI have had to re-install Office 2003 following warrnty work on my notebook.
Now when I customize the toolbars the changes are lost when I close the
program. Have I missed setting an option somewhere?

Is Adobe Acrobat 7.0 installed on the computer? If so, the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot template
(which is where toolbar customizations are stored). Customize
the Word toolbar button again, and click "Shift+File | Save All"
to force Word to save the normal.dot template. Alternatively,
you can prevent the add-in from loading by editing the Windows
registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word \Addins\PDFMaker.OfficeAddin"
and changing the "LoadBehavior" subkey value from 3 to 0, but
you'll lose the PDF toolbar if you do this.

Murray wrote:
aI have had to re-install Office 2003 following warrnty work on my notebook.
Now when I customize the toolbars the changes are lost when I close the
program. Have I missed setting an option somewhere?