In the header & footer toolbar, the insert autotext doesn't work. The list of
items does not drop down and there is a small box over the "close" button

I suspect you have overwritten your normal.dot, losing your AutoText. See
http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm

--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://www.mvps.org/word which is awesome!
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"Richard" wrote in message
...
In the header & footer toolbar, the insert autotext doesn't work. The list
of
items does not drop down and there is a small box over the "close" button