Several co-workers and I have the same exact problem. In Word 2000, we could
create a Macro and drag it to the toolbar and it always worked perfectly.
After we switched to Office 2003, we could do the above and it still works as
designed. However, every time we close Word, the Macro, which was working
properly, would disappear from the toolbar. As mentioned above, it appears to
happen with everyone, so it isnt an individual user issue.

Thanks,
Robert