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Kristy Walker Kristy Walker is offline
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Default contacting the server for information

I have copied text from a website and pasted it into Word. I keep getting the
message "contacting the server for information" while the document freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need any
tie to HTML. (The file is saved as a DOC.)
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Suzanne S. Barnhill Suzanne S. Barnhill is offline
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Default contacting the server for information

The pasted text probably includes links that need to be broken. Select the
entire pasted portion and press Ctrl+Shift+F9.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Kristy Walker" Kristy wrote in message
...
I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)



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Tom P. Tom P. is offline
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Default contacting the server for information

I'm having the same problem, and you didn't answer the question. We don't
want to have to wait for 20 seconds while Word stupidly "contacts the
server," we just want to paste plain text without having to wait. In order
for him to select the "entire the entire pasted portion and press
Ctrl+Shift+F9" we have to wait 20 seconds for Word to paste it. This is
unacceptable.

"Suzanne S. Barnhill" wrote:

The pasted text probably includes links that need to be broken. Select the
entire pasted portion and press Ctrl+Shift+F9.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Kristy Walker" Kristy wrote in message
...
I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)




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Graham Mayor Graham Mayor is offline
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Posts: 19,312
Default contacting the server for information

Suzanne answered the question asked. Yours is a different but related issue.
Use edit paste special unformatted text.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Tom P. wrote:
I'm having the same problem, and you didn't answer the question. We
don't want to have to wait for 20 seconds while Word stupidly
"contacts the server," we just want to paste plain text without
having to wait. In order for him to select the "entire the entire
pasted portion and press Ctrl+Shift+F9" we have to wait 20 seconds
for Word to paste it. This is unacceptable.

"Suzanne S. Barnhill" wrote:

The pasted text probably includes links that need to be broken.
Select the entire pasted portion and press Ctrl+Shift+F9.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Kristy Walker" Kristy wrote in
message ...
I have copied text from a website and pasted it into Word. I keep
getting the
message "contacting the server for information" while the document
freezes for 10-15 seconds. This happens repeatedly. How can I stop
this? I do not need the document tied in any way to the original
website, nor do I need any
tie to HTML. (The file is saved as a DOC.)



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Saleem Saleem is offline
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Posts: 1
Default contacting the server for information

Hi Guys,

I have got quiet a few documents that when I open say "Contacting \\192....
for Information". I have tried installing a local printer as well as
CTRL+SHIFT+F9 but nothing happens. What's the probable cause and solution.

Regards

Saleem


"Graham Mayor" wrote:

Suzanne answered the question asked. Yours is a different but related issue.
Use edit paste special unformatted text.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Tom P. wrote:
I'm having the same problem, and you didn't answer the question. We
don't want to have to wait for 20 seconds while Word stupidly
"contacts the server," we just want to paste plain text without
having to wait. In order for him to select the "entire the entire
pasted portion and press Ctrl+Shift+F9" we have to wait 20 seconds
for Word to paste it. This is unacceptable.

"Suzanne S. Barnhill" wrote:

The pasted text probably includes links that need to be broken.
Select the entire pasted portion and press Ctrl+Shift+F9.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Kristy Walker" Kristy wrote in
message ...
I have copied text from a website and pasted it into Word. I keep
getting the
message "contacting the server for information" while the document
freezes for 10-15 seconds. This happens repeatedly. How can I stop
this? I do not need the document tied in any way to the original
website, nor do I need any
tie to HTML. (The file is saved as a DOC.)






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Robert Strong Robert Strong is offline
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Posts: 1
Default contacting the server for information

Is there a value somewhere located in the registry that stores a "timeout"
value for this error?

I have been able to generate some VB code to go through thousands of
documents and switch the template back to Normal.dot instead of a sever-side
template. The only problem is, Word's timeout value takes to long to timeout
once a document is opened. If it was set to 1 sec, then that would be
reasonable to deal with, but 60 secs+, 120 secs+ tests my patience.

I was referred to http://support.microsoft.com/kb/823372/ but 1) I have XP
SP2 installed, and the registry modification failed to do anything, even with
complete reboot.

So, does anyone have a suggestion? I'm using Word 2003, XP SP2. I would
rather have this fixed, so I don't have to face-pace my Word 2007 migration.
"Saleem" wrote:

Hi Guys,

I have got quiet a few documents that when I open say "Contacting \\192....
for Information". I have tried installing a local printer as well as
CTRL+SHIFT+F9 but nothing happens. What's the probable cause and solution.

Regards

Saleem


"Graham Mayor" wrote:

Suzanne answered the question asked. Yours is a different but related issue.
Use edit paste special unformatted text.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Tom P. wrote:
I'm having the same problem, and you didn't answer the question. We
don't want to have to wait for 20 seconds while Word stupidly
"contacts the server," we just want to paste plain text without
having to wait. In order for him to select the "entire the entire
pasted portion and press Ctrl+Shift+F9" we have to wait 20 seconds
for Word to paste it. This is unacceptable.

"Suzanne S. Barnhill" wrote:

The pasted text probably includes links that need to be broken.
Select the entire pasted portion and press Ctrl+Shift+F9.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Kristy Walker" Kristy wrote in
message ...
I have copied text from a website and pasted it into Word. I keep
getting the
message "contacting the server for information" while the document
freezes for 10-15 seconds. This happens repeatedly. How can I stop
this? I do not need the document tied in any way to the original
website, nor do I need any
tie to HTML. (The file is saved as a DOC.)




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TonyK TonyK is offline
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Posts: 20
Default contacting the server for information

Are you serious that Microsoft hasn't found an issue for this yet? SO MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO it
is NOT an acceptable solution to paste just text, when sometimes we need the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting the
message "contacting the server for information" while the document freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need any
tie to HTML. (The file is saved as a DOC.)

  #8   Report Post  
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Suzanne S. Barnhill Suzanne S. Barnhill is offline
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Posts: 33,624
Default contacting the server for information

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)



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Julian Maples Julian Maples is offline
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Posts: 5
Default contacting the server for information

That is not a solution when one is trying copy graphics into Word. Frankly
that is (was) my only reason for paying for Word 2007.

Julian Maples

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)




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Suzanne S. Barnhill Suzanne S. Barnhill is offline
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Posts: 33,624
Default contacting the server for information

For graphics, instead of Copy/Paste, right-click the graphic and choose Save
Picture As. Then insert the saved picture from your HD using Insert |
Picture. This has the advantage that if anything goes wrong with the
document, you still have the picture saved externally in a proper graphic
format.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Julian Maples" wrote in message
...
That is not a solution when one is trying copy graphics into Word. Frankly
that is (was) my only reason for paying for Word 2007.

Julian Maples

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and
NO
it
is NOT an acceptable solution to paste just text, when sometimes we
need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep
getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do
not
need the document tied in any way to the original website, nor do I
need
any
tie to HTML. (The file is saved as a DOC.)







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beth2000 beth2000 is offline
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Posts: 3
Default contacting the server for information

I want to add this, it is not about pasting hyperlinks, I just was working on
my paper, and the paste problem is regardless of what is being pasted. The
more I think about it, I'll bet this is about anti-piracy; I would suggest
that MS is working on ways to make copy and paste harder willing to go
through a long period of transition in order to make it eventually so that no
content can be used without having to pay for it.

"Julian Maples" wrote:

That is not a solution when one is trying copy graphics into Word. Frankly
that is (was) my only reason for paying for Word 2007.

Julian Maples

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)



  #12   Report Post  
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beth2000 beth2000 is offline
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Posts: 3
Default contacting the server for information



"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)




  #13   Report Post  
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beth2000 beth2000 is offline
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Posts: 3
Default contacting the server for information

Suzanne, I know you're trying to help, but this problem with the pasting in
Word for me just started in the last week or so. I've had this version of
Word for the better part of two years and I've never had issues with this
thing of having to "Paste Special" instead of just pasting with no stalling
of the program to do this "contacting the server" thing. So this is not just
some aspect of the program and it has been there all along.

In thinking about it, I suspect that MS has changed something in its
updates, probably for security or anti-piracy sake, but whatever it is now
had the unintended consequence (or intended) of interrupting every one of
these actions that involves cutting and pasting.

That is why I kind of don't buy into this idea that you are promoting that
this is just a normal thing that was always in Word 2007 and it is operating
just the way MS intended it to. It is not operating the way it was
originally intended, and I really resent having to deal with this extra step
to paste something. This is an issue I also have with MS, that it pulls
these kind of things and then doesn't own up to their part in the matter and
tries to act like it is helping and it is users that just don't understand
the product of don't know how to use it.

It is unacceptable that a user has to go through a big production like this
in order to do a simple operation.

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)




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Julian Maples[_2_] Julian Maples[_2_] is offline
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Posts: 1
Default contacting the server for information

Well said, Beth.

Suzanne, if you don't know the answer, please find the guy who does. There
will be someone in Msft who knows and these are your customers. Marketing
will tell you that it is even better to spend effort to keep existing
customers than try to get new ones. Compare the efforts you are making with
the amount spent on advertising.

I agree with Beth that this is a very recent problem. I too have been
enjoying Word 2007's superior (to Word 2003) pasting abilities enabling me to
create proper and complete files on subjects for some time now.

Some commentators on other sites say that this problem can be solved by
deleting and causing Word to re-create normal.dot files. i.e. that this
problem is caused by corrupted normal.dot files. This used to be an issue in
earlier versions of Word.

I have searched for normal.dot files but can only find a normal.dotm file.
Perhaps that is because I am runnning Vista?

"beth2000" wrote:

Suzanne, I know you're trying to help, but this problem with the pasting in
Word for me just started in the last week or so. I've had this version of
Word for the better part of two years and I've never had issues with this
thing of having to "Paste Special" instead of just pasting with no stalling
of the program to do this "contacting the server" thing. So this is not just
some aspect of the program and it has been there all along.

In thinking about it, I suspect that MS has changed something in its
updates, probably for security or anti-piracy sake, but whatever it is now
had the unintended consequence (or intended) of interrupting every one of
these actions that involves cutting and pasting.

That is why I kind of don't buy into this idea that you are promoting that
this is just a normal thing that was always in Word 2007 and it is operating
just the way MS intended it to. It is not operating the way it was
originally intended, and I really resent having to deal with this extra step
to paste something. This is an issue I also have with MS, that it pulls
these kind of things and then doesn't own up to their part in the matter and
tries to act like it is helping and it is users that just don't understand
the product of don't know how to use it.

It is unacceptable that a user has to go through a big production like this
in order to do a simple operation.

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet? SO
MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet, and NO
it
is NOT an acceptable solution to paste just text, when sometimes we need
the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting
the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need
any
tie to HTML. (The file is saved as a DOC.)



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Jay Freedman Jay Freedman is offline
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Posts: 9,854
Default contacting the server for information

Julian, two points:

- Neither Suzanne nor anyone else here is a Microsoft employee. We're all
users helping users, not product support or marketing. The MVP tag is an
award, not a job title (http://mvp.support.microsoft.com).

- The file normal.dotm is to Word 2007 what normal.dot was to earlier
versions. It has nothing to do with being on Vista or any other operating
system. And yes, it still may get corrupted, and renaming or moving it
(preferable to deleting it, if you want to copy customizations from it) and
restarting Word is still the way to get a clean template.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Julian Maples wrote:
Well said, Beth.

Suzanne, if you don't know the answer, please find the guy who does.
There will be someone in Msft who knows and these are your customers.
Marketing will tell you that it is even better to spend effort to
keep existing customers than try to get new ones. Compare the efforts
you are making with the amount spent on advertising.

I agree with Beth that this is a very recent problem. I too have been
enjoying Word 2007's superior (to Word 2003) pasting abilities
enabling me to create proper and complete files on subjects for some
time now.

Some commentators on other sites say that this problem can be solved
by deleting and causing Word to re-create normal.dot files. i.e. that
this problem is caused by corrupted normal.dot files. This used to be
an issue in earlier versions of Word.

I have searched for normal.dot files but can only find a normal.dotm
file. Perhaps that is because I am runnning Vista?

"beth2000" wrote:

Suzanne, I know you're trying to help, but this problem with the
pasting in Word for me just started in the last week or so. I've
had this version of Word for the better part of two years and I've
never had issues with this thing of having to "Paste Special"
instead of just pasting with no stalling of the program to do this
"contacting the server" thing. So this is not just some aspect of
the program and it has been there all along.

In thinking about it, I suspect that MS has changed something in its
updates, probably for security or anti-piracy sake, but whatever it
is now had the unintended consequence (or intended) of interrupting
every one of these actions that involves cutting and pasting.

That is why I kind of don't buy into this idea that you are
promoting that this is just a normal thing that was always in Word
2007 and it is operating just the way MS intended it to. It is not
operating the way it was originally intended, and I really resent
having to deal with this extra step to paste something. This is an
issue I also have with MS, that it pulls these kind of things and
then doesn't own up to their part in the matter and tries to act
like it is helping and it is users that just don't understand the
product of don't know how to use it.

It is unacceptable that a user has to go through a big production
like this in order to do a simple operation.

"Suzanne S. Barnhill" wrote:

Have you tried pasting as unformatted text?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"tonyk" wrote in message
...
Are you serious that Microsoft hasn't found an issue for this yet?
SO MANY
PEOPLE HAVE THIS ISSUE!!!. Search some threads on the internet,
and NO it
is NOT an acceptable solution to paste just text, when sometimes
we need the
formatting from the websites. PLEASE help fix this problem!.

"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep
getting the
message "contacting the server for information" while the document
freezes
for 10-15 seconds. This happens repeatedly. How can I stop this?
I do not need the document tied in any way to the original
website, nor do I need any
tie to HTML. (The file is saved as a DOC.)





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Mark Feldhamer Mark Feldhamer is offline
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Posts: 1
Default contacting the server for information

Your problem may be from a template that resided on another server. If so,
here's the solution for word 2007:

1) Select the windows icon at the top left corner of Word
2) Select the "Word Options" button in the bottom of the menu page
3) On the Word Options screen, select "Add-Ins" from the left menu
4) At the bottom of the Add-Ins screen, in the "Manage" drop down, select
"Templates" and hit the "Go" button.
5) If the document template points to the other server, blank out that field
and hit the "OK" button.

I hope that helps!



"Kristy Walker" wrote:

I have copied text from a website and pasted it into Word. I keep getting the
message "contacting the server for information" while the document freezes
for 10-15 seconds. This happens repeatedly. How can I stop this? I do not
need the document tied in any way to the original website, nor do I need any
tie to HTML. (The file is saved as a DOC.)

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