word locks up under my login but works perfectly for wife's login. It's
windows xp professional. Also I have the dreaded "requesting virsu scan" 45
second delay every time I open word. Under my wife's login, I don't get the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents and
settings, me, applications, micrsoft, templates. None of that helps.

Start by disabling the Office Plug-in in Norton AntiVirus in your profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login. It's
windows xp professional. Also I have the dreaded "requesting virsu scan"
45
second delay every time I open word. Under my wife's login, I don't get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents and
settings, me, applications, micrsoft, templates. None of that helps.

Is that disabling done somewhere in word or somewhere in norton antivirus. I
am using my universitiy's norton antivirus corporate edition version 10. I
don't see in its configuration anywhere to disable word from its list of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login. It's
windows xp professional. Also I have the dreaded "requesting virsu scan"
45
second delay every time I open word. Under my wife's login, I don't get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents and
settings, me, applications, micrsoft, templates. None of that helps.

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton antivirus.
I
am using my universitiy's norton antivirus corporate edition version 10.
I
don't see in its configuration anywhere to disable word from its list of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login.
It's
windows xp professional. Also I have the dreaded "requesting virsu
scan"
45
second delay every time I open word. Under my wife's login, I don't
get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents
and
settings, me, applications, micrsoft, templates. None of that helps.

Thanks, it will be a day or so before i can try that, but what you suggest
makes sense. I'll let you know. lm

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton antivirus.
I
am using my universitiy's norton antivirus corporate edition version 10.
I
don't see in its configuration anywhere to disable word from its list of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login.
It's
windows xp professional. Also I have the dreaded "requesting virsu
scan"
45
second delay every time I open word. Under my wife's login, I don't
get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents
and
settings, me, applications, micrsoft, templates. None of that helps.

Hi Suzanne,

It's so refreshing to find someone that has even heard of navce10.

I searched my entire hard drive and found only one copy of officeav.dll and
that we in some files I had saved from an old computer I no longer use. I'm
almost sure my system is not using that file in any way. It's deep in a long
chain of directories.

But now, that raises another question. Might the absense of such a file be
an issue for word and for navce10 itself. Ever since I upgraded from navce7
to navce10, I get, 3 times, a dialog box every time I boot up which says that
nav is unable to enable real-time protection.

What do you think?

Incidentally, I search the symantec site for an faq about that and found
some comments relating to nav7, but that is ancient history and there are not
faqs relating to any later versions. I looked for nav discussion lists and
can't find that either.

.... and besides word's always locking up when I try to open a file (this
problem just started recently) I have had for quite a long time this
loooooooooog delay while word says "requesting virus scan". Do you think
maybe all these symptoms might have a common cause?

Thanks, Laney Mills

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton antivirus.
I
am using my universitiy's norton antivirus corporate edition version 10.
I
don't see in its configuration anywhere to disable word from its list of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login.
It's
windows xp professional. Also I have the dreaded "requesting virsu
scan"
45
second delay every time I open word. Under my wife's login, I don't
get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents
and
settings, me, applications, micrsoft, templates. None of that helps.

If Word is requesting a virus scan then that virus scan request is coming
from your AV software. Word has no in-built virus checking. If you have the
Norton Corporate Edition as your AV software, then the request is coming
from officeav.dll. It's location is irrelevant. Did you do what Suzanne
suggested in relation to this file?

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



laneymills wrote:
Hi Suzanne,

It's so refreshing to find someone that has even heard of navce10.

I searched my entire hard drive and found only one copy of
officeav.dll and that we in some files I had saved from an old
computer I no longer use. I'm almost sure my system is not using
that file in any way. It's deep in a long chain of directories.

But now, that raises another question. Might the absense of such a
file be an issue for word and for navce10 itself. Ever since I
upgraded from navce7 to navce10, I get, 3 times, a dialog box every
time I boot up which says that nav is unable to enable real-time
protection.

What do you think?

Incidentally, I search the symantec site for an faq about that and
found some comments relating to nav7, but that is ancient history and
there are not faqs relating to any later versions. I looked for nav
discussion lists and can't find that either.

... and besides word's always locking up when I try to open a file
(this problem just started recently) I have had for quite a long time
this loooooooooog delay while word says "requesting virus scan". Do
you think maybe all these symptoms might have a common cause?

Thanks, Laney Mills

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton
antivirus. I am using my universitiy's norton antivirus corporate
edition version 10. I don't see in its configuration anywhere to
disable word from its list of attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"laneymills" wrote in
message ...
word locks up under my login but works perfectly for wife's
login. It's windows xp professional. Also I have the dreaded
"requesting virsu scan" 45 second delay every time I open word.
Under my wife's login, I don't get the "requesting virus scan".
I have done a word repair install and I have uninstalled word and
reinstalled word. No effect. I have given my normal.dot a new
name and copied by wife's normal.dot to my "documents and
settings, me, applications, micrsoft, templates. None of that
helps.

I have family in Fairhope and have been there often.

A search of the whole computer turned up *three* copies of that file. I
unregistered all three of them, one at a time.

I turned off the machine and rebooted. I still get the dialog box that
Norton Antivirus real time protection is unable to load and the machine takes
rather longer than usual to boot up.

And when I launch Word I no long get the "requesting virus scan"! mirable
edictu!!

However, then word goes into "not responding".

Then I log out and go into my wife's login. Word comes up fine and runs
beautifully!

How in the work can that happen. The word install is for all users, so I am
assuming I am talking to the very same installation.

Thanks in advance for your help.

ps I do have some programs that I unintentionally did install just under my
login but really wanted them under all users. Do you know off the top of
your head how to reclassify those program?

Laney

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton antivirus.
I
am using my universitiy's norton antivirus corporate edition version 10.
I
don't see in its configuration anywhere to disable word from its list of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login.
It's
windows xp professional. Also I have the dreaded "requesting virsu
scan"
45
second delay every time I open word. Under my wife's login, I don't
get
the
"requesting virus scan". I have done a word repair install and I have
uninstalled word and reinstalled word. No effect. I have given my
normal.dot a new name and copied by wife's normal.dot to my "documents
and
settings, me, applications, micrsoft, templates. None of that helps.

Who are your family in Fairhope? I'll let Graham take it from here because
you're already off into that gray and shady area that I know nothing about.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"laneymills" wrote in message
...
I have family in Fairhope and have been there often.

A search of the whole computer turned up *three* copies of that file. I
unregistered all three of them, one at a time.

I turned off the machine and rebooted. I still get the dialog box that
Norton Antivirus real time protection is unable to load and the machine
takes
rather longer than usual to boot up.

And when I launch Word I no long get the "requesting virus scan"! mirable
edictu!!

However, then word goes into "not responding".

Then I log out and go into my wife's login. Word comes up fine and runs
beautifully!

How in the work can that happen. The word install is for all users, so I
am
assuming I am talking to the very same installation.

Thanks in advance for your help.

ps I do have some programs that I unintentionally did install just under
my
login but really wanted them under all users. Do you know off the top of
your head how to reclassify those program?

Laney

"Suzanne S. Barnhill" wrote:

This is a bit different in the Corporate Edition.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "path\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
Is that disabling done somewhere in word or somewhere in norton
antivirus.
I
am using my universitiy's norton antivirus corporate edition version
10.
I
don't see in its configuration anywhere to disable word from its list
of
attention.

Thanks, lrm


"Suzanne S. Barnhill" wrote:

Start by disabling the Office Plug-in in Norton AntiVirus in your
profile.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"laneymills" wrote in message
...
word locks up under my login but works perfectly for wife's login.
It's
windows xp professional. Also I have the dreaded "requesting
virsu
scan"
45
second delay every time I open word. Under my wife's login, I
don't
get
the
"requesting virus scan". I have done a word repair install and I
have
uninstalled word and reinstalled word. No effect. I have given
my
normal.dot a new name and copied by wife's normal.dot to my
"documents
and
settings, me, applications, micrsoft, templates. None of that
helps.