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#1
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recovered word docs not opening correctly
this pertains only to word 2000 office professional!
i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k |
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#2
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
You could uninstall the update that caused the problem, which will replace
the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k |
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#3
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
You could uninstall the update that caused the problem, which will replace
the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k |
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#4
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
graham,
there wasn't any 'update' that caused the problem. the problem arose as a result of a data recovery process. here is what happened: a repair needed to be done in my o/s (xp, sp3), so i ran the restore disc for my system. however there was not a point in this process that gave me the option of 'repairing,' only 're-installing.' there are 5 steps involved in this: gathering data, updating, preparing to install, installing, and finalizing. unfortunately, i did not discover this issue until just before the 4th step - so i stopped the repairing attempt at that point. when i tried to get to my desktop, my computer indicated that the o/s installation was incomplete and needed to finish, but i did not want to loose my data. so instead, i ran a data recovery program and seemingly got back most of my data - including the word docs i mentioned previously. i then completed the o/s installation. however when i open these docs now, many of them open in the manner that i mentioned befo "garbled letters, symbols and whatnot." my issue has nothing to do with an update. before all this happened, i was interested in updating word, but the ms site indicated there were none to be had. so do you have any other suggestions? ~k "Graham Mayor" wrote: You could uninstall the update that caused the problem, which will replace the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k . |
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#5
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
graham,
there wasn't any 'update' that caused the problem. the problem arose as a result of a data recovery process. here is what happened: a repair needed to be done in my o/s (xp, sp3), so i ran the restore disc for my system. however there was not a point in this process that gave me the option of 'repairing,' only 're-installing.' there are 5 steps involved in this: gathering data, updating, preparing to install, installing, and finalizing. unfortunately, i did not discover this issue until just before the 4th step - so i stopped the repairing attempt at that point. when i tried to get to my desktop, my computer indicated that the o/s installation was incomplete and needed to finish, but i did not want to loose my data. so instead, i ran a data recovery program and seemingly got back most of my data - including the word docs i mentioned previously. i then completed the o/s installation. however when i open these docs now, many of them open in the manner that i mentioned befo "garbled letters, symbols and whatnot." my issue has nothing to do with an update. before all this happened, i was interested in updating word, but the ms site indicated there were none to be had. so do you have any other suggestions? ~k "Graham Mayor" wrote: You could uninstall the update that caused the problem, which will replace the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k . |
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#6
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
Unless you have a separate backup of the document files you may be out of
luck. It seems that the data recovery was not as complete as you would have hoped. If you want to send me one of the 'documents' to have a look at, I *may* be able to tell if there is anything to recover from it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "kipg" wrote in message ... graham, there wasn't any 'update' that caused the problem. the problem arose as a result of a data recovery process. here is what happened: a repair needed to be done in my o/s (xp, sp3), so i ran the restore disc for my system. however there was not a point in this process that gave me the option of 'repairing,' only 're-installing.' there are 5 steps involved in this: gathering data, updating, preparing to install, installing, and finalizing. unfortunately, i did not discover this issue until just before the 4th step - so i stopped the repairing attempt at that point. when i tried to get to my desktop, my computer indicated that the o/s installation was incomplete and needed to finish, but i did not want to loose my data. so instead, i ran a data recovery program and seemingly got back most of my data - including the word docs i mentioned previously. i then completed the o/s installation. however when i open these docs now, many of them open in the manner that i mentioned befo "garbled letters, symbols and whatnot." my issue has nothing to do with an update. before all this happened, i was interested in updating word, but the ms site indicated there were none to be had. so do you have any other suggestions? ~k "Graham Mayor" wrote: You could uninstall the update that caused the problem, which will replace the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k . |
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#7
Posted to microsoft.public.word.docmanagement
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recovered word docs not opening correctly
Unless you have a separate backup of the document files you may be out of
luck. It seems that the data recovery was not as complete as you would have hoped. If you want to send me one of the 'documents' to have a look at, I *may* be able to tell if there is anything to recover from it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org "kipg" wrote in message ... graham, there wasn't any 'update' that caused the problem. the problem arose as a result of a data recovery process. here is what happened: a repair needed to be done in my o/s (xp, sp3), so i ran the restore disc for my system. however there was not a point in this process that gave me the option of 'repairing,' only 're-installing.' there are 5 steps involved in this: gathering data, updating, preparing to install, installing, and finalizing. unfortunately, i did not discover this issue until just before the 4th step - so i stopped the repairing attempt at that point. when i tried to get to my desktop, my computer indicated that the o/s installation was incomplete and needed to finish, but i did not want to loose my data. so instead, i ran a data recovery program and seemingly got back most of my data - including the word docs i mentioned previously. i then completed the o/s installation. however when i open these docs now, many of them open in the manner that i mentioned befo "garbled letters, symbols and whatnot." my issue has nothing to do with an update. before all this happened, i was interested in updating word, but the ms site indicated there were none to be had. so do you have any other suggestions? ~k "Graham Mayor" wrote: You could uninstall the update that caused the problem, which will replace the older converter - Run the Windows Control Panel add or remove programs. Check the box at the top of the dialog to show updates. Locate the update 973904 and uninstall it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org .. "kipg" wrote in message ... this pertains only to word 2000 office professional! i recently had to do a data recovery from my hd, among which were many .doc files (office2000). having them back on my system (xp, 32k), i notice that when i roll the cursor over the file names, i see the various mb file sizes - and all that looks 'normal.' HOWEVER when i actually click to open these various documents, i got an error message regarding the converter mswrd632. i looked up this error and performed the deletion of the registry key concerning wordpad6 (i actually exported the key to my desktop in case i need it). i now no longer get the error message, but when the recovered word document opens, it is full of garbled letters, symbols and whatnot. in a word: unreadable/usable. this problem only exists on these newly recovered documents - not my newly created/saved docs - and in case you were curious - these recovered docs, were not initially infected -and, as i already mentioned, appear to have the correct mb size. both the older recovered docs and newer ones were both created by the same program (word 2000 office professional). how do i make these recovered word docs 'normal'? i had the idea that if i uninstalled my office 2000 suite and then reinstalled it - this might do the trick. but i don't know. Any other suggestion? oh, and i run xp, sp2 (yeah, i know i should have sp3, but i don't yet. if you think it makes a difference, please elaborate). otherwise, thanks for any help! ~k . |
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