I have Word 2002 (10.2627.2625) on my ME PC and cant open some documents
(WORD but also aplies to ADOBE) emailed to me.
Latest example is from a user with a XP PC running WORD 2002 (10.4524.4219).
I have searched the KB and tried creating the RepairSmartTags key in the
Registry and have also disabled the Office Plug-In in Norton AV.
However I am still unable to open the emailed files even though they have
been resent. Files have been sent and received using Outlook.
I also have ZoneAlarm Pro installed.
Any more ideas as to what is going wriong here will be gratefully received!

G'day "Richard JBM" Richard ,

Have you tried saving the attachments onto the hard disk and opening
from there? I tend to zip files before sending to avoid this problem.


Steve Hudson - Word Heretic

steve from wordheretic.com (Email replies require payment)
Without prejudice


"Richard JBM" Richard reckoned:

I have Word 2002 (10.2627.2625) on my ME PC and cant open some documents
(WORD but also aplies to ADOBE) emailed to me.
Latest example is from a user with a XP PC running WORD 2002 (10.4524.4219).
I have searched the KB and tried creating the RepairSmartTags key in the
Registry and have also disabled the Office Plug-In in Norton AV.
However I am still unable to open the emailed files even though they have
been resent. Files have been sent and received using Outlook.
I also have ZoneAlarm Pro installed.
Any more ideas as to what is going wriong here will be gratefully received!