Home |
Search |
Today's Posts |
#1
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
Hello (again):
I'm writing about Word 2002 running on Windows XP SP 2. For a while I had this problem: Any changes I made to normal.dot were only saved until I restarted my computer. Once I restarted my computer, normal.dot reverted to default settings. I actually posted about this once before and received a helpful reply explaining that if I was running Acrobat Reader 7 - which I was at the time I posted - then Acrobat Reader could be the problem. (A link explained why.) To test this possibility, I uninstalled Acrobat Reader 7 (never liked it anyway) and restarted my computer. Then I customized normal.dot (through Word's Tools | Options, natch). My settings held until I restarted my computer and then...back to defaults! So, it seems Acrobat Reader was not causing this problem. I thought my security software - Kaspersky Internet Security 6 - might be interfering. However, a review of the program's logs showed no action had been taken against Word. Finally, I tried this experiment: I opened normal.dot in Word, made my changes in Tools | Options, and saved the file as normal.dot. In other words, I forced normal.dot to change. TA DA - this worked. I don't mind making changes this way - heck, I hardly ever change normal.dot - but if someone could suggest why I can't change Word's global template I would love to fix this. As a possible additional clue: When changes to normal.dot weren't saving, Word would also open in full screen. Thanks for any suggestions. Earl Grey |
#2
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
If you understood that Adobe Reader 7 was the problem, you misunderstood.
The problem is Adobe Acrobat 7, which is an entirely different program. There is no problem with Adobe Reader. But whatever is causing your problem is having the same effect: it is marking Normal.dot as being saved so that you are not prompted to save it when you quit Word. You don't actually have to open Normal.dot for editing, however; you can, as explained in http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by pressing Shift while clicking File, then clicking Save All. This forces a save of all open documents and templates, including Normal.dot (you can cancel a Save As for any open unsaved documents). At a guess, there is some Word add-in that is causing the problem, so your task is to find what add-ins are present and eliminate them one by one as the culprit. For help in determining what add-ins are installed, see http://word.mvps.org/FAQs/Customizat...sInstalled.htm. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Earl Grey" wrote in message ... Hello (again): I'm writing about Word 2002 running on Windows XP SP 2. For a while I had this problem: Any changes I made to normal.dot were only saved until I restarted my computer. Once I restarted my computer, normal.dot reverted to default settings. I actually posted about this once before and received a helpful reply explaining that if I was running Acrobat Reader 7 - which I was at the time I posted - then Acrobat Reader could be the problem. (A link explained why.) To test this possibility, I uninstalled Acrobat Reader 7 (never liked it anyway) and restarted my computer. Then I customized normal.dot (through Word's Tools | Options, natch). My settings held until I restarted my computer and then...back to defaults! So, it seems Acrobat Reader was not causing this problem. I thought my security software - Kaspersky Internet Security 6 - might be interfering. However, a review of the program's logs showed no action had been taken against Word. Finally, I tried this experiment: I opened normal.dot in Word, made my changes in Tools | Options, and saved the file as normal.dot. In other words, I forced normal.dot to change. TA DA - this worked. I don't mind making changes this way - heck, I hardly ever change normal.dot - but if someone could suggest why I can't change Word's global template I would love to fix this. As a possible additional clue: When changes to normal.dot weren't saving, Word would also open in full screen. Thanks for any suggestions. Earl Grey |
#3
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
To add to Suzanne's reply, we were recently informed by another user that a
disk cleaner utility (I think it was called CC cleaner) was causing this problem too. -- Terry Farrell - MS Word MVP "Suzanne S. Barnhill" wrote in message ... If you understood that Adobe Reader 7 was the problem, you misunderstood. The problem is Adobe Acrobat 7, which is an entirely different program. There is no problem with Adobe Reader. But whatever is causing your problem is having the same effect: it is marking Normal.dot as being saved so that you are not prompted to save it when you quit Word. You don't actually have to open Normal.dot for editing, however; you can, as explained in http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by pressing Shift while clicking File, then clicking Save All. This forces a save of all open documents and templates, including Normal.dot (you can cancel a Save As for any open unsaved documents). At a guess, there is some Word add-in that is causing the problem, so your task is to find what add-ins are present and eliminate them one by one as the culprit. For help in determining what add-ins are installed, see http://word.mvps.org/FAQs/Customizat...sInstalled.htm. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Earl Grey" wrote in message ... Hello (again): I'm writing about Word 2002 running on Windows XP SP 2. For a while I had this problem: Any changes I made to normal.dot were only saved until I restarted my computer. Once I restarted my computer, normal.dot reverted to default settings. I actually posted about this once before and received a helpful reply explaining that if I was running Acrobat Reader 7 - which I was at the time I posted - then Acrobat Reader could be the problem. (A link explained why.) To test this possibility, I uninstalled Acrobat Reader 7 (never liked it anyway) and restarted my computer. Then I customized normal.dot (through Word's Tools | Options, natch). My settings held until I restarted my computer and then...back to defaults! So, it seems Acrobat Reader was not causing this problem. I thought my security software - Kaspersky Internet Security 6 - might be interfering. However, a review of the program's logs showed no action had been taken against Word. Finally, I tried this experiment: I opened normal.dot in Word, made my changes in Tools | Options, and saved the file as normal.dot. In other words, I forced normal.dot to change. TA DA - this worked. I don't mind making changes this way - heck, I hardly ever change normal.dot - but if someone could suggest why I can't change Word's global template I would love to fix this. As a possible additional clue: When changes to normal.dot weren't saving, Word would also open in full screen. Thanks for any suggestions. Earl Grey |
#4
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
Thanks for the reminder, Terry. I keep forgetting about CC Cleaner.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Terry Farrell" wrote in message ... To add to Suzanne's reply, we were recently informed by another user that a disk cleaner utility (I think it was called CC cleaner) was causing this problem too. -- Terry Farrell - MS Word MVP "Suzanne S. Barnhill" wrote in message ... If you understood that Adobe Reader 7 was the problem, you misunderstood. The problem is Adobe Acrobat 7, which is an entirely different program. There is no problem with Adobe Reader. But whatever is causing your problem is having the same effect: it is marking Normal.dot as being saved so that you are not prompted to save it when you quit Word. You don't actually have to open Normal.dot for editing, however; you can, as explained in http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by pressing Shift while clicking File, then clicking Save All. This forces a save of all open documents and templates, including Normal.dot (you can cancel a Save As for any open unsaved documents). At a guess, there is some Word add-in that is causing the problem, so your task is to find what add-ins are present and eliminate them one by one as the culprit. For help in determining what add-ins are installed, see http://word.mvps.org/FAQs/Customizat...sInstalled.htm. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgrou p so all may benefit. "Earl Grey" wrote in message ... Hello (again): I'm writing about Word 2002 running on Windows XP SP 2. For a while I had this problem: Any changes I made to normal.dot were only saved until I restarted my computer. Once I restarted my computer, normal.dot reverted to default settings. I actually posted about this once before and received a helpful reply explaining that if I was running Acrobat Reader 7 - which I was at the time I posted - then Acrobat Reader could be the problem. (A link explained why.) To test this possibility, I uninstalled Acrobat Reader 7 (never liked it anyway) and restarted my computer. Then I customized normal.dot (through Word's Tools | Options, natch). My settings held until I restarted my computer and then...back to defaults! So, it seems Acrobat Reader was not causing this problem. I thought my security software - Kaspersky Internet Security 6 - might be interfering. However, a review of the program's logs showed no action had been taken against Word. Finally, I tried this experiment: I opened normal.dot in Word, made my changes in Tools | Options, and saved the file as normal.dot. In other words, I forced normal.dot to change. TA DA - this worked. I don't mind making changes this way - heck, I hardly ever change normal.dot - but if someone could suggest why I can't change Word's global template I would love to fix this. As a possible additional clue: When changes to normal.dot weren't saving, Word would also open in full screen. Thanks for any suggestions. Earl Grey |
#5
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
Hello again:
Thanks for your help. Apologies to Suzanne for misunderstanding your original reply. Yes, I have Acrobat Reader, not Acrobat itself. In any case, it's good to know that Shift+File+Save All is an option. Unfortunately, saving normal.dot over itself has proved fruitless. The problem is back. And since I have no add-ins installed in Word, the finger is pointing at CCleaner. I have been using CCleaner for a while but have not experienced a problem with normal.dot until recently. It might be that an update to the program that is causing my problem. The thing is, CCleaner is set to run at every restart, and the global template did not reset itself for the first few restarts. My settings in normal.dot seem to survive several restarts and opening/closings of Word, but eventually the defaults return. Something is getting in the way. I'll have to do some experimenting to identify a culprit. Earl Grey Suzanne S. Barnhill wrote: Thanks for the reminder, Terry. I keep forgetting about CC Cleaner. |
#6
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
Apparently CC Cleaner screws up Word's registry settings so don't use it!
You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Earl Grey wrote: Hello again: Thanks for your help. Apologies to Suzanne for misunderstanding your original reply. Yes, I have Acrobat Reader, not Acrobat itself. In any case, it's good to know that Shift+File+Save All is an option. Unfortunately, saving normal.dot over itself has proved fruitless. The problem is back. And since I have no add-ins installed in Word, the finger is pointing at CCleaner. I have been using CCleaner for a while but have not experienced a problem with normal.dot until recently. It might be that an update to the program that is causing my problem. The thing is, CCleaner is set to run at every restart, and the global template did not reset itself for the first few restarts. My settings in normal.dot seem to survive several restarts and opening/closings of Word, but eventually the defaults return. Something is getting in the way. I'll have to do some experimenting to identify a culprit. Earl Grey Suzanne S. Barnhill wrote: Thanks for the reminder, Terry. I keep forgetting about CC Cleaner. |
#7
Posted to microsoft.public.word.newusers
|
|||
|
|||
Normal.dot Wasn't Being Saved
Hi Graham:
So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#8
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Folks:
I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#9
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Thanks for the information and confirmation.
Terry "Earl Grey" wrote in message ... Folks: I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#10
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Greetings all:
I have more information to report. The problem of changing Word's settings is, apparently, shared by other disk clean-up programs. There's actually quite a discussion of it in the CCleaner help forum, but I'll quote the gist of it here. This particular note is in regard to Office 2003: "The problem isn't the developer, or the product CCleaner. Any other cleaning app that also offers to clean Office 2003 will probably result in the same problem because Microsoft placed some of the MRU lists within the actual settings such is the case in Word 2003. Hence the reason to only clean the list inside of Word 2003, and not use any other program to do it. To my knowledge that's the only way to clean Word 2003 without losing all settings." "A tip before using any cleaning program on MS Office 2003 is to go into: Start All Programs Microsoft Office Microsoft Office Tools Microsoft Office 2003 Save My Settings Wizard. With Microsoft Office 2003 Save My Settings Wizard you can also restore your settings, and it works like a charm between WinXP re-installs too." The full discussion is he http://forum.ccleaner.com/index.php?showtopic=8116 So it isn't anyone's 'fault' really. It's just the way it is. Earl Grey Terry Farrell wrote: Thanks for the information and confirmation. Terry "Earl Grey" wrote in message ... Folks: I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#11
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Understood. Thanks. I don't have CCleaner so is it possible to make CCleaner
skip Office 2003 during a clean up? Terry "Earl Grey" wrote in message ... Greetings all: I have more information to report. The problem of changing Word's settings is, apparently, shared by other disk clean-up programs. There's actually quite a discussion of it in the CCleaner help forum, but I'll quote the gist of it here. This particular note is in regard to Office 2003: "The problem isn't the developer, or the product CCleaner. Any other cleaning app that also offers to clean Office 2003 will probably result in the same problem because Microsoft placed some of the MRU lists within the actual settings such is the case in Word 2003. Hence the reason to only clean the list inside of Word 2003, and not use any other program to do it. To my knowledge that's the only way to clean Word 2003 without losing all settings." "A tip before using any cleaning program on MS Office 2003 is to go into: Start All Programs Microsoft Office Microsoft Office Tools Microsoft Office 2003 Save My Settings Wizard. With Microsoft Office 2003 Save My Settings Wizard you can also restore your settings, and it works like a charm between WinXP re-installs too." The full discussion is he http://forum.ccleaner.com/index.php?showtopic=8116 So it isn't anyone's 'fault' really. It's just the way it is. Earl Grey Terry Farrell wrote: Thanks for the information and confirmation. Terry "Earl Grey" wrote in message ... Folks: I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#12
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Hi Terry:
In the program's Cleaner | Applications menu, the user places a check mark next to applications they want CCleaner to clean (of selected cached values). Simply removing the check mark from 'Office XP' or 'Office 2003' or whatever version of Office is listed in the Applications tab means that CCleaner will skip the program during a cleaning. Earl Grey Terry Farrell wrote: Understood. Thanks. I don't have CCleaner so is it possible to make CCleaner skip Office 2003 during a clean up? Terry "Earl Grey" wrote in message ... Greetings all: I have more information to report. The problem of changing Word's settings is, apparently, shared by other disk clean-up programs. There's actually quite a discussion of it in the CCleaner help forum, but I'll quote the gist of it here. This particular note is in regard to Office 2003: "The problem isn't the developer, or the product CCleaner. Any other cleaning app that also offers to clean Office 2003 will probably result in the same problem because Microsoft placed some of the MRU lists within the actual settings such is the case in Word 2003. Hence the reason to only clean the list inside of Word 2003, and not use any other program to do it. To my knowledge that's the only way to clean Word 2003 without losing all settings." "A tip before using any cleaning program on MS Office 2003 is to go into: Start All Programs Microsoft Office Microsoft Office Tools Microsoft Office 2003 Save My Settings Wizard. With Microsoft Office 2003 Save My Settings Wizard you can also restore your settings, and it works like a charm between WinXP re-installs too." The full discussion is he http://forum.ccleaner.com/index.php?showtopic=8116 So it isn't anyone's 'fault' really. It's just the way it is. Earl Grey Terry Farrell wrote: Thanks for the information and confirmation. Terry "Earl Grey" wrote in message ... Folks: I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
#13
Posted to microsoft.public.word.newusers
|
|||
|
|||
FOLLOW UP Normal.dot Wasn't Being Saved
Cheers for that.
Terry "Earl Grey" wrote in message ... Hi Terry: In the program's Cleaner | Applications menu, the user places a check mark next to applications they want CCleaner to clean (of selected cached values). Simply removing the check mark from 'Office XP' or 'Office 2003' or whatever version of Office is listed in the Applications tab means that CCleaner will skip the program during a cleaning. Earl Grey Terry Farrell wrote: Understood. Thanks. I don't have CCleaner so is it possible to make CCleaner skip Office 2003 during a clean up? Terry "Earl Grey" wrote in message ... Greetings all: I have more information to report. The problem of changing Word's settings is, apparently, shared by other disk clean-up programs. There's actually quite a discussion of it in the CCleaner help forum, but I'll quote the gist of it here. This particular note is in regard to Office 2003: "The problem isn't the developer, or the product CCleaner. Any other cleaning app that also offers to clean Office 2003 will probably result in the same problem because Microsoft placed some of the MRU lists within the actual settings such is the case in Word 2003. Hence the reason to only clean the list inside of Word 2003, and not use any other program to do it. To my knowledge that's the only way to clean Word 2003 without losing all settings." "A tip before using any cleaning program on MS Office 2003 is to go into: Start All Programs Microsoft Office Microsoft Office Tools Microsoft Office 2003 Save My Settings Wizard. With Microsoft Office 2003 Save My Settings Wizard you can also restore your settings, and it works like a charm between WinXP re-installs too." The full discussion is he http://forum.ccleaner.com/index.php?showtopic=8116 So it isn't anyone's 'fault' really. It's just the way it is. Earl Grey Terry Farrell wrote: Thanks for the information and confirmation. Terry "Earl Grey" wrote in message ... Folks: I asked about this issue on the CCleaner support forum. Several users have reported the same problem, so the developers are doing some investigating. I'm confident there will be a fix soon. Earl Grey Earl Grey wrote: Hi Graham: So far it appears that CCleaner is the culprit. I'm still using it, however I have prevented it from affecting Office programs (a simple matter of removing a check mark.) CCleaner is just a handy way to clear caches, TIF, etc. (It also includes a so-called registry cleaner which I do not use.) It has been problem-free until recently, which leads me to suspect that a recent update to the program is causing the trouble. If my theory ultimately proves wrong I'll have your instructions handy. Thanks for your help. Earl Grey Graham Mayor wrote: Apparently CC Cleaner screws up Word's registry settings so don't use it! You may have to delete the settings sub key of the data key in the registry in order for Word to rebuild it (see http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find it. With that fixed, you can re-input your preferred settings. I would recommend renaming normal.dot to oldnormal.dot (which will allow Word to rebuild that) and repairing Word also. You can then copy your macros etc from the oldnormal.dot to the new one using the organizer - see also http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...peningWord.htm |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Normal.dot Saved Every Exit | Microsoft Word Help | |||
How do I ensure that autotext settings get saved in Normal.dot? | Microsoft Word Help | |||
The NORMAL.DOT file gets saved | Microsoft Word Help | |||
Word automatically saved changes to the normal.dot template | Microsoft Word Help | |||
Style change not saved to Normal.dot | Microsoft Word Help |