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#1
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Hyperlink - Ctrl + Click not working
We have a document that a user setup with a table of contents. She setup the
hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. |
#2
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Jspagnoli wrote:
We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#3
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Thanks for the reply - however, we have already tried that and it does not
work on this particular PC either way. It does work on another person in her departments PC. Do you think a re-install of Office 2003 may be in order? Any help is greatly appreciated. Thanks again. "Jay Freedman" wrote: Jspagnoli wrote: We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#4
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I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry entries, so the very things that usually cause problems are *not* replaced (unless you want to go for a full nuke of Windows, reformat and start over g). Your wording is a bit inexact -- is the failure of the TOC links happening only on one machine in the department? The same document file, copied to other users' machines, does work properly? On the problem machine, can you create hyperlinks and a TOC in a new document, and do they work? What happens if you swap keyboards with another machine (maybe the Ctrl key doesn't work)? If it is a software problem in Word on one machine, the thing that's most likely to fix it is deleting and rebuilding Word's Data key in the registry, as described at http://word.mvps.org/faqs/customizat...eySettings.htm. That key is where options such as Ctrl+click are permanently stored. Before you do anything, read all the way through the article, especially the part about saving preferences so they can be reloaded. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Jspagnoli wrote: Thanks for the reply - however, we have already tried that and it does not work on this particular PC either way. It does work on another person in her departments PC. Do you think a re-install of Office 2003 may be in order? Any help is greatly appreciated. Thanks again. "Jay Freedman" wrote: Jspagnoli wrote: We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#5
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Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same OU/department can. We have a restictive group policy, that ALL users have in effect, but that would mean all users would be having this issue. However, this message pops up when this particular user tries to do the hyperlinks within Word: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system adminstrator." So, even though it leans towards a GPO issue, it does not make logical sense. Any more advice/suggestions would be greatly appreciated. Thanks again. "Jay Freedman" wrote: I think a reinstall will *not* help -- it almost never does, because by design the uninstaller doesn't remove any modified templates or registry entries, so the very things that usually cause problems are *not* replaced (unless you want to go for a full nuke of Windows, reformat and start over g). Your wording is a bit inexact -- is the failure of the TOC links happening only on one machine in the department? The same document file, copied to other users' machines, does work properly? On the problem machine, can you create hyperlinks and a TOC in a new document, and do they work? What happens if you swap keyboards with another machine (maybe the Ctrl key doesn't work)? If it is a software problem in Word on one machine, the thing that's most likely to fix it is deleting and rebuilding Word's Data key in the registry, as described at http://word.mvps.org/faqs/customizat...eySettings.htm. That key is where options such as Ctrl+click are permanently stored. Before you do anything, read all the way through the article, especially the part about saving preferences so they can be reloaded. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Jspagnoli wrote: Thanks for the reply - however, we have already tried that and it does not work on this particular PC either way. It does work on another person in her departments PC. Do you think a re-install of Office 2003 may be in order? Any help is greatly appreciated. Thanks again. "Jay Freedman" wrote: Jspagnoli wrote: We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#6
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Well, it wouldn't be the first time an error message pointed in a
bogus direction, and I still think it'll turn out to be some corruption in the Data key. But if it is related to a GPO restriction, that's outside my area of expertise. You could post the question to the microsoft.public.office.setup newsgroup, where you're more likely to find someone who knows about group policies. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Tue, 3 May 2005 12:15:03 -0700, Jspagnoli wrote: Thanks for the advice - I will look at that article. And yes, this user cannot access hyperlinks in Word no matter what file. Yet others in the same OU/department can. We have a restictive group policy, that ALL users have in effect, but that would mean all users would be having this issue. However, this message pops up when this particular user tries to do the hyperlinks within Word: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system adminstrator." So, even though it leans towards a GPO issue, it does not make logical sense. Any more advice/suggestions would be greatly appreciated. Thanks again. "Jay Freedman" wrote: I think a reinstall will *not* help -- it almost never does, because by design the uninstaller doesn't remove any modified templates or registry entries, so the very things that usually cause problems are *not* replaced (unless you want to go for a full nuke of Windows, reformat and start over g). Your wording is a bit inexact -- is the failure of the TOC links happening only on one machine in the department? The same document file, copied to other users' machines, does work properly? On the problem machine, can you create hyperlinks and a TOC in a new document, and do they work? What happens if you swap keyboards with another machine (maybe the Ctrl key doesn't work)? If it is a software problem in Word on one machine, the thing that's most likely to fix it is deleting and rebuilding Word's Data key in the registry, as described at http://word.mvps.org/faqs/customizat...eySettings.htm. That key is where options such as Ctrl+click are permanently stored. Before you do anything, read all the way through the article, especially the part about saving preferences so they can be reloaded. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Jspagnoli wrote: Thanks for the reply - however, we have already tried that and it does not work on this particular PC either way. It does work on another person in her departments PC. Do you think a re-install of Office 2003 may be in order? Any help is greatly appreciated. Thanks again. "Jay Freedman" wrote: Jspagnoli wrote: We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#7
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Thanks for the response again but....
I tried resetting the data key using the link you specified, and I also tried it using the Word Troubleshooting Template. Neither of them worked. However, I logged on to another PC in the department as the user in question, and she was able to use the hyperlinks logged on to that PC. I then logged on to the user in question's PC as the user who works, and she was also unable to access the hyperlinks. Our GPO is user specific, not computer-specific, so even though the error seems like it is related to a GPO, I am feeling that it is not related to the GPO, however, I feel it is related to the PC itself. I am now at a dead-end, since everything you have suggested (thanks again), and everything that I have researched, has not worked. Sorry to be a pest, but if you or anyone else has any other suggestions, I am more than willing to try them. We are at the point where we may have to redo the whole PC, but I am really trying to avoid that. Thanks so much in advance. "Jay Freedman" wrote: Well, it wouldn't be the first time an error message pointed in a bogus direction, and I still think it'll turn out to be some corruption in the Data key. But if it is related to a GPO restriction, that's outside my area of expertise. You could post the question to the microsoft.public.office.setup newsgroup, where you're more likely to find someone who knows about group policies. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org On Tue, 3 May 2005 12:15:03 -0700, Jspagnoli wrote: Thanks for the advice - I will look at that article. And yes, this user cannot access hyperlinks in Word no matter what file. Yet others in the same OU/department can. We have a restictive group policy, that ALL users have in effect, but that would mean all users would be having this issue. However, this message pops up when this particular user tries to do the hyperlinks within Word: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system adminstrator." So, even though it leans towards a GPO issue, it does not make logical sense. Any more advice/suggestions would be greatly appreciated. Thanks again. "Jay Freedman" wrote: I think a reinstall will *not* help -- it almost never does, because by design the uninstaller doesn't remove any modified templates or registry entries, so the very things that usually cause problems are *not* replaced (unless you want to go for a full nuke of Windows, reformat and start over g). Your wording is a bit inexact -- is the failure of the TOC links happening only on one machine in the department? The same document file, copied to other users' machines, does work properly? On the problem machine, can you create hyperlinks and a TOC in a new document, and do they work? What happens if you swap keyboards with another machine (maybe the Ctrl key doesn't work)? If it is a software problem in Word on one machine, the thing that's most likely to fix it is deleting and rebuilding Word's Data key in the registry, as described at http://word.mvps.org/faqs/customizat...eySettings.htm. That key is where options such as Ctrl+click are permanently stored. Before you do anything, read all the way through the article, especially the part about saving preferences so they can be reloaded. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Jspagnoli wrote: Thanks for the reply - however, we have already tried that and it does not work on this particular PC either way. It does work on another person in her departments PC. Do you think a re-install of Office 2003 may be in order? Any help is greatly appreciated. Thanks again. "Jay Freedman" wrote: Jspagnoli wrote: We have a document that a user setup with a table of contents. She setup the hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the TOC works, however, when another user in her department does it, it does not work. This may be due to the Group Policy we have in effect, but I am not sure. The group polciy limits users to be allowed to run only approved programs. Does anyone know what executable or file the hyperlinks in the TOC actually use, so that we can add this as an approved program? If not, are there any other suggestions? Thanks in advance. For links within and between Word documents, it isn't a separate program, it's part of Word. When the hyperlinks are to web addresses, then it calls the default browser. Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click to follow hyperlink". If that's unchecked, then just clicking the link without Ctrl should work. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
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