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#1
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
Hello,
since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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#2
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
I have no information about network traffic, but note that at least some
versions of Adobe Acrobat cause other issues with Word; see http://www.gmayor.com/lose_that_adob...at_toolbar.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote: Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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#3
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
Thanks for your answer! The problem exists if at least one 3party plugin is installed. It still exists independet of the Adobe PDFMaker-Plugin. We knew about the Adobe PDF-Maker-Plugin in case of using word templates with embedded macros. The behavior I've described in my post occurs just when opening a word document with the Windows Explorer (double click or context-menu 'open'). If you open a word document with the OpenFile-dialog in Word the SMB-network traffic does not occur. "Stefan Blom" wrote: I have no information about network traffic, but note that at least some versions of Adobe Acrobat cause other issues with Word; see http://www.gmayor.com/lose_that_adob...at_toolbar.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote: Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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#4
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
Uninstall plug-ins one by one until you find the one that does cause the
problem. See also http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote in message ... Thanks for your answer! The problem exists if at least one 3party plugin is installed. It still exists independet of the Adobe PDFMaker-Plugin. We knew about the Adobe PDF-Maker-Plugin in case of using word templates with embedded macros. The behavior I've described in my post occurs just when opening a word document with the Windows Explorer (double click or context-menu 'open'). If you open a word document with the OpenFile-dialog in Word the SMB-network traffic does not occur. "Stefan Blom" wrote: I have no information about network traffic, but note that at least some versions of Adobe Acrobat cause other issues with Word; see http://www.gmayor.com/lose_that_adob...at_toolbar.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote: Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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#5
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
At first, thanks a lot for your assistance!!!
I know about the article you've posted to me "ProblemsStartingWord.html". Now, the strange thing is that any plugin I have installed causes the heavy SMB-requests. So if all plugins are deinstalled, you won't have the heavy SMB-requests. But if at least one plugin is installed you'll have the heavy SMB-requests. So every plugin I mentioned in my first post cause the failure. We tested explicit an original microsoft plugin and it causes the same behavior. I know about following articles: KB322345,KB328237,KB829700,KB830561,KB830903,KB831 129,KB840309,KB840309,KB894463,KB905890,KB918334,K B936596, ms-technet-20080624-improving-network-performance-when-users-access-officexp-2k3-docs.doc -- Ralf Linhard IT-Professional www.lgl.bayern.de "Stefan Blom" wrote: Uninstall plug-ins one by one until you find the one that does cause the problem. See also http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote in message ... Thanks for your answer! The problem exists if at least one 3party plugin is installed. It still exists independet of the Adobe PDFMaker-Plugin. We knew about the Adobe PDF-Maker-Plugin in case of using word templates with embedded macros. The behavior I've described in my post occurs just when opening a word document with the Windows Explorer (double click or context-menu 'open'). If you open a word document with the OpenFile-dialog in Word the SMB-network traffic does not occur. "Stefan Blom" wrote: I have no information about network traffic, but note that at least some versions of Adobe Acrobat cause other issues with Word; see http://www.gmayor.com/lose_that_adob...at_toolbar.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote: Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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#6
Posted to microsoft.public.word.docmanagement
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Word open slowly while 3party plugin is installed
Sorry, I have no more suggestions. :-(
You could try asking in a VBA or developer newsgroup for more knowledgeable assistance. -- Stefan Blom Microsoft Word MVP "Ralf" wrote in message ... At first, thanks a lot for your assistance!!! I know about the article you've posted to me "ProblemsStartingWord.html". Now, the strange thing is that any plugin I have installed causes the heavy SMB-requests. So if all plugins are deinstalled, you won't have the heavy SMB-requests. But if at least one plugin is installed you'll have the heavy SMB-requests. So every plugin I mentioned in my first post cause the failure. We tested explicit an original microsoft plugin and it causes the same behavior. I know about following articles: KB322345,KB328237,KB829700,KB830561,KB830903,KB831 129,KB840309,KB840309,KB894463,KB905890,KB918334,K B936596, ms-technet-20080624-improving-network-performance-when-users-access-officexp-2k3-docs.doc -- Ralf Linhard IT-Professional www.lgl.bayern.de "Stefan Blom" wrote: Uninstall plug-ins one by one until you find the one that does cause the problem. See also http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote in message ... Thanks for your answer! The problem exists if at least one 3party plugin is installed. It still exists independet of the Adobe PDFMaker-Plugin. We knew about the Adobe PDF-Maker-Plugin in case of using word templates with embedded macros. The behavior I've described in my post occurs just when opening a word document with the Windows Explorer (double click or context-menu 'open'). If you open a word document with the OpenFile-dialog in Word the SMB-network traffic does not occur. "Stefan Blom" wrote: I have no information about network traffic, but note that at least some versions of Adobe Acrobat cause other issues with Word; see http://www.gmayor.com/lose_that_adob...at_toolbar.htm. -- Stefan Blom Microsoft Word MVP "Ralf" wrote: Hello, since a half a year we found following interesting problem with word 2003 while opening a word document on a fileserver and have no solution. Prerequisits: - native Windows XP SP2 installation and all security patches - Office 2003 Professional SP3 and all security patches - any 3party Word-Plugin; We've tested it with - PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International Character Toolbar-Plugin (Mircosoft) - We've tested it with a Windows Server 2003 Standard based fileserver and a NetApp FAS based Fileserver. Now following SMB network traffic behaviour will occur "only" if you open a Word-document by the Windows Explorer interface - e.g. by double click or "open" by the context menu: 4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO 4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request, QUERY_PATH_INFO, Query File Basic Info, Path: \Software\_Progs\Windows\Installation 4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response, QUERY_PATH_INFO (this is an excerpt by Wireshark - sequencno,time,source,destination,smb-request) Depending on which plugin is installed you'll have the same SMB-request in this manner 30 to 250 times in average. We measerud also values of hundrets of the same SMB request. After then a document will be opened. This behavior cause a lot of unnessessary network traffic and an opening process can take several minutes! (max measured value is about 25min) We have about 1000 employees, ~800 people work over LAN and about ~200 work over WAN on different locations. Does anybody have seen this strange behavior too or similar experience? Thanks for anticipation! -- Ralf Linhard IT-Professional www.lgl.bayern.de |
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