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#1
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Not responding on closing error
Word hangs when I try to close the program. Either there is an error message
"MS Word has encountered an problem and needs to close" or there is no message and I must try to close it using the TaskBar whereupon the message is the "the program is not responding" in case I had not noticed. This is a new problem. I have regularly sent in error reports with no response. I have uninstalled and reinstalled, run the repair utility, renamed and recreated the normal.dot file, sacrificed chickens to the computer gods, all to no avail. Short of buying an Apple - what next? |
#2
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See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org exasperated wrote: Word hangs when I try to close the program. Either there is an error message "MS Word has encountered an problem and needs to close" or there is no message and I must try to close it using the TaskBar whereupon the message is the "the program is not responding" in case I had not noticed. This is a new problem. I have regularly sent in error reports with no response. I have uninstalled and reinstalled, run the repair utility, renamed and recreated the normal.dot file, sacrificed chickens to the computer gods, all to no avail. Short of buying an Apple - what next? |
#3
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Graham - Thanks for the reply, all very useful to know but I could find
nothing in the various pages you listed that addresses the problem. Word hangs when I try to close it, obliging me to right click to bring up the "program not responding" error and force it to close. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org exasperated wrote: Word hangs when I try to close the program. Either there is an error message "MS Word has encountered an problem and needs to close" or there is no message and I must try to close it using the TaskBar whereupon the message is the "the program is not responding" in case I had not noticed. This is a new problem. I have regularly sent in error reports with no response. I have uninstalled and reinstalled, run the repair utility, renamed and recreated the normal.dot file, sacrificed chickens to the computer gods, all to no avail. Short of buying an Apple - what next? |
#4
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Did you work through the trouble shooting tips, or just not recognize
anything that might be relevant? Crashes are usually the result of external influences and these links address those. Also update your display and printer drivers (if updates are available). -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org exasperated wrote: Graham - Thanks for the reply, all very useful to know but I could find nothing in the various pages you listed that addresses the problem. Word hangs when I try to close it, obliging me to right click to bring up the "program not responding" error and force it to close. "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by http://word.mvps.org/FAQs/AppErrors/...peningWord.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org exasperated wrote: Word hangs when I try to close the program. Either there is an error message "MS Word has encountered an problem and needs to close" or there is no message and I must try to close it using the TaskBar whereupon the message is the "the program is not responding" in case I had not noticed. This is a new problem. I have regularly sent in error reports with no response. I have uninstalled and reinstalled, run the repair utility, renamed and recreated the normal.dot file, sacrificed chickens to the computer gods, all to no avail. Short of buying an Apple - what next? |
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