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#1
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Comments randomly disappear and reappear in Reviewing Pane in Word 2003
With Office 2003 SP1, I frequently experience a problem in Word in
which comments whose reference marks appear in the main body of a document suddenly disappear from the open reviewing pane. There are two parts to this problem. Part 1 Assume the reviewing pane is open and the markers for comments 21 through 28 are visible in the main body pane. Clicking between comments 23 and 24 and adding a new comment opens a new, blank comment 24 in the reviewing pane. As I enter the text for this comment, the entire comment is suddenly removed form the display and the reviewing pane now shows comment 23 followed by comment 25 (the original comment 24). Meanwhile, in the main body pane the marker for the new comment 24 remains. Mousing around the two panes, and closing and opening the reviewing pane can sometimes result in the display of the new comment, but only temporarily. Before I can select it, it vanishes again. The new comment 24 does exist, and its text can be viewed by hovering the mouse over its marker in the main body pane, but it cannot be accessed for editing in the reviewing pane. I have discovered that I can sometimes regain the ability to view and edit the comment by expanding the window to full screen. Once I bring the application back to less than full screen I am subject to the problem recurring. It should be noted that the only comments that seem to experience the problems are ones that are being newly added during this instantiation of Word. Comments added during a previous session are not effected. Part 2 There are also cases in which the new blank comment remains displayed, but as text is being entered, some portion of it vanishes into thin air, never to be seen again. If anyone has any insights into the source and, more importantly, the fix for this problem I would be deeply grateful. |
#2
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Comments randomly disappear and reappear in Reviewing Pane in Word 2003
Hi Dedawson,
With Office 2003 SP1, I frequently experience a problem in Word in which comments whose reference marks appear in the main body of a document suddenly disappear from the open reviewing pane. There are two parts to this problem. I've seen things along these lines with the last two versions of Word. Generally, they've cropped up in documents generated in Word 2000 or earlier, or created from Word 2000 or earlier templates, or in (slightly) damaged documents. If you copy all but the last paragraph mark of such a problem file into a new Word document, generated from a Word 2003 Normal.dot file, does the comment-display settle down? If not, or if you're also seeing this new documents, created from a Word 2003-generated template, then I'd try updating the graphics card driver. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#3
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Comments randomly disappear and reappear in Reviewing Pane in Word 2003
Hi Cindy,
Thanks for your thoughts. The document in question came from another division of our company, whose knowledge of and use of Word is, at best, shall we say 'challenged'. From the looks of things, it was created by cutting and pasting text from a number of other documents, so there's no telling how many different versions of Word have been stirred into it. The fact that the ActiveDocument.ListTemplates.Count is 192 tells me its been around the block a few times. I would not be the least bit surprised if this is in some contributing to the problem. All documents we create here are based upon templates we have built using VBA to provide named list templates for keeping our numbering problems to a minimum. I can't recall having experienced the problem with documents we have generated in this manner, even though we cut and paste freely between them. (By the way, thanks to the other MVPs who suggested building templates from VBA; that is indeed the only way to go). As for copying all but the last paragraph mark to a new file based upon a clean template does not solve the problem. Note, however, that while copying in this manner leaves behind some types of document problems, it doesn't leave them all; e.g. the List Templates problems remain. Looks like I'll have to play around with this document (and a few others) to see if I can confirm that the problem is being driven by corruption of the document itself. I suppose if I copy and Paste Special | Unformatted Text into a new document based upon a clean template and re-enter the comments without the problem recurring I'll have my answer. I just hate to have to go through that because the document is over 200 pages. It could also be, as you suggested, that its a video driver issue. Given that I've seen this problem on both old and new boxes (with up to date drivers and plenty of memory) however, I suspect that its more likely a Word issue. In any event, if I'm able to come up with any definitive cause, I'll post it here. Thanks again for your time. david dawson |
#4
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Comments randomly disappear and reappear in Reviewing Pane in Word 2003
Hi Dedawson,
From the looks of things, it was created by cutting and pasting text from a number of other documents, so there's no telling how many different versions of Word have been stirred into it. The fact that the ActiveDocument.ListTemplates.Count is 192 tells me its been around the block a few times. I would not be the least bit surprised if this is in some contributing to the problem. ouch Yes... As for copying all but the last paragraph mark to a new file based upon a clean template does not solve the problem. Note, however, that while copying in this manner leaves behind some types of document problems, it doesn't leave them all; e.g. the List Templates problems remain. Interesting. Very interesting. That process should drop all list templates that aren't currently used in the paragraphs copied. Looks like I'll have to play around with this document (and a few others) to see if I can confirm that the problem is being driven by corruption of the document itself. I suppose if I copy and Paste Special | Unformatted Text into a new document based upon a clean template and re-enter the comments without the problem recurring I'll have my answer. I just hate to have to go through that because the document is over 200 pages. Well, something else you can try is saving back to another file format, such as Word 6 RTF, regular RTF, Word's HTML or, with Word 2003, to Word's native XML format. All of these will tend to retain formatting, comments, etc. but drop "obvious" document corruption. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#5
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Comments randomly disappear and reappear in Reviewing Pane in Word 2003
Hi Cindy,
Interesting. Very interesting. That process should drop all list templates that aren't currently used in the paragraphs copied. But it could be that all those list templates are actually used. If other folks copied in chunks from other docs with headers that weren't named, a new set of list templates would have been created. I suppose I could write a bit of code to evaluate all the items to see if there really are any that were copied even though they weren't being used. While I haven't tried saving out to Word XML before, it certainly sounds like a path that's worth investigating. If worse comes to worse, I have some VBA that I wrote a while back that I use to clean up docs with spaghetti'ed list templates. It tags all paragraphs with text labels indicating their style, then does a Paste Special | Unformatted Text of the entire document into a new document (so now everything is Normal) based upon a VBAed template, reads all the text labels, re-assigns styles based upon the labels and then finally removes the labels. I still have to go back and do a little clean-up for items that had direct formatting, but all in all it saves the ongoing list template aggravation. Thanks again for the ideas. david |
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