[Larry Frohman]

I just found I cannot open any doc. or .xls file from Windows Explorer into
Word or Excel (OS: Windows XP, SP2). The same files will open from within
Word or Excel. When trying to open a file, Word (or Excel) opens normally,
but no file is loaded. The file types in the Folder Options of Windows
Explorer are set correctly; rebooting computer did not help and repairing the
installation of Office 2003 did not help. The same problem occurs when trying
to open an attached .doc or .xls file from within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created files in
Word or Excel will not open from within Windows Explorer. My O.S. and
Microsoft Office have been running normally for more than 2 years and the
problem has started only within the past month.
All help will be appreciated. Thanks.

[Graham Mayor]

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file, Word
(or Excel) opens normally, but no file is loaded. The file types in
the Folder Options of Windows Explorer are set correctly; rebooting
computer did not help and repairing the installation of Office 2003
did not help. The same problem occurs when trying to open an attached
.doc or .xls file from within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer. My
O.S. and Microsoft Office have been running normally for more than 2
years and the problem has started only within the past month.
All help will be appreciated. Thanks.

[Larry Frohman]

Thanks for suggestion. I followed it but there was no effect. Note: when
trying to open a .doc (or .xls) file from Explorer, Word opens correctly but
no file loads - I just see the blue-gray background (or in Excel, the
"Personal.xls" file. However, if the program is already open, I get an eeor
message "There was a problem sending the command to the program". Does this
help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file, Word
(or Excel) opens normally, but no file is loaded. The file types in
the Folder Options of Windows Explorer are set correctly; rebooting
computer did not help and repairing the installation of Office 2003
did not help. The same problem occurs when trying to open an attached
.doc or .xls file from within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer. My
O.S. and Microsoft Office have been running normally for more than 2
years and the problem has started only within the past month.
All help will be appreciated. Thanks.

[Graham Mayor]

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect. Note:
when trying to open a .doc (or .xls) file from Explorer, Word opens
correctly but no file loads - I just see the blue-gray background (or
in Excel, the "Personal.xls" file. However, if the program is
already open, I get an eeor message "There was a problem sending the
command to the program". Does this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file,
Word (or Excel) opens normally, but no file is loaded. The file
types in the Folder Options of Windows Explorer are set correctly;
rebooting computer did not help and repairing the installation of
Office 2003 did not help. The same problem occurs when trying to
open an attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer.
My O.S. and Microsoft Office have been running normally for more
than 2 years and the problem has started only within the past month.
All help will be appreciated. Thanks.

[Larry Frohman]

I am using Norton (Symantic) AV but no Office plug-ins available to uncheck
- no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to Word Pad,
it opens normally from Windows Explorer. However, when I change the
association back to Word, the faialure to open is once again present.

My systems manager at work suggests it is a problem in WIndows Explorer and
that I should repair Windows - a drastic fix! Does the fact that the same
problem occurs when I try to open a file (.doc attachment) from Eudora mean
that the problem is not Windows Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect. Note:
when trying to open a .doc (or .xls) file from Explorer, Word opens
correctly but no file loads - I just see the blue-gray background (or
in Excel, the "Personal.xls" file. However, if the program is
already open, I get an eeor message "There was a problem sending the
command to the program". Does this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file,
Word (or Excel) opens normally, but no file is loaded. The file
types in the Folder Options of Windows Explorer are set correctly;
rebooting computer did not help and repairing the installation of
Office 2003 did not help. The same problem occurs when trying to
open an attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer.
My O.S. and Microsoft Office have been running normally for more
than 2 years and the problem has started only within the past month.
All help will be appreciated. Thanks.

[Graham Mayor]

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available to
uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to Word
Pad, it opens normally from Windows Explorer. However, when I change
the association back to Word, the faialure to open is once again
present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does the
fact that the same problem occurs when I try to open a file (.doc
attachment) from Eudora mean that the problem is not Windows Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect. Note:
when trying to open a .doc (or .xls) file from Explorer, Word opens
correctly but no file loads - I just see the blue-gray background
(or in Excel, the "Personal.xls" file. However, if the program is
already open, I get an eeor message "There was a problem sending the
command to the program". Does this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file,
Word (or Excel) opens normally, but no file is loaded. The file
types in the Folder Options of Windows Explorer are set correctly;
rebooting computer did not help and repairing the installation of
Office 2003 did not help. The same problem occurs when trying to
open an attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer.
My O.S. and Microsoft Office have been running normally for more
than 2 years and the problem has started only within the past
month. All help will be appreciated. Thanks.

[Larry Frohman]

Thanks for your attempts to help. However, I do not have any file by the
name of "officeav.dll" in my Symantic (Norton) AV folder. Also, I get no
results when I search for this file on my entire C: drive!

One other observation I made also points to something other than my AV
program. I am able to drag a .doc file from Windows Explorer to my WORD icon
and the file opens normally. It is only when I double click on the file name
that WORD opens normally but the file does not load. Does this help pinpoint
the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available to
uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to Word
Pad, it opens normally from Windows Explorer. However, when I change
the association back to Word, the faialure to open is once again
present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does the
fact that the same problem occurs when I try to open a file (.doc
attachment) from Eudora mean that the problem is not Windows Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove programs
See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect. Note:
when trying to open a .doc (or .xls) file from Explorer, Word opens
correctly but no file loads - I just see the blue-gray background
(or in Excel, the "Personal.xls" file. However, if the program is
already open, I get an eeor message "There was a problem sending the
command to the program". Does this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same files
will open from within Word or Excel. When trying to open a file,
Word (or Excel) opens normally, but no file is loaded. The file
types in the Folder Options of Windows Explorer are set correctly;
rebooting computer did not help and repairing the installation of
Office 2003 did not help. The same problem occurs when trying to
open an attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows Explorer.
My O.S. and Microsoft Office have been running normally for more
than 2 years and the problem has started only within the past
month. All help will be appreciated. Thanks.

[Graham Mayor]

Back to the registration again -Repairing (or reregistering Word) should fix
the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer Tools File Types DOC Advanced Open Edit
Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for your attempts to help. However, I do not have any file by
the name of "officeav.dll" in my Symantic (Norton) AV folder. Also,
I get no results when I search for this file on my entire C: drive!

One other observation I made also points to something other than my AV
program. I am able to drag a .doc file from Windows Explorer to my
WORD icon and the file opens normally. It is only when I double
click on the file name that WORD opens normally but the file does not
load. Does this help pinpoint the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available to
uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to
Word Pad, it opens normally from Windows Explorer. However, when I
change the association back to Word, the faialure to open is once
again present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does the
fact that the same problem occurs when I try to open a file (.doc
attachment) from Eudora mean that the problem is not Windows
Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove
programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect.
Note: when trying to open a .doc (or .xls) file from Explorer,
Word opens correctly but no file loads - I just see the blue-gray
background (or in Excel, the "Personal.xls" file. However, if
the program is already open, I get an eeor message "There was a
problem sending the command to the program". Does this help
pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same
files will open from within Word or Excel. When trying to open
a file, Word (or Excel) opens normally, but no file is loaded.
The file types in the Folder Options of Windows Explorer are
set correctly; rebooting computer did not help and repairing
the installation of Office 2003 did not help. The same problem
occurs when trying to open an attached .doc or .xls file from
within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows
Explorer. My O.S. and Microsoft Office have been running
normally for more than 2 years and the problem has started only
within the past month. All help will be appreciated. Thanks.

[Larry Frohman]

The saga continues- we are getting close but not yet there!

I looked at the file association directly and found one difference from the
example you provided. In the box shown under "Application used to perform
action", there was a %1 added to the end of the line, i.e.,
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde %1

I have been unable to delete the %1 since if I try to do so and close out
the file association windows, when I reopen them, the %1 has reappeared! And,
I still have the same problem opening a .doc file.

I did find a partial fix: If I place quotes around the %1, ("%1") the .doc
file will now open correctly, though I continue to get the error message
"There was a problem in sending the command to the program" each time I open
a file. When I reMove the quotes, the .doc files no longer open and I get
the same error message.

Perhaps if you can help me permanently remove the %1, I should Be OK.
However, I can't figure out how to do so

Thanks for your patience!

"Graham Mayor" wrote:

Back to the registration again -Repairing (or reregistering Word) should fix
the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer Tools File Types DOC Advanced Open Edit
Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for your attempts to help. However, I do not have any file by
the name of "officeav.dll" in my Symantic (Norton) AV folder. Also,
I get no results when I search for this file on my entire C: drive!

One other observation I made also points to something other than my AV
program. I am able to drag a .doc file from Windows Explorer to my
WORD icon and the file opens normally. It is only when I double
click on the file name that WORD opens normally but the file does not
load. Does this help pinpoint the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available to
uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to
Word Pad, it opens normally from Windows Explorer. However, when I
change the association back to Word, the faialure to open is once
again present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does the
fact that the same problem occurs when I try to open a file (.doc
attachment) from Eudora mean that the problem is not Windows
Explorer?

If so, I have run out of ideas and suggestions. Any other thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove
programs See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect.
Note: when trying to open a .doc (or .xls) file from Explorer,
Word opens correctly but no file loads - I just see the blue-gray
background (or in Excel, the "Personal.xls" file. However, if
the program is already open, I get an eeor message "There was a
problem sending the command to the program". Does this help
pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same
files will open from within Word or Excel. When trying to open
a file, Word (or Excel) opens normally, but no file is loaded.
The file types in the Folder Options of Windows Explorer are
set correctly; rebooting computer did not help and repairing
the installation of Office 2003 did not help. The same problem
occurs when trying to open an attached .doc or .xls file from
within my e-mail program (Eudora
6.2) but that program is not at fault because even newly created
files in Word or Excel will not open from within Windows
Explorer. My O.S. and Microsoft Office have been running
normally for more than 2 years and the problem has started only
within the past month. All help will be appreciated. Thanks.

[Graham Mayor]

The %1 is merely a symbol to represent the filename and the quotes are
necessary for filenames that are not DOS compatible.

Plan B

With Word (and Outlook) closed - delete the DOC file association from
Windows Explorer tools folder options
Then re-register Word by typing winword /r in Windows Start Run. If you
don't have the setup files on your hard drive, you will need the Office disc
handy.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
The saga continues- we are getting close but not yet there!

I looked at the file association directly and found one difference
from the example you provided. In the box shown under "Application
used to perform action", there was a %1 added to the end of the line,
i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n
/dde %1

I have been unable to delete the %1 since if I try to do so and close
out the file association windows, when I reopen them, the %1 has
reappeared! And, I still have the same problem opening a .doc file.

I did find a partial fix: If I place quotes around the %1, ("%1")
the .doc file will now open correctly, though I continue to get the
error message "There was a problem in sending the command to the
program" each time I open a file. When I reMove the quotes, the
.doc files no longer open and I get the same error message.

Perhaps if you can help me permanently remove the %1, I should Be OK.
However, I can't figure out how to do so

Thanks for your patience!

"Graham Mayor" wrote:

Back to the registration again -Repairing (or reregistering Word)
should fix the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer Tools File Types DOC Advanced Open Edit
Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for your attempts to help. However, I do not have any file
by the name of "officeav.dll" in my Symantic (Norton) AV folder.
Also, I get no results when I search for this file on my entire C:
drive!

One other observation I made also points to something other than my
AV program. I am able to drag a .doc file from Windows Explorer to
my WORD icon and the file opens normally. It is only when I double
click on the file name that WORD opens normally but the file does
not load. Does this help pinpoint the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available
to uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to
Word Pad, it opens normally from Windows Explorer. However, when
I change the association back to Word, the faialure to open is
once again present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does
the fact that the same problem occurs when I try to open a file
(.doc attachment) from Eudora mean that the problem is not Windows
Explorer?

If so, I have run out of ideas and suggestions. Any other
thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove
programs See
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect.
Note: when trying to open a .doc (or .xls) file from Explorer,
Word opens correctly but no file loads - I just see the
blue-gray background (or in Excel, the "Personal.xls" file.
However, if the program is already open, I get an eeor message
"There was a problem sending the command to the program". Does
this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same
files will open from within Word or Excel. When trying to open
a file, Word (or Excel) opens normally, but no file is loaded.
The file types in the Folder Options of Windows Explorer are
set correctly; rebooting computer did not help and repairing
the installation of Office 2003 did not help. The same problem
occurs when trying to open an attached .doc or .xls file from
within my e-mail program (Eudora
6.2) but that program is not at fault because even newly
created files in Word or Excel will not open from within
Windows Explorer. My O.S. and Microsoft Office have been
running normally for more than 2 years and the problem has
started only within the past month. All help will be
appreciated. Thanks.

[Larry Frohman]

Sorry! I followed your suggestion: deleted the DOC file association and then
re-registered WORD (setup files are on my hard drive). I checked the file
association and it is correct - I looked at the advanced feature and the
previous problem with "%1" is no longer present. However, I ended up as
things stood originally - WORD will open but the .doc file will not load and
no error message is given. However, if I open WORD and then double click on
a .doc file from Explorer, I get the error message "There was a problem in
sending the cdommand to the program" and the file still does not open.

I even tried something else: created a new extension: ".dox" and gave this
the file type of "Microsoft Word Document" and it automatically linked to
"Open with" Microsoft Office Word. I then changed a file's .doc extension to
..dox and tried to open it from Explorer. Got the same results as if it were
a .doc file.

Any other thoughts or do I have to live with "drag and drop" to open a doc
file from Explorer?

Thanks!


"Graham Mayor" wrote:

The %1 is merely a symbol to represent the filename and the quotes are
necessary for filenames that are not DOS compatible.

Plan B

With Word (and Outlook) closed - delete the DOC file association from
Windows Explorer tools folder options
Then re-register Word by typing winword /r in Windows Start Run. If you
don't have the setup files on your hard drive, you will need the Office disc
handy.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
The saga continues- we are getting close but not yet there!

I looked at the file association directly and found one difference
from the example you provided. In the box shown under "Application
used to perform action", there was a %1 added to the end of the line,
i.e., "C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n
/dde %1

I have been unable to delete the %1 since if I try to do so and close
out the file association windows, when I reopen them, the %1 has
reappeared! And, I still have the same problem opening a .doc file.

I did find a partial fix: If I place quotes around the %1, ("%1")
the .doc file will now open correctly, though I continue to get the
error message "There was a problem in sending the command to the
program" each time I open a file. When I reMove the quotes, the
.doc files no longer open and I get the same error message.

Perhaps if you can help me permanently remove the %1, I should Be OK.
However, I can't figure out how to do so

Thanks for your patience!

"Graham Mayor" wrote:

Back to the registration again -Repairing (or reregistering Word)
should fix the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer Tools File Types DOC Advanced Open Edit
Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for your attempts to help. However, I do not have any file
by the name of "officeav.dll" in my Symantic (Norton) AV folder.
Also, I get no results when I search for this file on my entire C:
drive!

One other observation I made also points to something other than my
AV program. I am able to drag a .doc file from Windows Explorer to
my WORD icon and the file opens normally. It is only when I double
click on the file name that WORD opens normally but the file does
not load. Does this help pinpoint the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available
to uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to
Word Pad, it opens normally from Windows Explorer. However, when
I change the association back to Word, the faialure to open is
once again present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does
the fact that the same problem occurs when I try to open a file
(.doc attachment) from Eudora mean that the problem is not Windows
Explorer?

If so, I have run out of ideas and suggestions. Any other
thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove
programs See
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect.
Note: when trying to open a .doc (or .xls) file from Explorer,
Word opens correctly but no file loads - I just see the
blue-gray background (or in Excel, the "Personal.xls" file.
However, if the program is already open, I get an eeor message
"There was a problem sending the command to the program". Does
this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening files
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from Windows
Explorer into Word or Excel (OS: Windows XP, SP2). The same
files will open from within Word or Excel. When trying to open
a file, Word (or Excel) opens normally, but no file is loaded.
The file types in the Folder Options of Windows Explorer are
set correctly; rebooting computer did not help and repairing
the installation of Office 2003 did not help. The same problem
occurs when trying to open an attached .doc or .xls file from
within my e-mail program (Eudora
6.2) but that program is not at fault because even newly
created files in Word or Excel will not open from within
Windows Explorer. My O.S. and Microsoft Office have been
running normally for more than 2 years and the problem has
started only within the past month. All help will be
appreciated. Thanks.

[Graham Mayor]

If repairing Word doesn't fix it - then see if
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm help. If not I am
out of ideas.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Sorry! I followed your suggestion: deleted the DOC file association
and then re-registered WORD (setup files are on my hard drive). I
checked the file association and it is correct - I looked at the
advanced feature and the previous problem with "%1" is no longer
present. However, I ended up as things stood originally - WORD will
open but the .doc file will not load and no error message is given.
However, if I open WORD and then double click on a .doc file from
Explorer, I get the error message "There was a problem in sending the
cdommand to the program" and the file still does not open.

I even tried something else: created a new extension: ".dox" and gave
this the file type of "Microsoft Word Document" and it automatically
linked to "Open with" Microsoft Office Word. I then changed a file's
.doc extension to .dox and tried to open it from Explorer. Got the
same results as if it were a .doc file.

Any other thoughts or do I have to live with "drag and drop" to open
a doc file from Explorer?

Thanks!


"Graham Mayor" wrote:

The %1 is merely a symbol to represent the filename and the quotes
are necessary for filenames that are not DOS compatible.

Plan B

With Word (and Outlook) closed - delete the DOC file association from
Windows Explorer tools folder options
Then re-register Word by typing winword /r in Windows Start Run.
If you don't have the setup files on your hard drive, you will need
the Office disc handy.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
The saga continues- we are getting close but not yet there!

I looked at the file association directly and found one difference
from the example you provided. In the box shown under "Application
used to perform action", there was a %1 added to the end of the
line, i.e., "C:\Program Files\Microsoft
Office\OFFICE11\WINWORD.EXE" /n /dde %1

I have been unable to delete the %1 since if I try to do so and
close out the file association windows, when I reopen them, the %1
has reappeared! And, I still have the same problem opening a .doc
file.

I did find a partial fix: If I place quotes around the %1, ("%1")
the .doc file will now open correctly, though I continue to get the
error message "There was a problem in sending the command to the
program" each time I open a file. When I reMove the quotes, the
.doc files no longer open and I get the same error message.

Perhaps if you can help me permanently remove the %1, I should Be
OK. However, I can't figure out how to do so

Thanks for your patience!

"Graham Mayor" wrote:

Back to the registration again -Repairing (or reregistering Word)
should fix the registry issues for Word documents.

From Windows Explorer, right click a document
Open With
Select Word from the list
Check the 'always open with this application' check box

If that doesn't fix it I would have a look at the file association
directly:

Windows Explorer Tools File Types DOC Advanced Open
Edit Action &Open
Application used to perform action.
"C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE" /n /dde
Check 'Use DDE'
DDE Message:
[REM _DDE_Direct][FileOpen("%1")]
(note the quotes around 1%)
Application:
WinWord
Topic:
System


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for your attempts to help. However, I do not have any file
by the name of "officeav.dll" in my Symantic (Norton) AV folder.
Also, I get no results when I search for this file on my entire C:
drive!

One other observation I made also points to something other than
my AV program. I am able to drag a .doc file from Windows
Explorer to my WORD icon and the file opens normally. It is only
when I double click on the file name that WORD opens normally but
the file does not load. Does this help pinpoint the problem?

Thank you again.

"Graham Mayor" wrote:

Checking of Word/Office documents can usually be deselected in
the AV program e.g. in Norton AV by turning off its Office
Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Larry Frohman wrote:
I am using Norton (Symantic) AV but no Office plug-ins available
to uncheck - no effect
Repaired Office from Windows Control Panel - no effect
Followed all recommendations re "When Word crashes" - no effect

Does this help? WHen I change the association of a .doc file to
Word Pad, it opens normally from Windows Explorer. However,
when I change the association back to Word, the faialure to
open is once again present.

My systems manager at work suggests it is a problem in WIndows
Explorer and that I should repair Windows - a drastic fix! Does
the fact that the same problem occurs when I try to open a file
(.doc attachment) from Eudora mean that the problem is not
Windows Explorer?

If so, I have run out of ideas and suggestions. Any other
thoguhts?

Thanks again

"Graham Mayor" wrote:

If you are using Norton AV, uncheck its Office Plug-in
Repair Office from the Windows Control panel Add or Remove
programs See
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
Thanks for suggestion. I followed it but there was no effect.
Note: when trying to open a .doc (or .xls) file from Explorer,
Word opens correctly but no file loads - I just see the
blue-gray background (or in Excel, the "Personal.xls" file.
However, if the program is already open, I get an eeor message
"There was a problem sending the command to the program". Does
this help pinpoint the problem?

Thanks again.



"Graham Mayor" wrote:

See How to re-register Word when problems crop up opening
files http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Larry Frohman wrote:
I just found I cannot open any doc. or .xls file from
Windows Explorer into Word or Excel (OS: Windows XP, SP2).
The same files will open from within Word or Excel. When
trying to open a file, Word (or Excel) opens normally, but
no file is loaded. The file types in the Folder Options of
Windows Explorer are set correctly; rebooting computer did
not help and repairing the installation of Office 2003 did
not help. The same problem occurs when trying to open an
attached .doc or .xls file from within my e-mail program
(Eudora
6.2) but that program is not at fault because even newly
created files in Word or Excel will not open from within
Windows Explorer. My O.S. and Microsoft Office have been
running normally for more than 2 years and the problem has
started only within the past month. All help will be
appreciated. Thanks.