I'm using Word 2002 on Windows 2000 Professional. I have created a mail
merge document linked to an Excel data source to send the document as
an email to the recipients via Groupwise. (My IE settings confirm
Groupwise is my email program.) All goes smoothly until I click the
"merge to email" button, whereupon nothing happens. I don't get an
error of any sort, just... nothing. The usual dialogue box which
appears saying "A program is trying to send email on your behalf - do
you want to allow this" (etc) does not appear, and nothing appears in
my sent items box either. The merge works fine when I click "merge to
new document" or "merge to printer" so there doesn't seem to be
anything wrong with the actual document. I have also tried using Word
for the data source instead of Excel but it makes no difference. I do
also have Outlook on my system which is synched to my Groupwise but
using that makes no difference either. It's completely mysterious as it
has worked fine before - it just seems temperamental.

Thanks
TC