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#1
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Determining Which Template is Attached to a Document?
Hi All
We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#2
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Determining Which Template is Attached to a Document?
This is technically feasible, but not straightforward particularly if you
are not familiar with writing scripts of macros (and presumably, if you were, you wouldn't have posted in the first place). Might be simpler to rename your shared template folder then wait to see who screams. "Mark" wrote in message ... Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#3
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Determining Which Template is Attached to a Document?
Thanks Jezebel
If we renamed the shared templates folder everyone would be screaming!! I suppose we are just trying to get an idea of the scale of the problem as most of ones we have tested so far (which has only been 1 sections work area)are ok ie they point to the template with a drive letter - J:/winword/templates, as opposed to the UNC path \\server\winword\templates. Plus it is very easy to fix - after the doc has opened 5 minutes later though! Cheers Mark "Jezebel" wrote: This is technically feasible, but not straightforward particularly if you are not familiar with writing scripts of macros (and presumably, if you were, you wouldn't have posted in the first place). Might be simpler to rename your shared template folder then wait to see who screams. "Mark" wrote in message ... Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#4
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Determining Which Template is Attached to a Document?
So let them scream . The cacophony will be a lot less than you'll get if
you try to write some code that opens documents on other people's computers. (Believe me, you will NEVER hear the end of it if you try that...) Send an email explaining how to fix it, and let them do the work. "Mark" wrote in message ... Thanks Jezebel If we renamed the shared templates folder everyone would be screaming!! I suppose we are just trying to get an idea of the scale of the problem as most of ones we have tested so far (which has only been 1 sections work area)are ok ie they point to the template with a drive letter - J:/winword/templates, as opposed to the UNC path \\server\winword\templates. Plus it is very easy to fix - after the doc has opened 5 minutes later though! Cheers Mark "Jezebel" wrote: This is technically feasible, but not straightforward particularly if you are not familiar with writing scripts of macros (and presumably, if you were, you wouldn't have posted in the first place). Might be simpler to rename your shared template folder then wait to see who screams. "Mark" wrote in message ... Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#5
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Determining Which Template is Attached to a Document?
Hi Mark,
Have a look at this MS KB article to see if it helps. http://support.microsoft.com/kb/830561 Regards. Ed "Mark" wrote: Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#6
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Determining Which Template is Attached to a Document?
Thanks Ed
This looks as if it may help to fix the problem. I will ask some of our guys here to see if they modify the script to see if we can actually get a list of the documents which are affected before we make the change. Unfortunately, we are a large educational institution with many different sections and potentially affected documents are scattered across literally hundreds of folders. Cheers Mark "Ed" wrote: Hi Mark, Have a look at this MS KB article to see if it helps. http://support.microsoft.com/kb/830561 Regards. Ed "Mark" wrote: Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
#7
Posted to microsoft.public.word.docmanagement
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Determining Which Template is Attached to a Document?
Hi Mark,
I don't know of any quick way to do it :-( As you know, one of the issues you'll have both when you search for the documents and when changing them is that the affected ones will take a long time to open. One of our guys here has suggested that you *might* be able to enable them to open more quickly by (temporarily for the duration of the search or the change) turning off a particular network setting. On my WinXP PC I can do this as follows: Right-click My Network Places and choose Properties. Right-click Local area connections and choose Properties. Select Internet protocl (TCP/IP) and click the Properties button. Click Advanced. Select the WINS tab. Select the Disable NetBios over TCP/IP radio button. The idea is that you disable NetBios, run the program, and enable it again at the end. It might be worth running this by your techie people to see what they think. Cheers. Ed "Mark" wrote: Thanks Ed This looks as if it may help to fix the problem. I will ask some of our guys here to see if they modify the script to see if we can actually get a list of the documents which are affected before we make the change. Unfortunately, we are a large educational institution with many different sections and potentially affected documents are scattered across literally hundreds of folders. Cheers Mark "Ed" wrote: Hi Mark, Have a look at this MS KB article to see if it helps. http://support.microsoft.com/kb/830561 Regards. Ed "Mark" wrote: Hi All We have recently moved where we stored a number of organisational templates from one server to another. Users will generally access these templates by a mapped drive which is setup via their login script and even though the templates were moved to a different server the drive and path were kept the same. However, we have since had users experiencing a problem whereby when then try and open some word docs it can hang for up to 5 minutes before the document opens. This happens when the document has a UNC path in Tools, Templates and Add-Ins eg \\servername\winword\templates as opposed to the shared drive. We suspect that some staff have had a shortcut on their desktop and have accessed the templates from their rather than by the mapped drive. At this stage we don't really have an idea of how many documents are affected - we have a few helpdesk calls logged and mainly for older documents. However we have a lot of areas and a lot of documents! So...my question is - is there anyway we can run a 'scan' (via a VB script?) across all our shares and get a print out of which documents will have the UNC path set as opposed to the drive letter in Tools, Template and Add-Ins? Many thanks Mark Jones |
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