Hi,

When I have a Word document and then I choose Mail Merge etc

After Open data and getting the data source, (Excel spreadsheet) when you
click on Insert Merge Field an immediate error pops up, "The session has time
out. Please login again"
Other users on the same network do not get the message. It is just on some
machines

Any ideas
--
Regards,

Charlie

Hi ?B?Q2hhcmxpZW1hYw==?=,

Which version of Word is involved? Is the Excel sheet on your local drive, or in
a network location? Have you contacted your IT department about the problem?

When I have a Word document and then I choose Mail Merge etc

After Open data and getting the data source, (Excel spreadsheet) when you
click on Insert Merge Field an immediate error pops up, "The session has time
out. Please login again"
Other users on the same network do not get the message. It is just on some
machines


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

Hi,

I am in the IT department. It is Word and Excel 2000 and yes the data is on
the network. The error message only appears on some machibes?

Thanks

"Cindy M -WordMVP-" wrote:

Hi ?B?Q2hhcmxpZW1hYw==?=,

Which version of Word is involved? Is the Excel sheet on your local drive, or in
a network location? Have you contacted your IT department about the problem?

When I have a Word document and then I choose Mail Merge etc

After Open data and getting the data source, (Excel spreadsheet) when you
click on Insert Merge Field an immediate error pops up, "The session has time
out. Please login again"
Other users on the same network do not get the message. It is just on some
machines


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

Hi ?B?Q2hhcmxpZW1hYw==?=,

I am in the IT department. It is Word and Excel 2000 and yes the data is on
the network. The error message only appears on some machibes?

I'd say you're looking at a network connection problem. If it's always on the same
machines, start checking the network cards and connections. Network stuff isn't my
area of expertise (but mail merge is), so I'd say go over to word.setup.netwroking if
you can't track it down. The origin of the problem isn't the mail merge functionality
(otherwise, the question would pop up more often).

Hi ?B?Q2hhcmxpZW1hYw==?=,

Which version of Word is involved? Is the Excel sheet on your local drive, or in
a network location? Have you contacted your IT department about the problem?

When I have a Word document and then I choose Mail Merge etc

After Open data and getting the data source, (Excel spreadsheet) when you
click on Insert Merge Field an immediate error pops up, "The session has time
out. Please login again"
Other users on the same network do not get the message. It is just on some
machines


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

New type of problem.

It is not network cards/connections etc because all network resources, email
etc can be seen and pinged etc. It's not user accounts, Office has been
reinstalled etc.
Oh well

"Cindy M -WordMVP-" wrote:

Hi ?B?Q2hhcmxpZW1hYw==?=,

I am in the IT department. It is Word and Excel 2000 and yes the data is on
the network. The error message only appears on some machibes?

I'd say you're looking at a network connection problem. If it's always on the same
machines, start checking the network cards and connections. Network stuff isn't my
area of expertise (but mail merge is), so I'd say go over to word.setup.netwroking if
you can't track it down. The origin of the problem isn't the mail merge functionality
(otherwise, the question would pop up more often).

Hi ?B?Q2hhcmxpZW1hYw==?=,

Which version of Word is involved? Is the Excel sheet on your local drive, or in
a network location? Have you contacted your IT department about the problem?

When I have a Word document and then I choose Mail Merge etc

After Open data and getting the data source, (Excel spreadsheet) when you
click on Insert Merge Field an immediate error pops up, "The session has time
out. Please login again"
Other users on the same network do not get the message. It is just on some
machines


Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail :-)

Hi ?B?Q2hhcmxpZW1hYw==?=,

It is not network cards/connections etc because all network resources, email
etc can be seen and pinged etc. It's not user accounts, Office has been
reinstalled etc.

Could the Excel file be locked (by another user, perhaps), so that mail merge
can't connect?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)