I use en and em dashes A LOT in Word documents. In the past, I have assigned
shortcuts to frequently used symbols. However, my brand new computer resets
them every time I reboot! I have to reassign them on a daily basis. The
computer help guys at Dell weren't able to figure it out either, but
Microsoft wants to charge me $35. Help! Has anyone else run into this? ...
And been able to fix it???

Is Adobe Acrobat 7.0 installed on the computer? If yes, then the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the Normal.dot global
template (which is where keyboard shortcuts are stored unless you
tell Word otherwise). See
http://www.adobe.com/support/techdocs/331259.html for several
solutions to the problem.

DSW Editor wrote:

I use en and em dashes A LOT in Word documents. In the past, I have assigned
shortcuts to frequently used symbols. However, my brand new computer resets
them every time I reboot! I have to reassign them on a daily basis. The
computer help guys at Dell weren't able to figure it out either, but
Microsoft wants to charge me $35. Help! Has anyone else run into this? ...
And been able to fix it???