I have Windows XP(SP2) with Office 2002 and Norton AV Pro, and noticed that
Word documents (and the program) open and close slowly. It sometimes takes
between 5-10 seconds for the program to close. Other times it takes a little
less.

Excel and PowerPoint open and close very quickly.

Any ideas on why this happens and what I can do? I defragmented the drive
but it doesn't seem to make a difference. I know that Norton scans documents
before opening but this shouldn't affect closing them.

Thanks

Turn off Norton AV's Office plug-in. It does nothing useful and creates all
kinds of hangups in Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Mr. Blue Sky wrote:
I have Windows XP(SP2) with Office 2002 and Norton AV Pro, and
noticed that Word documents (and the program) open and close slowly.
It sometimes takes between 5-10 seconds for the program to close.
Other times it takes a little less.

Excel and PowerPoint open and close very quickly.

Any ideas on why this happens and what I can do? I defragmented the
drive but it doesn't seem to make a difference. I know that Norton
scans documents before opening but this shouldn't affect closing them.

Thanks

Thank you for your reply. I tried disabling the Norton AV Office Plug-in but
it didn't seem to help.

Note: another account on the same computer has no problem (delay) in opening
or closing Word. Could it be related to the normal.dot template? If so, how
should I replace/rename/move it? If I delete it will Word create another .dot
template?

Thanks

"Graham Mayor" wrote:

Turn off Norton AV's Office plug-in. It does nothing useful and creates all
kinds of hangups in Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Mr. Blue Sky wrote:
I have Windows XP(SP2) with Office 2002 and Norton AV Pro, and
noticed that Word documents (and the program) open and close slowly.
It sometimes takes between 5-10 seconds for the program to close.
Other times it takes a little less.

Excel and PowerPoint open and close very quickly.

Any ideas on why this happens and what I can do? I defragmented the
drive but it doesn't seem to make a difference. I know that Norton
scans documents before opening but this shouldn't affect closing them.

Thanks

Despite the implications of the page URL name - see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which will help you
troubleshoot ancilliary files.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Mr. Blue Sky wrote:
Thank you for your reply. I tried disabling the Norton AV Office
Plug-in but it didn't seem to help.

Note: another account on the same computer has no problem (delay) in
opening or closing Word. Could it be related to the normal.dot
template? If so, how should I replace/rename/move it? If I delete it
will Word create another .dot template?

Thanks

"Graham Mayor" wrote:

Turn off Norton AV's Office plug-in. It does nothing useful and
creates all kinds of hangups in Word.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Mr. Blue Sky wrote:
I have Windows XP(SP2) with Office 2002 and Norton AV Pro, and
noticed that Word documents (and the program) open and close slowly.
It sometimes takes between 5-10 seconds for the program to close.
Other times it takes a little less.

Excel and PowerPoint open and close very quickly.

Any ideas on why this happens and what I can do? I defragmented the
drive but it doesn't seem to make a difference. I know that Norton
scans documents before opening but this shouldn't affect closing
them.

Thanks