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#1
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Word has encountered a problem...
Hi,
I'm running Office 2002 SP3 with XP and each time I open Word I get the message: 'Microsoft Word has encountered a problem and needs to close' 1. I have renamed the Normal.dot file 2. Removed the Data Key in the Registry 3. Updated printer driver (even removed the printer altogether) 4. Removed and reinstalled Office And still the error comes up. Sometimes I can use Word for say 20 minutes until the error reappears. Word 7 is not installed on my PC, and no other version of Office was on it at all. It is not happening when I try to do anything in particular with the application, just upon opening. Any ideas would be grateful. |
#2
Posted to microsoft.public.word.docmanagement
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Word has encountered a problem...
See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm, section 2. If
the /a switch stops the problem, then (since you've already eliminated Normal.dot, the Data key, and the printer driver as possible causes) the problem is an add-in. Besides the templates that might be stored in the Startup folder, look for any other add-ins by using the advice in http://office.microsoft.com/en-us/as...514521033.aspx. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. Dan. wrote: Hi, I'm running Office 2002 SP3 with XP and each time I open Word I get the message: 'Microsoft Word has encountered a problem and needs to close' 1. I have renamed the Normal.dot file 2. Removed the Data Key in the Registry 3. Updated printer driver (even removed the printer altogether) 4. Removed and reinstalled Office And still the error comes up. Sometimes I can use Word for say 20 minutes until the error reappears. Word 7 is not installed on my PC, and no other version of Office was on it at all. It is not happening when I try to do anything in particular with the application, just upon opening. Any ideas would be grateful. |
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