[Lee D]

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[Lee D]

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[brent]

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3 beta and
installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[Lee D]

Brent,

My issue ended up being related to Laserfiche. I needed to delete the
normal.dot file for word and a template for Laserfiche. After deleting those
files everything was back to normal. I would suggest deleting normal.dot to
see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3 beta and
installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[brent]

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete the
normal.dot file for word and a template for Laserfiche. After deleting those
files everything was back to normal. I would suggest deleting normal.dot to
see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3 beta and
installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[Jenni_o]

I have the same problem, but cannot figure out how to select the option to
disable Snagit in Word! I can bring up the options, but can't scroll to
Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete the
normal.dot file for word and a template for Laserfiche. After deleting those
files everything was back to normal. I would suggest deleting normal.dot to
see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3 beta and
installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[brent]

Hi,

Doing a registry edit solved the problem for me:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\ Addins
Found add-ins listed. I changed the value of the LoadBehavior key from 3 to
0 for each add-in.

Found info on this at http://www.itwriting.com/blog/?p=140 and some other
places I don't recall.

Good Luck,
Brent

"Jenni_o" wrote:

I have the same problem, but cannot figure out how to select the option to
disable Snagit in Word! I can bring up the options, but can't scroll to
Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete the
normal.dot file for word and a template for Laserfiche. After deleting those
files everything was back to normal. I would suggest deleting normal.dot to
see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3 beta and
installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??

[Graham Mayor]

It is highly unlikely that SnagIt is the problem, and if it is I am sure
Techsmith would want to hear about it. They are very proactive in dealing
with issues. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Jenni_o wrote:
I have the same problem, but cannot figure out how to select the
option to disable Snagit in Word! I can bring up the options, but
can't scroll to Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete
the normal.dot file for word and a template for Laserfiche. After
deleting those files everything was back to normal. I would
suggest deleting normal.dot to see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3
beta and installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still
remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning
in Word. The mouse works fine everwhere else. In word, unable
to select text or move the cursor position by clicking with the
mouse. Also, unable to open a document by clicking on the Word
document in file explorer, instead I need to open Word, then do
a file open.

Any ideas??

[Suzanne S. Barnhill]

I did have one issue with SnagIt breaking one of my keyboard shortcuts, but
I don't recall which one it was. Just closing SnagIt did the trick.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Graham Mayor" wrote in message
...
It is highly unlikely that SnagIt is the problem, and if it is I am sure
Techsmith would want to hear about it. They are very proactive in dealing
with issues. See http://www.gmayor.com/what_to_do_when_word_crashes.htm
then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Jenni_o wrote:
I have the same problem, but cannot figure out how to select the
option to disable Snagit in Word! I can bring up the options, but
can't scroll to Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete
the normal.dot file for word and a template for Laserfiche. After
deleting those files everything was back to normal. I would
suggest deleting normal.dot to see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3
beta and installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still
remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning
in Word. The mouse works fine everwhere else. In word, unable
to select text or move the cursor position by clicking with the
mouse. Also, unable to open a document by clicking on the Word
document in file explorer, instead I need to open Word, then do
a file open.

Any ideas??

[brent]

Hi,

As soon as I disabled the snagit addon in word 2007 the problem went away.
Snagit is great and I still use it all the time but not via Word addin. What
was strange was it didn't seem to be causing a problem until I added CS3
suite to my machine?!?!

Take care,
Brent

"Graham Mayor" wrote:

It is highly unlikely that SnagIt is the problem, and if it is I am sure
Techsmith would want to hear about it. They are very proactive in dealing
with issues. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Jenni_o wrote:
I have the same problem, but cannot figure out how to select the
option to disable Snagit in Word! I can bring up the options, but
can't scroll to Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete
the normal.dot file for word and a template for Laserfiche. After
deleting those files everything was back to normal. I would
suggest deleting normal.dot to see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3
beta and installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still
remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning
in Word. The mouse works fine everwhere else. In word, unable
to select text or move the cursor position by clicking with the
mouse. Also, unable to open a document by clicking on the Word
document in file explorer, instead I need to open Word, then do
a file open.

Any ideas??

[Michael Karlin]

Same thing worked for me - disabled Snagit as an add-in - which you can't do
from Word because one of the problems is that you can't get at Add-Ins in
Word Options! - and everything worked again. So yes, I think it is a problem
with Snagit, although possibly also other add-ins.
--
Michael Karlin


"Brent" wrote:

Hi,

As soon as I disabled the snagit addon in word 2007 the problem went away.
Snagit is great and I still use it all the time but not via Word addin. What
was strange was it didn't seem to be causing a problem until I added CS3
suite to my machine?!?!

Take care,
Brent

"Graham Mayor" wrote:

It is highly unlikely that SnagIt is the problem, and if it is I am sure
Techsmith would want to hear about it. They are very proactive in dealing
with issues. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Jenni_o wrote:
I have the same problem, but cannot figure out how to select the
option to disable Snagit in Word! I can bring up the options, but
can't scroll to Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete
the normal.dot file for word and a template for Laserfiche. After
deleting those files everything was back to normal. I would
suggest deleting normal.dot to see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3
beta and installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still
remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning
in Word. The mouse works fine everwhere else. In word, unable
to select text or move the cursor position by clicking with the
mouse. Also, unable to open a document by clicking on the Word
document in file explorer, instead I need to open Word, then do
a file open.

Any ideas??

[WicstunTomo]

Turning snag it off worked for me - great thanks
--
Wicstun Tomo


"Michael Karlin" wrote:

Same thing worked for me - disabled Snagit as an add-in - which you can't do
from Word because one of the problems is that you can't get at Add-Ins in
Word Options! - and everything worked again. So yes, I think it is a problem
with Snagit, although possibly also other add-ins.
--
Michael Karlin


"Brent" wrote:

Hi,

As soon as I disabled the snagit addon in word 2007 the problem went away.
Snagit is great and I still use it all the time but not via Word addin. What
was strange was it didn't seem to be causing a problem until I added CS3
suite to my machine?!?!

Take care,
Brent

"Graham Mayor" wrote:

It is highly unlikely that SnagIt is the problem, and if it is I am sure
Techsmith would want to hear about it. They are very proactive in dealing
with issues. See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Jenni_o wrote:
I have the same problem, but cannot figure out how to select the
option to disable Snagit in Word! I can bring up the options, but
can't scroll to Add-Ins to get rid of the feature. Any thoughts?

Jenni

"Brent" wrote:

Hi,

For me it turned out to be disabling SnagIt from within Word.

"Lee D" wrote:

Brent,

My issue ended up being related to Laserfiche. I needed to delete
the normal.dot file for word and a template for Laserfiche. After
deleting those files everything was back to normal. I would
suggest deleting normal.dot to see if that solves the problem.

"Brent" wrote:

Hi,

I have same problem, seemed to start after uninstalling Adobe CS3
beta and installing Adobe CS3 Suite. All help is appreciated?

Thank you,
Brent

"Lee D" wrote:

By the way, I had done a repair of Word, problem remained. Then I
uninstalled Office and reinstalled from the CD, problem still
remains.

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning
in Word. The mouse works fine everwhere else. In word, unable
to select text or move the cursor position by clicking with the
mouse. Also, unable to open a document by clicking on the Word
document in file explorer, instead I need to open Word, then do
a file open.

Any ideas??

[Esanders]

Lee, you are a genius. I had searched the internet for a solution and spent
days doing everything and happened upon your thread and was stunned because
we use Laserfiche. As soon as I uninstalled it everything went back to
normal. THANKS

"Lee D" wrote:

I am having an unusual issue where the mouse is not functioning in Word. The
mouse works fine everwhere else. In word, unable to select text or move the
cursor position by clicking with the mouse. Also, unable to open a document
by clicking on the Word document in file explorer, instead I need to open
Word, then do a file open.

Any ideas??