We've actually done that. I have the marked up manuals from the 6 practice
coordinators and 4 of the 18 doctors. The doctors don't care about the
day-to-day procedures. The coordinators all do things the way they did
before that location was purchased by our practice. Management tells me we
are going to do things in a consistent fashion - write a policy for that
fashion. Um, sure. Oh - and you need to include the forms and templates
they'll use. No, we don't have them yet. And did I mention it was due to the
CEO for review three days ago? She didn't get it, for a multitude of
reasons.

That only applies to some things tho. No smoking on company property means
one thing. No noserings means one thing. Show up on time and leave on time
means one thing. Those policies are easy.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Stephen Glynn" wrote in message
...
JoAnn Paules [MVP] wrote:
I am working on a policy manual for my employer. Use Google to find other
online policy manuals. Find a format you like. Base yours on that one.
The sad truth is that you'll spend more time finding a nice layout than
most employees will spend reading the manual. Search for manuals for
companies in the same general field as your employer. I work for a
network of 6 doctors offices. I checked out hospitals and doctors/dentist
practices. Picked up a few things on some HR websites but most want to
charge you. Too much free stuff to pay for anything.

As for the expectations of the employees - they want rules that apply to
others but not themselves.


It's axiomatic, though, among people who work in workflow automation, that
the developer, having looked at the manual, should then go and ask the
employees what they *actually* do in particular situations. Neglecting
this step almost certainly guarantees that you'll build impossible
requirements into the process, since you'll always find that the employees
tell you that 'we follow the manual except in such-and-such circumstances,
because then it wouldn't work, and then we do *this*'.

Steve