Home |
Search |
Today's Posts |
#1
|
|||
|
|||
Mail Merge Times Out
Hi,
When I have a Word document and then I choose Mail Merge etc After Open data and getting the data source, (Excel spreadsheet) when you click on Insert Merge Field an immediate error pops up, "The session has time out. Please login again" Other users on the same network do not get the message. It is just on some machines Any ideas -- Regards, Charlie |
#2
|
|||
|
|||
Hi ?B?Q2hhcmxpZW1hYw==?=,
Which version of Word is involved? Is the Excel sheet on your local drive, or in a network location? Have you contacted your IT department about the problem? When I have a Word document and then I choose Mail Merge etc After Open data and getting the data source, (Excel spreadsheet) when you click on Insert Merge Field an immediate error pops up, "The session has time out. Please login again" Other users on the same network do not get the message. It is just on some machines Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#3
|
|||
|
|||
Hi,
I am in the IT department. It is Word and Excel 2000 and yes the data is on the network. The error message only appears on some machibes? Thanks "Cindy M -WordMVP-" wrote: Hi ?B?Q2hhcmxpZW1hYw==?=, Which version of Word is involved? Is the Excel sheet on your local drive, or in a network location? Have you contacted your IT department about the problem? When I have a Word document and then I choose Mail Merge etc After Open data and getting the data source, (Excel spreadsheet) when you click on Insert Merge Field an immediate error pops up, "The session has time out. Please login again" Other users on the same network do not get the message. It is just on some machines Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#4
|
|||
|
|||
Hi ?B?Q2hhcmxpZW1hYw==?=,
I am in the IT department. It is Word and Excel 2000 and yes the data is on the network. The error message only appears on some machibes? I'd say you're looking at a network connection problem. If it's always on the same machines, start checking the network cards and connections. Network stuff isn't my area of expertise (but mail merge is), so I'd say go over to word.setup.netwroking if you can't track it down. The origin of the problem isn't the mail merge functionality (otherwise, the question would pop up more often). Hi ?B?Q2hhcmxpZW1hYw==?=, Which version of Word is involved? Is the Excel sheet on your local drive, or in a network location? Have you contacted your IT department about the problem? When I have a Word document and then I choose Mail Merge etc After Open data and getting the data source, (Excel spreadsheet) when you click on Insert Merge Field an immediate error pops up, "The session has time out. Please login again" Other users on the same network do not get the message. It is just on some machines Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#5
|
|||
|
|||
New type of problem.
It is not network cards/connections etc because all network resources, email etc can be seen and pinged etc. It's not user accounts, Office has been reinstalled etc. Oh well "Cindy M -WordMVP-" wrote: Hi ?B?Q2hhcmxpZW1hYw==?=, I am in the IT department. It is Word and Excel 2000 and yes the data is on the network. The error message only appears on some machibes? I'd say you're looking at a network connection problem. If it's always on the same machines, start checking the network cards and connections. Network stuff isn't my area of expertise (but mail merge is), so I'd say go over to word.setup.netwroking if you can't track it down. The origin of the problem isn't the mail merge functionality (otherwise, the question would pop up more often). Hi ?B?Q2hhcmxpZW1hYw==?=, Which version of Word is involved? Is the Excel sheet on your local drive, or in a network location? Have you contacted your IT department about the problem? When I have a Word document and then I choose Mail Merge etc After Open data and getting the data source, (Excel spreadsheet) when you click on Insert Merge Field an immediate error pops up, "The session has time out. Please login again" Other users on the same network do not get the message. It is just on some machines Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#6
|
|||
|
|||
Hi ?B?Q2hhcmxpZW1hYw==?=,
It is not network cards/connections etc because all network resources, email etc can be seen and pinged etc. It's not user accounts, Office has been reinstalled etc. Could the Excel file be locked (by another user, perhaps), so that mail merge can't connect? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#7
|
|||
|
|||
Hi Cindy,
I've just checked with another attempt, the excel sheet is not locked or read only. The laptop has been wiped and Office 2000 is a clean install. But the problem continues. Regards, Charlie "Cindy M -WordMVP-" wrote: Hi ?B?Q2hhcmxpZW1hYw==?=, It is not network cards/connections etc because all network resources, email etc can be seen and pinged etc. It's not user accounts, Office has been reinstalled etc. Could the Excel file be locked (by another user, perhaps), so that mail merge can't connect? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#8
|
|||
|
|||
Hi ?B?Q2hhcmxpZW1hYw==?=,
I've just checked with another attempt, the excel sheet is not locked or read only. The laptop has been wiped and Office 2000 is a clean install. But the problem continues. I'm still convinced this isn't a Word issue, but something to do with the OS and/or network. I'm going to "think out loud" about Word-Excel mail merge, and perhaps something will ring a bell with you and lead you to the source of the problem... In Office 2000, the default connection method Word's mail merge uses for an Excel data source is DDE (Dynamic Data Exchange). This is an old technology (been around for well over a decade), and there are increasing problems with it that appear to be based in Windows. There are cases (individual machines) where it is so slow as to be useless. I had a machine like that, once, with multiple partitions; the problem occured on the partition with Win98, but not under Win95. More recently, the message that a DDE connection could not be established is being seen increasingly. In this case, Word is timing out (or Excel or Access options have been set to ignore DDE requests - you might want to check that in Tools/Options). There are, for Office 2000, two other connection methods available for Excel: ODBC and Word's internal text converter. Activating the "Select method" checkox in the "Open data source" dialog box will allow the user to choose. One of these usually work when DDE does not. The major drawback is that date and number formatting in Excel are not carried over into the mail merge, so formatting switches may be required in the merge fields. Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
How do I eliminate numerous "Mail Merge..." under my tool bar? | Microsoft Word Help | |||
Mail Merge locks up | Microsoft Word Help | |||
mail merge to MAPI as a PDF attachment | Microsoft Word Help | |||
Mail Merge - Date Format | Microsoft Word Help | |||
How do I mail merge when only merge document is shown in tools? | Microsoft Word Help |