[Starla]

I am trying to solve a problem for my mom who is an hour away. She said her
document is locked and she is not allowed to type. She does not have a trial
version, and she has activated it. She lives in a rural community and does
not have internet access. Any ideas on what is wrong and what she should do?
Thanks!

[Bob Buckland ?:-\)]

Hi Starla,

What version of Word is your mom using?

Is she saving to the hard drive or a removable drive?

What is the exact error message she's getting and is only with the one document?

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"Starla" wrote in message ...
I am trying to solve a problem for my mom who is an hour away. She said her
document is locked and she is not allowed to type. She does not have a trial
version, and she has activated it. She lives in a rural community and does
not have internet access. Any ideas on what is wrong and what she should do?
Thanks!
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

[Tom [Pepper] Willett[_2_]]

If she doesn't have internet access, how did she activate it?

"Starla" wrote in message
...
:I am trying to solve a problem for my mom who is an hour away. She said
her
: document is locked and she is not allowed to type. She does not have a
trial
: version, and she has activated it. She lives in a rural community and
does
: not have internet access. Any ideas on what is wrong and what she should
do?
: Thanks!